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It Help Desk Intern Jobs in Rochester, MI (NOW HIRING)

BAE Networks

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IT Support Engineer -- Tier 1

Troy, MI · On-site

$40K - $50K/yr

You'll build a strong foundation in help desk fundamentals while learning directly from experienced ... of hands-on IT support or help desk experience * Working knowledge of TCP/IP, DNS, DHCP

Mango Cannabis Co.

IT Manager

West Bloomfield, MI · On-site

$87K - $107K/yr

The IT Manager is responsible for overseeing technology systems that support retail stores and ... help desk support processes and ensure timely issue resolution across all locations • Oversee ...

androidind

IT Specialist

Hazel Park, MI · On-site

IT SPECIALIST Company Overview Voltava is a premier, global manufacturing and assembly partner ... Help desk experience a plus. Hand Held bar code scanning and printing experience a plus. TRAVEL:

Detroit IT

Service Desk Coordinator

Birmingham, MI · On-site

... IT services, and consulting that help business' run efficiently. Detroit IT is looking for a ... Responsible for service desk time tracking accuracy. * Review and understand ticket requirements ...

Detroit IT

Service Desk Coordinator

Birmingham, MI · On-site

... IT services, and consulting that help business' run efficiently. Detroit IT is looking for a ... Responsible for service desk time tracking accuracy. * Review and understand ticket requirements ...

Wild Bill's Tobacco

IT Field Technician

Troy, MI · On-site

... Auditor), Help Desk Analyst, Information Technology Specialist (IT Specialist), Network Support Specialist, Network Technician, Support Specialist, Technical Support Specialist Qualifications ...

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All JobsIt Help Desk Intern JobsIt Help Desk Intern Jobs in Rochester, MI

It Help Desk Intern information

See Rochester, MI salary details

$8

$16

$23

How much do it help desk intern jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for it help desk intern in Rochester, MI is $16.05, according to ZipRecruiter salary data. Most workers in this role earn between $13.27 and $17.69 per hour, depending on experience, location, and employer.

What does an IT Help Desk Intern do?

An IT Help Desk Intern assists with providing technical support to employees or customers within an organization. Their responsibilities often include troubleshooting hardware and software issues, setting up new devices, responding to support tickets, and helping maintain IT documentation. Interns work under the supervision of experienced IT staff and gain hands-on experience with various systems and tools. This role is designed to help interns develop foundational IT skills and prepare them for future careers in information technology.

What are the key skills and qualifications needed to thrive as an IT Help Desk Intern, and why are they important?

To thrive as an IT Help Desk Intern, you need a basic understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant education in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and common office software is often required, and certifications like CompTIA A+ can be advantageous. Strong communication skills, patience, and a willingness to learn set outstanding interns apart. These competencies are crucial for efficiently resolving technical issues, supporting users, and growing into more advanced IT roles.

What are some common challenges faced by IT Help Desk Interns, and how can they overcome them?

IT Help Desk Interns often encounter challenges such as handling multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To overcome these challenges, interns should prioritize tasks based on urgency, utilize available documentation, and ask questions when unsure. Building strong communication skills and being proactive in learning about frequently used systems will also help interns provide better support and grow in the role.

What is the difference between It Help Desk Intern vs It Support Technician?

AspectIt Help Desk InternIt Support Technician
Required CredentialsHigh school diploma or equivalent; some technical courseworkAssociate's degree or relevant certifications (e.g., CompTIA A+)
Work EnvironmentInternship setting, often in a corporate or IT departmentFull-time technical support role, often in IT service desks or support centers
Employer & Industry UsageEntry-level, often in educational or training environmentsProfessional support roles across various industries
Common Search & ComparisonYesYes

The main difference between an It Help Desk Intern and an It Support Technician lies in experience and responsibilities. Interns are typically in training, assisting with basic tasks, while technicians handle more complex support issues. Internships serve as a stepping stone to full support roles, which require more technical skills and certifications.

What are the most commonly searched types of It Help Desk jobs in Rochester, MI?

The most popular types of It Help Desk jobs in Rochester, MI are:

What job categories do people searching It Help Desk Intern jobs in Rochester, MI look for?

The top searched job categories for It Help Desk Intern jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for It Help Desk Intern jobs?

Cities near Rochester, MI with the most It Help Desk Intern job openings:

It Help Desk Intern jobs near you
Infographic showing various It Help Desk Intern job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $33,380 per year, or $16 per hour.

IT Support Engineer -- Tier 1

BAE Networks

Troy, MI • On-site

$40K - $50K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 8 days ago

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Job description

In-Office Position (Troy, MI) — Providing Remote Support to Our Clients

This is not a field or on-site client visit role. You'll be based in our Troy office every day, working in our support queue and providing remote support to clients via phone, ticketing, and remote access tools.


ABOUT BAE NETWORKS

BAE Networks is a managed IT and network services provider based in Troy, Michigan. We partner with businesses across the region to build, manage, and support their technology infrastructure. Our team is collaborative by nature; we rely on each other, communicate openly, and take shared ownership of the work we deliver to our clients.


THE ROLE

This is a great entry point into a long-term IT career. As a Tier 1 IT Support Engineer, you'll be the first voice our clients hear when something needs fixing. Working from our Troy office and taking calls in our support queue, you'll handle incoming tickets and phone support, troubleshoot common end-user and connectivity issues, and escalate more complex problems to our senior engineers. You'll build a strong foundation in help desk fundamentals while learning directly from experienced team members — and as your skills grow, so will your responsibilities. This is a role for someone early in their IT career who wants hands-on experience, mentorship, and a clear path to grow.


WHAT YOU'LL BE DOING

  • Answering incoming support calls from our phone queue and responding to service tickets
  • Providing remote troubleshooting and support for end-user computers and workstations, including software issues, account configuration, and general user support
  • Performing first-level troubleshooting on routers, switches, firewalls, and wireless access points, escalating complex network issues as needed
  • Assisting with basic LAN/WAN connectivity and performance troubleshooting
  • Supporting day-to-day tasks in Windows Server, Active Directory, and Microsoft 365 environments
  • Communicating clearly with clients throughout every interaction — setting expectations, explaining work performed, and following up as needed
  • Responding to and resolving service tickets within defined SLA windows, escalating to Tier 2/3 engineers when appropriate
  • Documenting configurations, time, and work outcomes thoroughly in our ticketing system
  • Collaborating with and learning from senior team members on more complex issues
  • Supporting new client onboarding and infrastructure deployment projects remotely


WHAT WE'RE LOOKING FOR

  • 1-2 years of hands-on IT support or help desk experience
  • Working knowledge of TCP/IP, DNS, DHCP
  • Familiarity with Windows Server and Microsoft 365 environments
  • Exposure to firewalls, switches, or wireless access points (Fortinet or Unifi a plus, but equivalent experience with other platforms is welcome)
  • Strong client-facing communication skills — comfortable talking through technical issues with non-technical callers
  • Comfortable working in a phone queue and managing multiple tickets at once
  • Eagerness to learn, take feedback, and grow into more advanced support work
  • Ability to work full-time from our Troy, Michigan office


NICE TO HAVE

  • Experience in a managed service provider (MSP) environment
  • Familiarity with ConnectWise or similar PSA/ticketing platforms
  • Relevant certifications (CompTIA A+, Network+, or similar) or coursework


WHAT WE OFFER

  • Competitive starting salary with room to grow
  • Medical, Dental, and Vision insurance
  • 401(k)
  • Paid Time Off and paid holidays
  • Employer-provided tools and equipment
  • Direct mentorship from senior engineers and a clear growth path within the team
  • A collaborative team that supports each other and takes the work seriously