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It Associate Jobs in Pittsburgh, PA (NOW HIRING)

cyberThink, Inc.

IT Support Associate

Pittsburgh, PA · On-site

$20 - $27.50/hr

The Associate, IT Support Technician, works on the Infrastructure Operations Team within IT Infrastructure. This position is primarily a hands-on role that will install, troubleshoot, and repair ...

Softwriters

IT Operations Specialist

Pittsburgh, PA · On-site

Associate's or Bachelor's degree in Information Technology, Business Technology, or related field, or equivalent experience * Relevant Microsoft or CompTIA certifications Success in This Role Within ...

Ascent Data, LLC

IT Support Analyst

Pittsburgh, PA · On-site

$22 - $25/hr

Associate degree in Information Technology or a related field. * CompTIA A+, Network+, Security+, Microsoft, or other industry certifications. * Experience working in a Managed Services Provider (MSP ...

ASCENT DATA, LLC

IT Support Analyst

Pittsburgh, PA · On-site

Preferred : • Associate degree in Information Technology or a related field. • CompTIA A+, Network+, Security+, Microsoft, or other industry certifications. • Experience working in a Managed ...

Stem Xpert

IT-Field Service Technician

Pittsburgh, PA · On-site

... IT Consulting & staffing for IT Infrastructure Management through strategic consulting and ... Hi , I am Santhosh (associate recruiter ) always look for a potential candidates like you Below is ...

Revel Staffing

IT Help Desk Specialist

Pittsburgh, PA · On-site

$80K - $110K/hr

Preferred Qualifications Associate degree in Information Technology, Computer Science, or a related field. Experience supporting users in a healthcare, clinical, medical office, or regulated ...

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All JobsIt Associate JobsIt Associate Jobs in Pittsburgh, PA

It Associate information

See Pittsburgh, PA salary details

$13

$28

$53

How much do it associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for it associate in Pittsburgh, PA is $28.64, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $34.09 per hour, depending on experience, location, and employer.

What is an IT associate?

IT Associates are entry-level professionals who provide technical support, troubleshoot hardware and software issues, and assist with maintaining an organization's computer systems and networks. They often work under the supervision of senior IT staff to ensure the smooth operation of technology infrastructure. Common tasks include installing software, setting up devices, and helping users resolve technical problems. This role is a great starting point for a career in information technology, offering valuable hands-on experience and opportunities for advancement.

What are the key skills and qualifications needed to thrive as an IT associate?

To thrive as an IT Associate, you typically need a solid understanding of computer systems, networking, troubleshooting, and a relevant degree or certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is commonly required. Strong problem-solving ability, attention to detail, and effective communication skills help IT Associates excel in supporting end-users and collaborating with teams. These skills and qualities are crucial for maintaining smooth business operations and quickly resolving technical issues.

What are some common challenges IT associates face when supporting end-users and how can they effectively address them?

IT Associates often encounter challenges such as troubleshooting a wide range of technical issues, communicating complex solutions to non-technical users, and managing multiple support requests simultaneously. To address these, it's important to develop strong problem-solving skills, practice clear and patient communication, and prioritize tasks based on urgency and impact. Many IT teams use ticketing systems and knowledge bases to streamline support and ensure consistent, timely responses. Continuous learning and collaboration with more experienced team members also help IT Associates stay up-to-date and resolve issues more efficiently.

What is the difference between It Associate vs Network Technician?

AspectIt AssociateNetwork Technician
Required CredentialsAssociate degree in IT or related field, certifications like CompTIA A+Technical diploma or associate degree, certifications like CompTIA Network+
Work EnvironmentOffice settings, help desk, support rolesNetwork labs, client sites, troubleshooting network issues
Employer & Industry UsageIT departments across various industries, tech companiesTelecommunications, IT service providers, enterprise networks

The main difference between an It Associate and a Network Technician lies in their focus areas. It Associates typically handle general IT support and help desk tasks, while Network Technicians specialize in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in overlapping environments, but their core responsibilities differ based on technical specialization.

What are the most commonly searched types of It jobs in Pittsburgh, PA?

The most popular types of It jobs in Pittsburgh, PA are:

What are popular job titles related to It Associate jobs in Pittsburgh, PA?

For It Associate jobs in Pittsburgh, PA, the most frequently searched job titles are:

What job categories do people searching It Associate jobs in Pittsburgh, PA look for?

