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It Erp Help Desk Jobs (NOW HIRING)

JDI Contracts Inc.

IT Help Desk Manager

Grand Rapids, MN · On-site

$55 - $75K/hr

... in IT support or MSP environments Help Desk supervision and/or related systems management Strong troubleshooting skills across Windows-based systems and user environments Experience supporting ...

Cregger Company

IT Help Desk

Irmo, SC · On-site

Monitor and respond to Tier 1 and Tier 2 help desk requests, ensuring timely resolution of ... Qualifications * 2-3 years of hands-on IT support experience in a professional environment.

Managed Staffing

IT Help Desk Technician

Norwich, CT · On-site

$23 - $25/hr

This role is ideal for candidates with IT Help Desk or technical support experience who enjoy problem-solving, customer service, and hands-on work. What You'll Do * Respond to printer service ...

GFI Digital

Print IT Help Desk

Hazelwood, MO · On-site

The GFI office equipment Help Desk is part of the Field IT team and is an additional resource for our MFP and MPS customers. The Print IT Help Desk team members are our first responders in IT service ...

GFI Digital

Print IT Help Desk

Hazelwood, MO · On-site

The GFI office equipment Help Desk is part of the Field IT team and is an additional resource for our MFP and MPS customers. The Print IT Help Desk team members are our first responders in IT service ...

Teton Valley Health Care

IT Help Desk

Driggs, ID · On-site

Description Teton Valley Health is looking for an ITS Help Desk Technician to support the staff of ... IT Director. Requirements • Provide periodic and preventative maintenance services based upon ...

Judi Health

IT Help Desk Technician

Charlotte, NC · Hybrid

Hybrid 3 days a week in Charlotte, NC office Position Summary The IT Help Desk Technician assists in managing our ticketing system, MDM software, and AWS platform while overseeing the onboarding and ...

MCI Careers

IT Help Desk Technician

Wichita, KS

We are seeking a reliable, service-oriented, and technically capable IT Help Desk Technician to join our IT team and provide day-to-day technical support to employees across the business. The ...

GFI Digital

Print IT Help Desk

Hazelwood, MO · On-site

The GFI office equipment Help Desk is part of the Field IT team and is an additional resource for our MFP and MPS customers. The Print IT Help Desk team members are our first responders in IT service ...

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting ...

MCI Careers

IT Help Desk Technician

Wichita, KS · On-site

We are seeking a reliable, service-oriented, and technically capable IT Help Desk Technician to join our IT team and provide day-to-day technical support to employees across the business. The ...

Community Foundation Services

IT Help Desk

New Bedford, MA · On-site

$24 - $27.25/hr

Manage Help Desk tickets in a timely manner and meet all SLA's * Follow-up with employees to ensure issues are resolved * Watch for issue trends and report to Director of IT * Run diagnostics to ...

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting ...

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It Erp Help Desk information

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How much do it erp help desk jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for it erp help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are popular job titles related to It Erp Help Desk jobs?

For It Erp Help Desk jobs, the most frequently searched job titles are:

Infographic showing various It Erp Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Help Desk Manager

Herndon, VA • On-site

IntelliDyne Jobs for Veterans
See more jobs at IntelliDyne Jobs for Veteransexternal

Full-time

Posted 26 days ago

Key responsibilities

  • Manage, mentor, and develop a team of 10-15 Tier 1 help desk agents, including scheduling, coaching, and performance evaluations.

  • Oversee Tier 1 ticket queues to ensure SLAs and KPIs are met or exceeded, and coordinate escalations to Tier 2/3 teams.

  • Generate performance reports, review ticket quality and customer satisfaction, and implement process improvements.

Job description

IT Help Desk Manager
Location: Herndon, VA (100% Onsite)
Clearance: Active Secret or higher
Status: Exempt
About This Role
The IT Help Desk Manager is responsible for leading and supporting a team of 10-15 Tier 1 help desk agents in a fast-paced service delivery environment. This position ensures high-quality customer service, timely incident resolution, and continuous improvement of help desk operations. The Manager oversees daily queue management, agent performance, training, and alignment with IT service management (ITSM) standards.
Responsibilities
Team Leadership & Supervision
  • Manage, mentor, and develop a team of 10-15 Tier 1 agents, promoting a positive and productive work environment.
  • Schedule staff to ensure appropriate coverage across operating hours.
  • Conduct regular one-on-ones, team meetings, and performance evaluations.
  • Provide coaching, remedial training, and escalation support as needed.

Operational Management
  • Oversee Tier 1 ticket queues to ensure SLAs and KPIs are consistently met or exceeded.
  • Monitor ticket volume, trends, and service quality to identify operational improvements.
  • Ensure proper documentation, categorization, and prioritization of all incidents and requests.
  • Coordinate escalations to Tier 2/3 teams following established workflows.

Customer Service & Quality Assurance
  • Maintain a customer-first culture across the help desk.
  • Handle complex or escalated customer issues with professionalism and urgency.
  • Review ticket quality and customer satisfaction results, implementing process improvements where needed.

Training & Development
  • Onboard new team members and provide ongoing training in tools, processes, and customer service best practices.
  • Maintain up-to-date knowledge base articles, scripts, and troubleshooting guides.
  • Identify skill gaps and develop targeted training plans.

Reporting & Continuous Improvement
  • Generate regular performance reports on KPIs (first-call resolution, SLA compliance, CSAT scores, etc.).
  • Participate in ITSM process improvement initiatives and cross-team coordination efforts.
  • Recommend changes to improve service delivery, workflows, and technical proficiency across the team.

Required Qualifications
  • 5-10 years of experience in an IT support environment, with at least 1-2 years in a supervisory or lead role.
  • Strong understanding of Tier 1 support operations, troubleshooting techniques, and IT service workflows.
  • Experience with ITSM ticketing systems (e.g., ServiceNow, Cherwell, Jira Service Management, Remedy).
  • Excellent interpersonal, communication, and conflict-management skills.
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Ability to analyze metrics and drive performance improvements.
  • Working knowledge of Windows operating systems, Office 365, basic networking, and common enterprise applications.
  • Active Secret clearance or higher.
  • HDI Certification (e.g., Support Center Manager or Desktop Support Manager)

Preferred Qualifications
  • ITIL Foundation certification.
  • MCP, MCSA or MCSE certifications.
  • Experience supporting enterprise or government environments.
  • Knowledge of SLA management and service desk best practices.
  • Experience leading teams of 10+ employees in a high-volume support environment.

About Us
IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.
For individuals with disabilities who would like to request an accommodation, please contact staffing@intellidyne-llc.com or 703-575-9715.

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