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It Application Support Jobs in Alberta (NOW HIRING)

... Application Support Analyst to join our IT team, in downtown Calgary. This role will help improve ... Work with the IT Infrastructure team to keep our main systems efficient and reliable. * Ensure ...

Application Note This role will include routine help desk responsibilities and other duties assigned consistent with entry-level IT support. We encourage candidates from all backgrounds to apply - if ...

Escalate issues appropriately to Infrastructure, Cyber Security, application teams or vendors ... IT support experience in the energy sector, including experience supporting upstream, midstream ...

IT Support Technician SysGen Solutions Groupis a fast-growing, award-winning company that believes building the best experience for our employees and clients is whatmakes a company great. We are a ...

Our Dedicated IT Support Model means we build real relationships with clients, not just fix tickets ... Provide Level - 1 & 2 application support for basic COTS (Exchange, O365, SMB apps) * Provide Level ...

Our Dedicated IT Support Model ® means we build real relationships with clients, not just fix ... Provide Level - 1 & 2 application support for basic COTS (Exchange, O365, SMB apps) * Provide Level ...

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It Application Support information

See Alberta salary details

$42K

$82.1K

$135.5K

How much do it application support jobs pay per year?

As of Sep 12, 2026, the average yearly pay for it application support in Alberta is $82,146.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $94,000.00 per year, depending on experience, location, and employer.

What is an IT application support specialist?

IT Application Support specialists are professionals who provide technical assistance and support for software applications used by businesses and organizations. They help users troubleshoot issues, resolve errors, and ensure that applications run smoothly. Their responsibilities often include installing and updating software, responding to user queries, and liaising with software vendors for advanced problem-solving. They play a crucial role in minimizing downtime and maintaining productivity within an organization.

What are the key skills and qualifications needed to thrive as an IT application support specialist?

To thrive as an IT Application Support Specialist, you need a strong understanding of application troubleshooting, software deployment, and basic programming or scripting, often backed by a degree in IT or a related field. Familiarity with ticketing systems (like ServiceNow), remote desktop tools, databases, and relevant certifications such as ITIL or CompTIA A+ is important. Excellent problem-solving skills, patience, and effective communication help in resolving user issues and collaborating with technical teams. These skills and qualities ensure timely resolution of technical problems, minimize downtime, and enhance user satisfaction.

What are the typical challenges faced by IT application support professionals when troubleshooting user issues?

IT Application Support professionals often encounter challenges such as diagnosing complex, multi-layered issues that involve both software and hardware components. They must balance providing timely resolutions with maintaining clear communication to users who may have varying levels of technical knowledge. Coordinating with development teams to escalate unresolved problems and keeping accurate documentation are also essential parts of the role. Staying up-to-date with system updates and understanding business workflows are key to providing effective support.

What is the difference between It Application Support vs Network Support Specialist?

AspectIt Application SupportNetwork Support Specialist
CertificationsITIL, CompTIA A+, Microsoft CertifiedCisco CCNA, CompTIA Network+
Work EnvironmentOffice, Help Desk, RemoteData Centers, Network Operations Centers
Job FocusApplication troubleshooting, software supportNetwork infrastructure, connectivity issues

It Application Support professionals primarily focus on troubleshooting and maintaining software applications used within organizations, often working with end-users and software vendors. In contrast, Network Support Specialists concentrate on maintaining network infrastructure, ensuring connectivity, and resolving network-related problems. While both roles require technical certifications and involve IT environments, their core responsibilities and daily tasks differ significantly.

What cities in Alberta are hiring for It Application Support jobs?

Cities in Alberta with the most It Application Support job openings:

Infographic showing various It Application Support job openings in Alberta as of August 2026, with employment types broken down into 100% Full Time. Highlights an 70% In-person, 20% Hybrid, and 10% Remote job distribution, with an average salary of $82,146 per year, or $39.5 per hour.

Information Technology (IT) Senior Analyst

Calgary, AB • Hybrid

Enbridge
Natural Gas and Oil Pipeline Transportation • 1 - 5K employees

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 2 days ago

New


Enbridge rating

8.4

Company rating: 8.4 out of 10

Based on 47 frontline employees who took The Breakroom Quiz


Job description

Posting End Date:

September 23, 2026

Employee Type:

Regular-Full time

Union/Non:

This is a non-union position

At Enbridge, we are committed to delivering safe, reliable energy while driving financial excellence and innovation. We are seeking an Information Technology (IT) Senior Analyst to join our team in Alberta.

This role plays a key part in the maintenance of AVEVA PI Data Historian production and development application environments by providing technical support, troubleshooting, problem diagnosis, application testing, and configuration changes. If you thrive in a collaborative, technically dynamic environment where your contributions keep critical operational systems running reliably, this is the role for you. Your technical expertise will have a real and visible impact on the reliability and stability of systems that matter.

Ready to make your mark? Apply today to join one of North America's leading energy infrastructure companies in a role where your technical expertise keeps critical systems running with precision!

Note: Internal job title is Sr Analyst TIS Application Services

What You Will Do:

  • Support interfaces connecting to the PI Data Archive, PI Asset Framework (AF), and PI Vision servers; support the High Availability architecture of the PI environments; and develop PI AF calculations and event frames.

  • Define and configure templates and solution hierarchies for PI AF, and support and resolve connection, performance, and various data flow issues.

  • Collaborate with PI team members to ensure application support and service requests are met and demonstrate a strong understanding of PI Data Historian (AVEVA PI) best practices, standards, and operating procedures.

  • Prepare and maintain documentation as per Enbridge standards and be part of the 24x7 support team on call rotation.

  • Work with support functions for the coordination of meetings and the setup and rollout of projects or systems and interact with members of multiple cross-functional teams to develop, review, and implement transition, related reporting, and metrics used to provide senior leaders and executive management insight into the performance of the business.

Who You Are:

  • A related university degree or a two-year technical diploma in computer science or a related field.

  • 2+ years of progressively responsible experience in information technology, application sustainment/support/development, and working with business partners and external service providers.

  • Experience in IT project planning, process analysis, data analysis, systems implementation, and operations.

  • Good analytical and interpretive skills to recognize and comprehend issues, policies, regulatory requirements, and industry information, along with strong interpersonal, verbal, and written communication and collaboration skills.

  • Ability to balance and weigh competing priorities with guidance from other team members and determine the appropriate course of action

Working Conditions:

  • Office environment.

  • Ability to multi-task and work to strict deadlines.

  • On-call rotation for 24/7 support team.

Benefits:

  • A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance, and disability.

  • A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.

  • Valuable retirement savings plans, including a savings plan with company stock as an investment option.

  • Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.

  • An Employee and Family Assistance Program.

  • A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.

  • Enbridge's FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times. Role requirements determine your eligibility for each option. #LI-Hybrid

At Enbridge, we are dedicated to our core value of Inclusion.We are proud to bean Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law.Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

  • Applications can be submitted via our online recruiting system only.

  • We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

  • Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com


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