The top searched job categories for It Associate jobs in Pittsburgh, PA are:

What cities near Pittsburgh, PA are hiring for It Associate jobs?

Cities near Pittsburgh, PA with the most It Associate job openings:

It Associate jobs near you
Infographic showing various It Associate job openings in Pittsburgh, PA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $59,578 per year, or $28.6 per hour.

IT Support Associate

cyberThink, Inc.

Pittsburgh, PA • On-site

$20 - $27.50/hr

Other

Posted 26 days ago

Job description

Description:

Duties:

The Associate, IT Support Technician, works on the Infrastructure Operations Team within IT Infrastructure. This position is primarily a hands-on role that will install, troubleshoot, and repair computer systems, hardware, off-the-shelf (OTS) software, and computer peripherals. This person s primary responsibilities include On-Boarding, Off-Boarding, resolving internal user problems, and ensuring the correct operation of personal computers. This person will maintain proper documentation of all equipment and procedures and log all work within the company s incident and problem management system. This position must work closely with business users, Application Development personnel, and peers in IT Infrastructure to support Client business operations.

What You Will do:

  • Perform desktop support, i.e., hardware, software, network, printers, scanners, and audio-visual (A/V) equipment, for all internal users, both on-site and remote.
  • Perform On-Boarding & Off-Boarding of all personnel concerning deploying & recovering laptops and supporting IT peripheral equipment.
  • Image, configure, and deploy Windows 10 workstations.
  • Troubleshoot Microsoft Office 365, Adobe Acrobat, Call Center software Five9, and other proprietary software as needed.
  • Proactively troubleshoot production issues as needed and identify and capture root causes, action items, and lessons learned after all incidents and infrastructure events.
  • Enforce company security procedures and policies by ensuring all workstations meet security guidelines.
  • Work to meet all Service Level Agreements (SLAs) for production systems.
  • Assist the extended IT Infrastructure Team as needed.

Skills:

What We Need From You:

  • Associate 0 to 2 years supporting IT Infrastructure functions
  • Windows 10 workstations, printers, and basic networking.
  • Healthcare IT Infrastructure and HIPAA compliance experience a plus.
  • Solid understanding of desktop systems and OTS applications.
  • Excellent hardware skills with an understanding of Dell & Lenovo laptops, peripheral equipment, printers, basic networking, and other competencies to resolve issues promptly.
  • Support of Apple Macs and mobile devices in a corporate environment is a plus.
  • Excellent customer service skills.
  • Ability to troubleshoot and fix Tier 1 & 2 IT-related issues.
  • Excellent knowledge of Windows 10, Active Directory, Group Policy, DNS, and DHCP.
  • Good knowledge of cloud-based infrastructure support tools and technology.
  • Strong written & verbal communication; attention to detail; strong organization skills; ability to manage multiple priorities well; calm under pressure; ability to provide support outside of regular business hours as needed.

Education:

  • Bachelor s degree or higher in Computer Science or Engineering. MCSA, A+, Net+ certifications preferred.

Languages:

English

Read

Write

Speak

Certifications & Licenses:

A+

MCSA

Net+

Skills:

Required

IT INFRASTRUCTURE SUPPORT

WINDOWS 10

PRINTERS

BASIC NETWORKING

DESKTOP SYSTEMS

Additional

ORGANIZATION

MULTI-TASKING

HIPAA COMPLIANCE

SUPPORT OF APPLE MACS

OFF-THE-SHELF APPLICATIONS

HARDWARE TROUBLESHOOTING

DELL LAPTOPS

LENOVO LAPTOPS

PERIPHERAL EQUIPMENT

ACTIVE DIRECTORY

GROUP POLICY

DNS

DHCP

CLOUD-BASED INFRASTRUCTURE SUPPORT TOOLS

CUSTOMER SERVICE

TROUBLESHOOTING

TIER 1 IT ISSUE RESOLUTION

TIER 2 IT ISSUE RESOLUTION

WRITTEN COMMUNICATION

VERBAL COMMUNICATION

ATTENTION TO DETAIL

CALM UNDER PRESSURE

HEALTHCARE IT INFRASTRUCTURE

SUPPORT OF MOBILE DEVICES IN A CORPORATE ENVIRONMENT

Minimum Degree Required:

Bachelor's Degree

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