We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
IT Help Desk Technician
$48K - $65K/yr
As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting ...
IT Help Desk Technician
$48K - $65K/yr
As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting ...
IT Admin
Orlando, FL · On-site
Desktop Support or IT Help Desk experience * Proficiency researching and troubleshooting complex ... Associate's (or equivalent) degree in Computer Science or Information * Technology from a technical ...
New
Quick apply
IT Admin
Orlando, FL · On-site
Desktop Support or IT Help Desk experience * Proficiency researching and troubleshooting complex ... Associate's (or equivalent) degree in Computer Science or Information * Technology from a technical ...
New
Desktop Support or IT Help Desk experience * Proficiency researching and troubleshooting complex ... Associate's (or equivalent) degree in Computer Science or Information * Technology from a technical ...
Desktop Support or IT Help Desk experience * Proficiency researching and troubleshooting complex ... Associate's (or equivalent) degree in Computer Science or Information * Technology from a technical ...
IT Admin
Orlando, FL · On-site
Desktop Support or IT Help Desk experience * Proficiency researching and troubleshooting complex ... Associate's (or equivalent) degree in Computer Science or Information * Technology from a technical ...
IT Admin
Orlando, FL · On-site
Desktop Support or IT Help Desk experience * Proficiency researching and troubleshooting complex ... Associate's (or equivalent) degree in Computer Science or Information * Technology from a technical ...
IT Help Desk Specialist
Cape Canaveral, FL · On-site
$36 - $40/hr
Role Overview We are seeking a highly skilled IT Help Desk Specialist with a strong background in aerospace manufacturing IT environments and proven knowledge of CMMC (Cybersecurity Maturity Model ...
IT Help Desk Specialist
Cape Canaveral, FL · On-site
$36 - $40/hr
Role Overview We are seeking a highly skilled IT Help Desk Specialist with a strong background in aerospace manufacturing IT environments and proven knowledge of CMMC (Cybersecurity Maturity Model ...
IT Help Desk Specialist
Cape Canaveral, FL · On-site
$36 - $40/hr
Role Overview We are seeking a highly skilled IT Help Desk Specialist with a strong background in aerospace manufacturing IT environments and proven knowledge of CMMC (Cybersecurity Maturity Model ...
Quick apply
IT Help Desk Specialist
Cape Canaveral, FL · On-site
$36 - $40/hr
Role Overview We are seeking a highly skilled IT Help Desk Specialist with a strong background in aerospace manufacturing IT environments and proven knowledge of CMMC (Cybersecurity Maturity Model ...
IT Help Desk Specialist
Cape Canaveral, FL · On-site
$36 - $40/hr
Role Overview We are seeking a highly skilled IT Help Desk Specialist with a strong background in aerospace manufacturing IT environments and proven knowledge of CMMC (Cybersecurity Maturity Model ...
IT Help Desk Specialist
Cape Canaveral, FL · On-site
$36 - $40/hr
Role Overview We are seeking a highly skilled IT Help Desk Specialist with a strong background in aerospace manufacturing IT environments and proven knowledge of CMMC (Cybersecurity Maturity Model ...
Associate, IT Security
Melbourne, FL · On-site
Job Title : Associate , IT Security Job Schedule: 9/80 Job Code: 38871 Job Location : Melbourne, FL Position is for Assoc, IT Security. Team member will be responsible for creation of privileged ...
Associate, IT Security
Melbourne, FL · On-site
Job Title : Associate , IT Security Job Schedule: 9/80 Job Code: 38871 Job Location : Melbourne, FL Position is for Assoc, IT Security. Team member will be responsible for creation of privileged ...
Associate, IT Security
Melbourne, FL · On-site
Job Title : Associate , IT Security Job Schedule: 9/80 Job Code: 38871 Job Location : Melbourne, FL Position is for Assoc, IT Security. Team member will be responsible for creation of privileged ...
Associate, IT Security
Melbourne, FL · On-site
Job Title : Associate , IT Security Job Schedule: 9/80 Job Code: 38871 Job Location : Melbourne, FL Position is for Assoc, IT Security. Team member will be responsible for creation of privileged ...
