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It Customer Service Manager Jobs in Virginia (NOW HIRING)

AAC Inc.

IT Service Manager

Vienna, VA · On-site

AAC Inc. is a company seeking an IT Service Manager to oversee IT service management and operations ... and patient customer service attitude. Preferred : • ITIL 4 and PMP or Scrum Master ...

American Addiction Centers

IT Service Manager

Vienna, VA · On-site

$120K - $140K/yr

Responsibilities may include, but are not limited to: • Manage day-to-day IT support operations ... and patient customer service attitude. • ITIL 4 and PMP or Scrum Master certifications are ...

KBR

Senior IT Customer Support

Alexandria, VA · On-site

Title: Senior IT Customer Support Belong. Connect. Grow. with KBR! KBR's National Security ... ce Management (ITSM): Prior hands-on experience navigating workflows, running filters, and ...

KBR, Inc.

Senior IT Customer Support

Alexandria, VA · On-site

Title: Senior IT Customer Support Belong. Connect. Grow. with KBR! KBR's National Security ... service desk administration-monitoring unassigned queues, optimizing ticket routing, and managing ...

ValidaTek, Inc.

IT Service Mgr

Arlington, VA

$80K - $130K/hr

Company Overview At ValidaTek, we modernize and optimize IT services to solve some of the most ... From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to ...

ValidaTek

IT Service Mgr

Arlington, VA · On-site

Company Overview At ValidaTek, we modernize and optimize IT services to solve some of the most ... From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to ...

STI

IT Customer Relationship Manager

Richmond, VA · On-site

Job Title: IT Customer Relationship Manager Location: Richmond, VA/Hybrid Duration: 12+ months ... The position will also manage escalations for work within the service, product and project delivery ...

AAC

IT Service Manager

Vienna, VA

Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... Manage day-to-day IT support operations and personnel across all tiers. Monitor SLA performance ...

Beyond SOF

IT Customer Relationship Manager

Richmond, VA · On-site

The position will also manage escalations for work within the service, product and project delivery ... Required 6 Years Experience working in Information Technology (including knowledge of SDLC, Agile ...

tobu advisors

IT Service Manager - PIM

Ashland, VA · On-site

ProActive Information Management (PIM) is an Information Technology firm that provides and delivers ... Offers exemplary customer service, including maintaining customer relationships and ensuring repeat ...

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All JobsIt Customer Service JobsIt Customer Service Manager JobsIt Customer Service Manager Jobs in Virginia

It Customer Service Manager information

See Virginia salary details

$24.3K

$57.5K

$100.1K

How much do it customer service manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for it customer service manager in Virginia is $57,501.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $69,400.00 per year, depending on experience, location, and employer.

What is an IT Customer Service Manager?

IT Customer Service Managers are professionals responsible for overseeing a team that provides technical support and customer service for IT products or services. They ensure that customer issues are resolved efficiently, manage support staff, develop service procedures, and monitor performance metrics. Their role is crucial in maintaining customer satisfaction, improving support processes, and acting as a bridge between technical teams and clients. These managers also handle escalated issues and may be involved in training staff and implementing new support technologies.

How does an IT Customer Service Manager balance technical problem-solving with team leadership responsibilities?

An IT Customer Service Manager often divides their time between overseeing daily support operations and mentoring their team. While they may step in to resolve complex technical issues, a significant part of their role is to set performance standards, coach staff, and ensure customer satisfaction. Balancing these priorities requires strong organizational skills and the ability to delegate routine technical tasks, allowing them to focus on process improvement and staff development. Regular communication with other IT departments and stakeholders is also crucial to keep support aligned with broader business objectives.

What are the key skills and qualifications needed to thrive as an IT Customer Service Manager?

To thrive as an IT Customer Service Manager, you need a solid background in IT support, service management, and leadership, often supported by a degree in information technology or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Zendesk, and certifications such as ITIL or CompTIA, are typically required. Outstanding communication, problem-solving, and conflict resolution skills help you effectively manage teams and address customer concerns. These skills ensure efficient service delivery, high customer satisfaction, and seamless coordination between technical teams and end users.

What is the difference between It Customer Service Manager vs Help Desk Supervisor?

AspectIt Customer Service ManagerHelp Desk Supervisor
CredentialsIT certifications, customer service experienceIT certifications, help desk experience
Work EnvironmentOversees customer support teams, manages client interactionsSupervises help desk staff, handles technical support issues
Employer & IndustryIT service providers, tech companiesIT departments, tech support firms
Search & Comparison IntentUnderstanding managerial roles in IT supportSupervisory roles in help desk support

The main difference between an It Customer Service Manager and a Help Desk Supervisor lies in their scope of responsibilities. The It Customer Service Manager typically oversees the entire customer support operation, focusing on strategy and client satisfaction, while the Help Desk Supervisor manages daily technical support staff and resolves technical issues. Both roles require IT knowledge and customer service skills, but the manager position involves broader oversight and higher-level decision-making.

Is an IT customer service manager a stressful job?

IT customer service managers often face stress due to managing technical issues, meeting service level agreements, and handling customer complaints. The role requires strong communication skills, problem-solving abilities, and the ability to work under pressure, especially during system outages or high-demand periods.

What cities in Virginia are hiring for It Customer Service Manager jobs?

Cities in Virginia with the most It Customer Service Manager job openings:

It Customer Service Manager jobs near you

IT Customer Service Representative

Richmond, VA • On-site

Agency.com
Marketing • 501 - 1,000 employees
Learn more about Agency.comexternal

$15/hr

Other

Medical, Retirement, PTO

Re-posted 4 days ago

Job description

Agency Cybersecurity It Customer Service Representative

Agency Cybersecurity is a fast growing venture backed startup that provides best-in-class cybersecurity and compliance. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently. We're backed by top tier investors like Y Combinator and have offices in NYC, Boston, Richmond, and London.

Location: 100% On-Site in Richmond, VA

Position Type: Hourly, Full Time

Experience Level: Entry Level

Compensation: $15 per hour

About the Role:

We are seeking a skilled and customer-focused IT Customer Service Representative to join our team. This hybrid role combines the responsibilities of a traditional help desk technician and a customer service representative. You will provide technical support to

What You'll Do:

  • Technical Support:
  • Troubleshoot and resolve technical issues related to software via phone, email, or chat.
  • Guide customers through step-by-step solutions and provide clear documentation.
  • Customer Service:
  • Respond promptly to customer inquiries, providing empathetic and professional assistance.
  • Maintain a customer-first mindset while addressing concerns and ensuring satisfaction.
  • Record and update detailed logs of customer interactions and technical issues in the ticketing system.
  • Collaboration and Training:
  • Liaise between customers and internal technical teams to facilitate communication and problem resolution.
  • Educate users on IT tools, best practices, and self-service resources.

Qualifications:

  • Proven experience in IT support, a help desk, or other customer-facing service roles.
  • Strong problem-solving skills and technical aptitude, and familiarity with Mac and Windows.
  • Excellent communication and interpersonal skills.
  • Bachelor's degree preferred, but would consider 4+ years of work experience in a similar role.
  • Ability to remain calm and solution-focused under pressure.

Preferred Skills:

  • Certifications like CompTIA A+, ITIL, or equivalent are a plus.
  • Experience with CRM or customer support platforms.

Benefits:

  • 10 days of paid time off (PTO)
  • 11 paid federal holidays
  • 401(k) with 4% company match
  • Monthly healthcare stipend
  • Gym membership stipend
  • Weekly team lunches and in-office snacks

Apply