Baltimore, MD · On-site
$55K/yr
... chosen IT services and consulting provider. Solvere One focuses on corporate partnerships ... Provides one-on-one end-user problem resolution for company-approved Personal Computer (PC ...
Quick apply
Baltimore, MD · On-site
$55K/yr
... chosen IT services and consulting provider. Solvere One focuses on corporate partnerships ... Provides one-on-one end-user problem resolution for company-approved Personal Computer (PC ...
Baltimore, MD · On-site
$19.75 - $26.75/hr
... chosen IT services and consulting provider. Solvere Onefocuses on corporate partnerships ... Provides one-on-one end-user problem resolution for company-approved Personal Computer (PC ...
Baltimore, MD · On-site
$19.75 - $26.75/hr
... chosen IT services and consulting provider. Solvere Onefocuses on corporate partnerships ... Provides one-on-one end-user problem resolution for company-approved Personal Computer (PC ...
Austin, TX · On-site
$95K - $110K/yr
The ideal candidate has approximately 4+ years of progressive IT support experience, including ... helping optimize end-user support experiences. * Troubleshoot and support Windows and macOS ...
Austin, TX · On-site
$95K - $110K/yr
The ideal candidate has approximately 4+ years of progressive IT support experience, including ... helping optimize end-user support experiences. * Troubleshoot and support Windows and macOS ...
Draper, UT · On-site
About the Role We are looking for a hands-on IT Help Desk Lead to oversee daily support operations and elevate the end-user experience across our organization. This role blends leadership and ...
Draper, UT · On-site
About the Role We are looking for a hands-on IT Help Desk Lead to oversee daily support operations and elevate the end-user experience across our organization. This role blends leadership and ...
$55K - $75K/yr
Provide end-user support during system outages or transitions, including communication ... Submit, track, and manage help desk tickets, escalating complex issues appropriately. * Provide ...
$55K - $75K/yr
Provide end-user support during system outages or transitions, including communication ... Submit, track, and manage help desk tickets, escalating complex issues appropriately. * Provide ...
Washington, DC · On-site
$22.75 - $30.50/hr
... IT support for a federal government client in Washington, DC ... This role will serve as the primary point of contact for end-user technical support, ensuring ...
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Washington, DC · On-site
$22.75 - $30.50/hr
... IT support for a federal government client in Washington, DC ... This role will serve as the primary point of contact for end-user technical support, ensuring ...
Sanford, NC · On-site
... help support the high number of Service Desk requests, hardware installations, and customer ... Responsible for user data and migration of profiles as computers are replaced. Stays abreast of ...
New
Sanford, NC · On-site
... help support the high number of Service Desk requests, hardware installations, and customer ... Responsible for user data and migration of profiles as computers are replaced. Stays abreast of ...
New
San Francisco, CA · On-site
$53K - $64K/yr
... help desk support with a strong focus on customer service, contributes to IT projects and system ... Document all pertinent end user identification information, including name, department, contact ...
San Francisco, CA · On-site
$53K - $64K/yr
... help desk support with a strong focus on customer service, contributes to IT projects and system ... Document all pertinent end user identification information, including name, department, contact ...
Ensures high level of end user satisfaction via superior customer service and verification of issue ... Supports the Service desk tools, processes, and vendor relationships as appropriate. * Prioritizes ...
Quick apply
Ensures high level of end user satisfaction via superior customer service and verification of issue ... Supports the Service desk tools, processes, and vendor relationships as appropriate. * Prioritizes ...
Ensures high level of end user satisfaction via superior customer service and verification of issue ... Supports the Service desk tools, processes, and vendor relationships as appropriate. * Prioritizes ...
Ensures high level of end user satisfaction via superior customer service and verification of issue ... Supports the Service desk tools, processes, and vendor relationships as appropriate. * Prioritizes ...
New York, NY · On-site
$71K - $83K/yr
Respond to, troubleshoot, and resolve end-user technical issues in a timely and professional manner ... Familiarity with remote support tools, help desk ticketing systems, and standard IT support ...
New
New York, NY · On-site
$71K - $83K/yr
Respond to, troubleshoot, and resolve end-user technical issues in a timely and professional manner ... Familiarity with remote support tools, help desk ticketing systems, and standard IT support ...
New
Darien, IL · On-site
$21 - $28.75/hr
The IT Field Services Technician is responsible for the design, management, and support of moderate ... Assists help desk support staff as needed to facilitate first call resolution where applicable.
Darien, IL · On-site
$21 - $28.75/hr
The IT Field Services Technician is responsible for the design, management, and support of moderate ... Assists help desk support staff as needed to facilitate first call resolution where applicable.
Portland, OR · On-site
$21.25 - $28.75/hr
Help Desk Support Location: Portland , Oregon . * Provide assistance in moving desktop computers ... Additional Information If you are interested please contact on 734-550-4449 or Email : Venkat at ...
Portland, OR · On-site
$21.25 - $28.75/hr
Help Desk Support Location: Portland , Oregon . * Provide assistance in moving desktop computers ... Additional Information If you are interested please contact on 734-550-4449 or Email : Venkat at ...
Jackson, MS · On-site
$20.25 - $27.75/hr
Provides a full range of on-site and remote end-user support for the MDAH network. Repair desktop ... Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ...
