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It Help Desk Lab Assistant Jobs in Georgia (NOW HIRING)

Bilingual-Help Desk Analyst

Conyers, GA ยท On-site

$18 - $24.50/hr

MUST have IT Help Desk Call Center exp* * Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call ...

Bilingual Help Desk Analyst

Conyers, GA ยท On-site

$18 - $24.50/hr

MUST have IT Help Desk Call Center exp* Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call ...

Help Desk Analyst Level 1

Conyers, GA ยท On-site

$18 - $24.50/hr

MUST have IT Help Desk Call Center exp* Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call ...

Help Desk

Alpharetta, GA ยท On-site

$19.50 - $26.25/hr

The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or ...

Minimum 2 years IT Help Desk Call Center experience * Hands-on troubleshooting experience with MS Outlook, MS Office, Windows 7/10, Active Directory * Experience in ticketing queue management and ...

Help Desk

Atlanta, GA ยท On-site

$18.50 - $25.25/hr

Serve as the first point of contact for IT support requests received through the ticketing system ... Coordinate equipment replacements, upgrades, and warranty repairs. * Assist with technology refresh ...

... assist with IT rollouts and hardware refreshes. Required Skills & Experience ... High School Diploma or GED with at least 2 years of technical support experience in a Help Desk or ...

Help Desk / Service Desk Analyst I

Atlanta, GA ยท On-site

$19.75 - $27/hr

... t environment. Key Responsibilities Technical Support & Troubleshooting * Provide phone-based ... Communicate technical information clearly to non-technical users. * Assist users with enterprise ...

The majority of the work is customer-facing; you'll also provide first-line internal IT support for US staff, including Microsoft 365 and Zoho administration. What You'll Do * Build the help desk ...

Showing results 41-60

It Help Desk Lab Assistant information

What cities in Georgia are hiring for It Help Desk Lab Assistant jobs?

Cities in Georgia with the most It Help Desk Lab Assistant job openings:

Infographic showing various It Help Desk Lab Assistant job openings in Georgia as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Bilingual-Help Desk Analyst

Conyers, GA โ€ข On-site

nLeague Services Inc
IT Servicesย โ€ขย 11 - 50 employees

$18 - $24.50/hr

Contractor

Re-posted 16 days ago


Job description

Job id: 779877

Department: GA DDS

Position: Level 1 Help Desk Analyst

Location: 2206 East View Parkway Conyers, GA 30013

Duration: 06+ Months

  • LOCAL CANDIDATES
  • *MUST have IT Help Desk Call Center exp*
  • Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
  • Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
  • External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.

Job Responsibilities

  • Oversee the daily performance of computer systems and applications.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
  • Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Qualifications:

  • 2+ years' experience handling customers, questions, complaints, and/or providing information in an IT call center environment.
  • 2+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
  • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
  • Knowledge of Apple iOS
  • This position is located at DDS Headquarters in Conyers, Georgia.