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It Application Support Jobs in Silver Spring, MD

Turn2Partners

IT Operations Manager

Sterling, VA · On-site

... application support • Splunk, Cisco, Palo Alto, SentinelOne, and Zscaler • IT procurement, budgeting, renewals, and license management • Compliance leadership across regulated IT environments ...

ON.energy

IT Support

Reston, VA · On-site

$22.25 - $30.75/hr

Required Experience * IT professional with 2-5 years of experience in IT Support functions ... If you need an accommodation during the application process, email recruitment@onenergystorage.com

ON.energy

IT Support

Reston, VA · On-site

$22.25 - $30.75/hr

Required Experience * IT professional with 2-5 years of experience in IT Support functions. * Strong willingness to record and document tasks, events, and incidents. * Experience in installation ...

System One

IT Support Tech

Washington, DC · On-site

$28.54/hr

Job Title: IT Support Tech Location: Washington, DC Type: Contract Compensation: $28.54 Work Model ... Troubleshoot and resolve complex operating system and application issues on Windows and macOS ...

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Showing results 21-40

All JobsIt Application Support JobsIt Application Support Jobs in Silver Spring, MD

It Application Support information

See Silver Spring, MD salary details

$32K

$166.6K

$213K

How much do it application support jobs pay per year?

As of Sep 11, 2026, the average yearly pay for it application support in Silver Spring, MD is $166,633.00, according to ZipRecruiter salary data. Most workers in this role earn between $108,500.00 and $211,900.00 per year, depending on experience, location, and employer.

What is an IT application support specialist?

IT Application Support specialists are professionals who provide technical assistance and support for software applications used by businesses and organizations. They help users troubleshoot issues, resolve errors, and ensure that applications run smoothly. Their responsibilities often include installing and updating software, responding to user queries, and liaising with software vendors for advanced problem-solving. They play a crucial role in minimizing downtime and maintaining productivity within an organization.

What are the key skills and qualifications needed to thrive as an IT application support specialist?

To thrive as an IT Application Support Specialist, you need a strong understanding of application troubleshooting, software deployment, and basic programming or scripting, often backed by a degree in IT or a related field. Familiarity with ticketing systems (like ServiceNow), remote desktop tools, databases, and relevant certifications such as ITIL or CompTIA A+ is important. Excellent problem-solving skills, patience, and effective communication help in resolving user issues and collaborating with technical teams. These skills and qualities ensure timely resolution of technical problems, minimize downtime, and enhance user satisfaction.

What are the typical challenges faced by IT application support professionals when troubleshooting user issues?

IT Application Support professionals often encounter challenges such as diagnosing complex, multi-layered issues that involve both software and hardware components. They must balance providing timely resolutions with maintaining clear communication to users who may have varying levels of technical knowledge. Coordinating with development teams to escalate unresolved problems and keeping accurate documentation are also essential parts of the role. Staying up-to-date with system updates and understanding business workflows are key to providing effective support.

What is the difference between It Application Support vs Network Support Specialist?

AspectIt Application SupportNetwork Support Specialist
CertificationsITIL, CompTIA A+, Microsoft CertifiedCisco CCNA, CompTIA Network+
Work EnvironmentOffice, Help Desk, RemoteData Centers, Network Operations Centers
Job FocusApplication troubleshooting, software supportNetwork infrastructure, connectivity issues

It Application Support professionals primarily focus on troubleshooting and maintaining software applications used within organizations, often working with end-users and software vendors. In contrast, Network Support Specialists concentrate on maintaining network infrastructure, ensuring connectivity, and resolving network-related problems. While both roles require technical certifications and involve IT environments, their core responsibilities and daily tasks differ significantly.

What cities near Silver Spring, MD are hiring for It Application Support jobs?

Cities near Silver Spring, MD with the most It Application Support job openings:

Infographic showing various It Application Support job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $166,633 per year, or $80.1 per hour.

Application Support Manager (ASM)

Washington, DC • On-site

Empower AI Inc.
IT Services • 1 - 5K employees
Learn more about Empower AI Inc.external

$116K/yr

Full-time

Re-posted 11 days ago

Job description

Overview
Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.
Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees.
Responsibilities
Overview:
This effort provides Operations and Maintenance (O&M) of mission-critical IT systems for the Department of State, Consular Affairs (CA), supporting 10,000 users across 230 overseas posts, 29 domestic passport agencies, and multiple data centers.
The Applications Support Manager (ASM) shall oversee the team (est. 10 technicians) responsible for providing Tier II support to CA/CST IT systems, web applications, unique imaging and archiving applications, client server applications and specialized server applications supporting multiple functions. The ASM shall have experience working with Tier III Support.
Responsibilities:
  • Responsible for the day-to-day application operations in the CA Service Center.
  • Responsible for the training, staffing, and operational efficiency of the application support team.
  • Collaborate with Engineers and Product Managers to implement functionality
  • Ability to meet deadlines and satisfy requirements from other Engineers and Product Management
  • Design, deploy and maintain cloud-first/services-first secure solutions in support of our next-generation services, leveraging DevOps principles
  • Drive the security architecture and implementation for APIs and Microservices deployed on Kubernetes Services
  • Work with third parties and tools on Cloud security and compliance including regular security scanning, penetration testing
  • Responsible for reviewing security findings and working with different teams on mitigating findings in timely manner depending on severity of the finding
  • Creating and maintaining multiple automated pipelines that build, test, security scan, and deploy various code bases
  • Communicate effectively and efficiently across all divisions including with the business, technical teams, and leaders
  • Take technical ownership of tasks and successfully work independently
  • Performs related duties as assigned

Qualifications
Required
  • BA/BS in information technology or related discipline or equivalent experience.
  • Possesses an ITIL Foundations Level Certification (or higher).
  • Demonstrated experience with the lifecycle of the Service Development Lifecycle (SDLC) process for applications similar in size, scope, and complexity to the requirements of this task.
  • A minimum of Four (4-9) years of experience supporting modernized or legacy applications and managing and leading an applications support staff with skills applicable to a project environment, similar in size, scope, and complexity as this task.
  • Possesses a Top Secret

Desired
  • Possesses a SAFe Agile certification.
  • Possesses a CompTIA Security+ certification.

Work Environment:
  • May require occasional travel between work centers or to client sites.
  • Some after-hours or on-call support may be necessary.
  • On-site work in a secure government or contractor facility.
  • Must be able to work in a high-security environment and comply with all relevant security protocols.
  • Standing for long periods.
  • Ambulate throughout an office
  • Ambulate between several buildings
  • Stoop, kneel, crouch, or crawl as required
  • Repeatedly lift and carry weight up to 30 pounds
  • Travel by land or air transportation 5 %

About Empower AI
All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm's overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.
If hired for this position, the base salary range would be within the range provided. The base salary range represents the anticipated low and high end of the salary range for this position. Actual salaries may vary based on various factors including but not limited to work location, skills, experience, gov con contractual requirements, and performance. The range listed is just one component of Empower AI's total compensation package for employees.
Pay Band Min
USD $116,220.00/Yr.
Pay Band Max
USD $179,890.00/Yr.

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