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It Customer Service Manager Jobs in Reston, VA (NOW HIRING)

Pae

Customer Service Manager

Mclean, VA · On-site

... tech systems and providing rapid response to emergencies, to contributing to cutting-edge ... information, national origin, citizenship status, low-income status, or mental or physical ...

Amentum

Customer Service Manager

Mclean, VA · On-site

... tech systems and providing rapid response to emergencies, to contributing to cutting-edge ... information, national origin, citizenship status, low-income status, or mental or physical ...

Mindlance

IT Technician-Imaging

Washington, DC · On-site

Experience in IT Customer Service, Technical Troubleshooting, IT Asset Management and IT Device Provisioning and Support * Experience with the Client standard operating systems and tools, including ...

CACI

IT Service Management Specialist

Chantilly, VA · On-site

Job Title: IT Service Management Specialist Job Category: Information Technology Time Type ... The CIS program supports our intelligence customer deliver IT services to conduct its globally ...

Ummahjobs

IT Manager

Alexandria, VA · On-site

$101K - $124K/yr

This includes managing all IT operations to meet business requirements as well as the support and ... Excellent customer service skills required.* Working knowledge of network administration required ...

NuAxis Innovations LLC

IT Specialist II

Washington, DC · On-site

This position requires a high level of IT support knowledge, customer service experience, good ... Enterprise ticketing application experience - BMC Remedy Service Management experience preferred ...

NuAxis Innovations

IT Specialist II

Washington, DC · Remote

This position requires a high level of IT support knowledge, customer service experience, good ... Enterprise ticketing application experience - BMC Remedy Service Management experience preferred ...

Ferrovial

Customer Service Manager

Manassas, VA · On-site

The Customer Service Manager is responsible for the day-to-day planning, measurement, and execution of customer service operations for the I66 EMP. This role manages a layered service model ...

Ferrovial

Customer Service Manager

Manassas, VA

The Customer Service Manager is responsible for the day-to-day planning, measurement, and execution of customer service operations for the I66 EMP. This role manages a layered service model ...

New

Omm IT Solutions

IT Project Manager

Washington, DC · Remote

$111K - $131K/yr

... management and tracking of IT strategic plan, tasks and projects.\n \n * Assist with revising and ... The ability to perform contract analysis, schedule reviews, and cost estimations (i.e., Service ...

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Showing results 21-40

All JobsIt Customer Service JobsIt Customer Service Manager JobsIt Customer Service Manager Jobs in Reston, VA

It Customer Service Manager information

See Reston, VA salary details

$25.5K

$60.3K

$105.1K

How much do it customer service manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for it customer service manager in Reston, VA is $60,339.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,700.00 and $72,800.00 per year, depending on experience, location, and employer.

What is an IT Customer Service Manager?

IT Customer Service Managers are professionals responsible for overseeing a team that provides technical support and customer service for IT products or services. They ensure that customer issues are resolved efficiently, manage support staff, develop service procedures, and monitor performance metrics. Their role is crucial in maintaining customer satisfaction, improving support processes, and acting as a bridge between technical teams and clients. These managers also handle escalated issues and may be involved in training staff and implementing new support technologies.

How does an IT Customer Service Manager balance technical problem-solving with team leadership responsibilities?

An IT Customer Service Manager often divides their time between overseeing daily support operations and mentoring their team. While they may step in to resolve complex technical issues, a significant part of their role is to set performance standards, coach staff, and ensure customer satisfaction. Balancing these priorities requires strong organizational skills and the ability to delegate routine technical tasks, allowing them to focus on process improvement and staff development. Regular communication with other IT departments and stakeholders is also crucial to keep support aligned with broader business objectives.

What are the key skills and qualifications needed to thrive as an IT Customer Service Manager?

To thrive as an IT Customer Service Manager, you need a solid background in IT support, service management, and leadership, often supported by a degree in information technology or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Zendesk, and certifications such as ITIL or CompTIA, are typically required. Outstanding communication, problem-solving, and conflict resolution skills help you effectively manage teams and address customer concerns. These skills ensure efficient service delivery, high customer satisfaction, and seamless coordination between technical teams and end users.

What is the difference between It Customer Service Manager vs Help Desk Supervisor?

AspectIt Customer Service ManagerHelp Desk Supervisor
CredentialsIT certifications, customer service experienceIT certifications, help desk experience
Work EnvironmentOversees customer support teams, manages client interactionsSupervises help desk staff, handles technical support issues
Employer & IndustryIT service providers, tech companiesIT departments, tech support firms
Search & Comparison IntentUnderstanding managerial roles in IT supportSupervisory roles in help desk support

The main difference between an It Customer Service Manager and a Help Desk Supervisor lies in their scope of responsibilities. The It Customer Service Manager typically oversees the entire customer support operation, focusing on strategy and client satisfaction, while the Help Desk Supervisor manages daily technical support staff and resolves technical issues. Both roles require IT knowledge and customer service skills, but the manager position involves broader oversight and higher-level decision-making.

Is an IT customer service manager a stressful job?

IT customer service managers often face stress due to managing technical issues, meeting service level agreements, and handling customer complaints. The role requires strong communication skills, problem-solving abilities, and the ability to work under pressure, especially during system outages or high-demand periods.

What cities near Reston, VA are hiring for It Customer Service Manager jobs?

Cities near Reston, VA with the most It Customer Service Manager job openings:

It Customer Service Manager jobs near you
Infographic showing various It Customer Service Manager job openings in Reston, VA as of September 2026, with employment types broken down into 68% Full Time, 13% Part Time, 6% Temporary, and 13% Contract. Highlights an 87% In-person, and 13% Hybrid job distribution, with an average salary of $60,339 per year, or $29 per hour.

Customer Service Manager

Mclean, VA • On-site

Pae
See more jobs at Paeexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Join a dynamic mission-critical program managing state-of-the-art facilities and infrastructure to ensure seamless operations 24/7. As part of this team, you'll engage in diverse responsibilities, from maintaining high-tech systems and providing rapid response to emergencies, to contributing to cutting-edge renovations and sustainability initiatives. Work alongside leading professionals in a role that combines technical excellence, innovation, and service to a national security mission. This is your opportunity to lead and grow in a position that directly enhances America's critical operations. Be part of something bigger-apply now and make an impact!
ESSENTIAL RESPONSIBILITIES
Oversee Customer Service Center Operations at multiple campuses including but not limited to receiving electronic, telephonic, or walk-in service requests, and inputting the requests in customer designated system(s).
Overseeing Special Event coordination to include but not limited to providing conference center support and ensuring all logistical activities needed to make these events successful our planned and conducted in a professional manner to support mission objectives.
Oversee management of official travel for customer personnel.
REQUIRED QUALIFICATIONS
4 years' experience in management role overseeing customer-service operations. Certified Customer Service Manager (CCSM); Customer Service Excellence Certification.
PREFFERRED EXPERIENCE
Bachelor's degree in business administration, Communications, Public Relations, or a related field.

Compensation Details:

$125,000 to $175,000

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

  • Health, dental, and vision insurance

  • Paid time off and holidays

  • Retirement benefits (including 401(k) matching)

  • Educational reimbursement

  • Parental leave

  • Employee stock purchase plan

  • Tax-saving options

  • Disability and life insurance

  • Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Original Posting:

08/27/2026 - Until Filled

Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language atLabor Laws Posters.

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