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It Helpdesk Associate Jobs in Naperville, IL (NOW HIRING)

dbHMS

Entry Level IT Generalist

Chicago, IL · On-site

$18 - $25/hr

Enrolled in an Associate or Bachelor's degree program in Information Technology. * Past IT helpdesk experience. Pay Range: $18 - $25 per hour

BC Tech Pro

IT Help Desk

Rolling Meadows, IL

... of a variety of technology-based products typically associated with an end-user computing ... Additional requirements may exist if offer of employment is extended Additional Information All ...

BC Tech Pro

IT Help Desk

Rolling Meadows, IL · On-site

$23/hr

... of a variety of technology-based products typically associated with an end-user computing ... Additional requirements may exist if offer of employment is extended Additional Information All ...

BC Tech Pro

IT Help Desk

Rolling Meadows, IL · On-site

$23/hr

... of a variety of technology-based products typically associated with an end-user computing ... Additional requirements may exist if offer of employment is extended Additional Information All ...

Midwest Foods

IT Help Desk

Chicago, IL · On-site

$19 - $22/hr

The Information Technology Support/Helpdesk is responsible for providing internal technical support, resolving issues via phone, email and in person. 1st Shift -10:00AM - 6:00PM; Monday - Friday on ...

MIDWEST FOODS MCC

IT Help Desk

Chicago, IL · On-site

$19 - $22/hr

The Information Technology Support/Helpdesk is responsible for providing internal technical support, resolving issues via phone, email and in person. 1st Shift -10:00AM - 6:00PM; Monday - Friday on ...

Salem Staffing

Be Seen First

IT Help Desk

Elk Grove Village, IL · On-site

$25 - $30/hr

This large corporation is in need of a dedicated Help Desk candidate. This is an on-site position ... Working with Microsoft based technologies and well as ManageEngine. If interested please submit ...

Aimtron Corporation

IT Intern

Palatine, IL · On-site

$16/hr

PRIMARY RESPONSIBILITIES: IT Help Desk Support: The IT Intern will assist with daily operational IT activities, including: * Responding to Help Desk requests. * Windows workstation setup and ...

Unilock

IT Help Desk Analyst

Aurora, IL · On-site

$60K - $70K/yr

Collaborate with IT team members to deliver exceptional technology support, maintain system ... Certification by Microsoft and one or more Helpdesk certifications * Able to work in a Office and ...

Unilock Chicago, Inc

IT Help Desk Analyst

Aurora, IL · On-site

$60K - $70K/yr

Collaborate with IT team members to deliver exceptional technology support, maintain system ... Certification by Microsoft and one or more Helpdesk certifications * Able to work in a Office and ...

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Showing results 21-40

All JobsIt Helpdesk Associate JobsIt Helpdesk Associate Jobs in Naperville, IL

It Helpdesk Associate information

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How much do it helpdesk associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for it helpdesk associate in Naperville, IL is $21.43, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $23.99 per hour, depending on experience, location, and employer.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Naperville, IL?

The most popular types of It Helpdesk jobs in Naperville, IL are:

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It Helpdesk Associate jobs near you

Entry Level IT Generalist

dbHMS

Chicago, IL • On-site

$18 - $25/hr

Part-time

Re-posted 15 days ago

Job description

Entry Level IT Generalist
Firm Overview
Do more than just build! At dbHMS, we are a collection of doers and thinkers. We combine our passion for engineering with our client's vision to realize successful construction projects in our community and worldwide. Together with our clients, we are dedicated to leaving a legacy of stewardship and innovation through our impact on the built environment. Our staff of talented individuals and unique characters is united in their dedication to deliver high-performance, efficient, and sustainable buildings worldwide.
Our Information Technology team, in our Chicago office, is seeking an Entry Level IT Generalist. This role will support the IT Coordinator in maintaining the office technology in Chicago and also remotely for a number of team members across the country.
Our dynamic work environment provides the perfect opportunity to advance your career while developing and fine-tuning your skills along with offering a supportive office culture, diverse workforce, flexible work schedules, and regular social events. At dbHMS, you will find everything you need for an exciting, challenging, and rewarding career.
dbHMS is committed to a diverse workforce and to providing a safe, accessible workplace. Most duties will be performed in an office environment. dbHMS currently operates with both hybrid and remote-only work policies. The work typically requires the use of hands to type, handle or feel; reach with hands and arms; and talk or hear.
Position Overview
At dbHMS, we rely on our Information Technology (IT) team to manage and monitor a variety of computer operations, maintain functioning systems while maximizing uptime and supporting end users throughout the organization. This position will play a vital role, acting as the primary contact for office helpdesk efforts and supporting the larger IT team with more complex system projects. This part-time position will be 20-30 hours per week with potential for flexible work hours. The ideal candidate has a basic working knowledge of windows based information systems and a strong ability to troubleshoot and find solutions. This position is for ongoing employment with a preferred 12-month commitment.
Essential Job Functions
  • Operate and manage the company helpdesk system:
    • Assist with support of technology infrastructure including hardware, software, and network systems.
    • Over time, take primary responsibility for helpdesk activities and tasks.
  • Workstation and other user device maintenance:
    • Configure devices and image machines.
    • Set up and configure user accounts, permissions, and remote access.
    • Assist with IT needs for onboarding new staff members.
  • Assist the IT Coordinator:
    • Troubleshoot and resolve complex technical issues.
    • Install, configure, maintain, monitor, and troubleshoot user hardware and software.
    • Create and maintain accurate documentation of IT systems, processes, and procedures.
  • Additional responsibilities as needed.

Requirements
  • Technical knowledge of IT infrastructure including servers, workstations, firewalls, and switches.
  • Ability to communicate and receive communication effectively both verbally and written.
  • Strong organizational skills for processes, schedules, and tasks.
  • Positive attitude and willingness to learn and support new systems and applications.
  • Willingness to work shifts outside of regular office hours for special circumstances as the need arises.
  • Ability to lift objects up to 40 pounds.

Additional Preferred Qualifications
  • Enrolled in an Associate or Bachelor's degree program in Information Technology.
  • Past IT helpdesk experience.

Pay Range: $18 - $25 per hour
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About dbHMS

Sourced by ZipRecruiter

Industry

Engineering professional services

Company size

51 - 200 Employees

Headquarters location

Chicago, IL, US

Year founded

2002

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