Assoc, IT Security
Melbourne, FL · On-site
Job Title: Associate, IT Security Job Code: 38685 Job Schedule: 9/80 Job Location: Melbourne, FL The Security Operations Center (SOC) is the company's first line of defense in protecting L3Harris ...
Assoc, IT Security
Melbourne, FL · On-site
Job Title: Associate, IT Security Job Code: 38685 Job Schedule: 9/80 Job Location: Melbourne, FL The Security Operations Center (SOC) is the company's first line of defense in protecting L3Harris ...
Assoc, IT Security
Melbourne, FL · On-site
Job Title: Associate, IT Security Job Code: 39745 Job Schedule: 9/80 Job Location: Melbourne, FL The Security Operations Center (SOC) is the company's first line of defense in protecting L3Harris ...
Assoc, IT Security
Melbourne, FL · On-site
Job Title: Associate, IT Security Job Code: 39745 Job Schedule: 9/80 Job Location: Melbourne, FL The Security Operations Center (SOC) is the company's first line of defense in protecting L3Harris ...
Assoc, IT Security
Melbourne, FL · On-site
Job Title: Associate, IT Security Job Code: 39745 Job Schedule: 9/80 Job Location: Melbourne, FL The Security Operations Center (SOC) is the company's first line of defense in protecting L3Harris ...
Assoc, IT Security
Melbourne, FL · On-site
Job Title: Associate, IT Security Job Code: 39745 Job Schedule: 9/80 Job Location: Melbourne, FL The Security Operations Center (SOC) is the company's first line of defense in protecting L3Harris ...
Assoc, IT Security
Melbourne, FL · On-site
Job Title: Associate, IT Security Job Code: 38685 Job Schedule: 9/80 Job Location: Melbourne, FL The Security Operations Center (SOC) is the company's first line of defense in protecting L3Harris ...
Assoc, IT Security
Melbourne, FL · On-site
Job Title: Associate, IT Security Job Code: 38685 Job Schedule: 9/80 Job Location: Melbourne, FL The Security Operations Center (SOC) is the company's first line of defense in protecting L3Harris ...
Associate, IT Project Management
Melbourne, FL · On-site
$91K - $108K/yr
Job Title: Associate, IT Project Management Job Code: 38817 Job Schedule: 9/80: Employees work 9 ... Help facilitate Portfolio Management process working with management and business to understand ...
Associate, IT Project Management
Melbourne, FL · On-site
$91K - $108K/yr
Job Title: Associate, IT Project Management Job Code: 38817 Job Schedule: 9/80: Employees work 9 ... Help facilitate Portfolio Management process working with management and business to understand ...
IT Operations Engineer
Cape Canaveral, FL · On-site
By radically lowering launch costs and increasing flight cadence, we're helping create a truly ... Associate's degree or higher in Information Technology, Computer Science, or a related field, or ...
IT Operations Engineer
Cape Canaveral, FL · On-site
By radically lowering launch costs and increasing flight cadence, we're helping create a truly ... Associate's degree or higher in Information Technology, Computer Science, or a related field, or ...
IT Operations Engineer
Cape Canaveral, FL · On-site
Associate's degree or higher in Information Technology, Computer Science, or a related field, or ... helpdesk, or technical operations * Strong knowledge of Windows and macOS operating systems
IT Operations Engineer
Cape Canaveral, FL · On-site
Associate's degree or higher in Information Technology, Computer Science, or a related field, or ... helpdesk, or technical operations * Strong knowledge of Windows and macOS operating systems
Associate, IT Project Management
Melbourne, FL · On-site
$91K - $108K/yr
Job Title: Associate, IT Project Management Job Code: 38817 Job Schedule: 9/80: Employees work 9 ... Help facilitate Portfolio Management process working with management and business to understand ...
Associate, IT Project Management
Melbourne, FL · On-site
$91K - $108K/yr
Job Title: Associate, IT Project Management Job Code: 38817 Job Schedule: 9/80: Employees work 9 ... Help facilitate Portfolio Management process working with management and business to understand ...