New
Quick apply
Jackson, MS · On-site
$20.25 - $27.75/hr
Provides a full range of on-site and remote end-user support for the MDAH network. Repair desktop ... Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ...
New
Fairfax, VA · On-site
$45K - $65K/yr
IT Help Desk I Merrifield, VA Description You are our competitive advantage. Our team of innovators ... Your primary focus will be providing end-user troubleshooting and support to both internal and ...
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Fairfax, VA · On-site
$45K - $65K/yr
IT Help Desk I Merrifield, VA Description You are our competitive advantage. Our team of innovators ... Your primary focus will be providing end-user troubleshooting and support to both internal and ...
Elkridge, MD · On-site
$20 - $25/hr
Our client is seeking an End User Support Technician to provide hands-on IT support for ... Required Qualifications * 2+ years of experience in desktop support, help desk, or end-user ...
New
Elkridge, MD · On-site
$20 - $25/hr
Our client is seeking an End User Support Technician to provide hands-on IT support for ... Required Qualifications * 2+ years of experience in desktop support, help desk, or end-user ...
New
Rock Hill, SC · On-site
$16.75 - $22.75/hr
Participate in IT strategic planning, budgeting, and technology improvement initiatives. * Conduct ... The Help Desk Support Technician must demonstrate competence in the following areas:
Rock Hill, SC · On-site
$16.75 - $22.75/hr
Participate in IT strategic planning, budgeting, and technology improvement initiatives. * Conduct ... The Help Desk Support Technician must demonstrate competence in the following areas:
Position Overview The Help Desk Support Analyst is a full‑time, on‑site position and a key ... The position is primarily responsible for supporting end users and technology within SubCom ...
Position Overview The Help Desk Support Analyst is a full‑time, on‑site position and a key ... The position is primarily responsible for supporting end users and technology within SubCom ...
Mobile, AL · On-site
... End user computer imaging, configuration, and set up- Provide help desk support to end users to ... the IT team to troubleshoot network and systems issues, as well as respond to potential cyber ...
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Mobile, AL · On-site
... End user computer imaging, configuration, and set up- Provide help desk support to end users to ... the IT team to troubleshoot network and systems issues, as well as respond to potential cyber ...
... of IT support, help desk, or systems support experience. * Experience supporting user accounts, access requests, devices, applications, licensing, and end-user troubleshooting in a healthcare or ...
... of IT support, help desk, or systems support experience. * Experience supporting user accounts, access requests, devices, applications, licensing, and end-user troubleshooting in a healthcare or ...
$10.34 - $12.41
4% of jobs
$12.41 - $14.49
4% of jobs
$14.49 - $16.56
9% of jobs
$17.47 is the 25th percentile. Wages below this are outliers.
$16.56 - $18.64
17% of jobs
The median wage is $20.12 / hr.
$18.64 - $20.72
22% of jobs
$22.68 is the 75th percentile. Wages above this are outliers.
$20.72 - $22.79
20% of jobs
$22.79 - $24.87
15% of jobs
$24.87 - $26.94
3% of jobs
$26.94 - $29.02
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$29.02 - $31.10
0% of jobs
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For It End User Executive Support Help Desk Support jobs, the most frequently searched job titles are:
Baltimore, MD • On-site
$55K/yr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 11 days ago
Field incidents via phone and email from client users and resolve Tier 1 issues.
Assist in configuring, delivering, and setting up end-user PC hardware, software, and peripherals.
Create technical documentation for issue resolutions and escalate complex incidents to higher-tier technicians.
About the Company
Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support.
Opening
Solvere One has an open position for an Onsite Help Desk Technician to provide support to one of our clients located in Baltimore, MD. The duties of the position include fielding incidents via phone and email from client users. The Onsite Help Desk Technician is responsible for resolving all Tier 1 and passing all other requests on to tier 2 and Tier 3 technicians. The technician will also work on projects assigned by internal client IT staff.
Employee will be expected to interact with users onsite daily in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also required.
Highly qualified candidates will be self-starters, highly motivated, and eager to contribute to the organization's well-being while operating in a fast-paced environment.
This role reports to the Service Delivery Manager.
Position Requirements:
Examples of essential duties are interpreted as being descriptive and not restrictive.
Identifies, diagnoses, and resolves Tier 1 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users.
Provides one-on-one end-user problem resolution for company-approved Personal Computer (PC) software.
Delivers, tags, set up, and assists in configuring end-user PC desktop hardware, software, and peripherals.
Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems.
Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements.
Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements.
Create detailed technical documentation for resolutions of issues.
Enters and tracks all time and keeps all documentation up to date in PSA Platform in real time.
Identifies, documents and escalates all Tier 2 and Tier 3 incidents in a timely manner.
Update and maintain hardware inventory
Audio/visual support for conference and training room equipment
Required Technical Experience:
Microsoft Windows Desktop OS installation and support
Apple / Mac Desktop OS installation and support
Microsoft Office 365 administration and support
iPhone / Android troubleshooting
Multi-factor Authentication configuration and support
Preferred Technical Experience:
ConnectWise Manage
ConnectWise Automate
IT Glue
Sophos suite of solutions
This is a full-time, salaried position. Salary commensurate with experience.
Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc.
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