IT Support Tech, Senior
Orlando, FL · On-site
$20 - $27.50/hr
We put people first. We help turn jobs into careers. The IT Support Technician provides ... Associate's degree in Information Technology or a related field preferred Experience: * Minimum of ...
IT Support Tech, Senior
Orlando, FL · On-site
$20 - $27.50/hr
We put people first. We help turn jobs into careers. The IT Support Technician provides ... Associate's degree in Information Technology or a related field preferred Experience: * Minimum of ...
The LabAnswer team has a rare combination of laboratory science, IT, business and regulatory ... We specialize in helping companies strategize, architect, implement and support scientific data ...
The LabAnswer team has a rare combination of laboratory science, IT, business and regulatory ... We specialize in helping companies strategize, architect, implement and support scientific data ...
It Helpdesk Associate information
See Rockledge, FL salary details
$12.58 - $14.07
12% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.07 - $15.55
15% of jobs
The median wage is $17.01 / hr.
$15.55 - $17.04
24% of jobs
$17.04 - $18.53
13% of jobs
$18.53 - $20.01
9% of jobs
$20.29 is the 75th percentile. Wages above this are outliers.
$20.01 - $21.50
16% of jobs
$21.50 - $22.99
5% of jobs
$22.99 - $24.47
2% of jobs
$24.47 - $25.96
3% of jobs
$25.96 - $27.45
0% of jobs
$27.45 - $28.93
1% of jobs
$12
$18
$28
How much do it helpdesk associate jobs pay per hour?
As of Aug 30, 2026, the average hourly pay for it helpdesk associate in Rockledge, FL is $18.72, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $20.96 per hour, depending on experience, location, and employer.
What is an IT Helpdesk Associate?
IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.
What skills and qualifications are needed to be an IT Helpdesk Associate?
To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.
What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?
IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.
What is the difference between It Helpdesk Associate vs IT Support Technician?
| Aspect | It Helpdesk Associate | IT Support Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Network+ |
| Work Environment | Helpdesk, call center, on-site support | On-site, remote, or field support |
| Responsibilities | Responding to user issues, troubleshooting basic hardware/software | Diagnosing and resolving hardware/software problems, more technical tasks |
| Industry Usage | Common in corporate and SMBs | Common in corporate, enterprise, and technical support roles |
The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.
What cities near Rockledge, FL are hiring for It Helpdesk Associate jobs?
Cities near Rockledge, FL with the most It Helpdesk Associate job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 17 days ago
DEX Imaging rating
4.9
Based on 22 frontline employees who took The Breakroom Quiz
627th of 739 rated retailers
Job description
Dex Imagingis a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. Vendor agnostic providing the best document handling solutions in the industry with no dependency on a single manufacturer. Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices.
We are looking for a BilingualIT Tier 1 Helpdesk Agentto act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates.
Duties and Responsibilities
- Serving as the first point of contact for customers seeking technical assistance over the phone or email.
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Follow up on outstanding requests and ensure timely resolution
- Create accounts and configure hardware as part of on-boarding process.
- Support audio and video equipment in conference rooms.
- Manage and monitor internal assets to ensure accurate inventory recordsTrack, route, and escalate unresolved issues to Service Manager.
- Deliver hardware support including replacing SSDs/HDDs, adding RAM, identifying and replacing damaged equipment.
- Client PC connectivity - ethernet, TCP/IP and VPN.
Experience and Qualifications
- Bilingual in English and Spanish preferred
- High School diploma required, technical school or 2 plus years of IT helpdesk experience
- CompTIA A+ Certification or equivalent experience preferred.
- Knowledge of Windows 7, Mac OS X, Google Collaboration Apps and Office 365.
- Knowledge of Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS,Android).
- Strong customer service and troubleshooting skills.
- Ability to communicate technical information, both verbal and written, to a wide range of end- users.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Experience with desktop security products.
Dex Benefits
- After 90 days, accrue paid time off
- After 60 days, eligible for 401K, health benefits (Medical, Dental, Vision & Life)
- Paid holidays
What DEX Imaging employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About DEX Imaging
Sourced by ZipRecruiter
Industry
Office supplies and stationery stores
Company size
1,001 - 5,000 Employees
Headquarters location
Tampa, FL, US
Year founded
2002