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Issue Resolution Manager Jobs in Texas (NOW HIRING)

Cambium Learning Group

Senior Benefits Analyst

Dallas, TX · On-site +1

$66K - $87K/yr

Partner with third-party administrators to support claim initiation, documentation requirements, status tracking, and issue resolution * Manage employee cases from initial inquiry through resolution ...

Signet Jewelers Ltd.

Manager Merchandising Sourcing

Irving, TX · On-site

$48K - $59K/yr

The Manager, Merchandise Sourcing leads SSP and merchandising systems support, providing oversight of support processes, issue resolution, data management, and system enhancements. This role partners ...

Infinitum

Key Account Manager

Austin, TX · On-site

Lead regular customer touchpoints (forecast reviews, order status, issue resolution). Revenue & Forecast Management * Own customer forecast accuracy and alignment with internal SIOP/S&OP processes.

Infinitum

Key Account Manager

Austin, TX · On-site

Lead regular customer touchpoints (forecast reviews, order status, issue resolution). Revenue & Forecast Management * Own customer forecast accuracy and alignment with internal SIOP/S&OP processes.

Archer Systems

Lien Resolution Specialist

Austin, TX · On-site

... Single Event management of issues with lien resolution. • Utilize all provided resources and tools including templates, checklists, and QA protocol. KNOWLEDGE, SKILLS, ABILITIES, AND ...

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Issue Resolution Manager information

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Infographic showing various Issue Resolution Manager job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Senior Benefits Analyst

Dallas, TX • On-site, Remote

Cambium Learning Group
E-Learning • 1 - 5K employees
Learn more about Cambium Learning Groupexternal

$66K - $87K/yr

Full-time

Posted 21 days ago

Cambium Learning Group rating

9.5

Company rating: 9.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

9th of 247 rated software companies

Job description

Location: Remote (U.S.) Must work and reside within the U.S.
Job Overview: The Senior Benefits Analyst is responsible for the day-to-day execution and delivery of Cambium's employee benefits programs, with primary responsibility for leave of absence (LOA) administration while supporting the administration of health and welfare, wellbeing, and other employee benefit programs. Reporting to the VP, Total Rewards & People Operations, this role operates independently and serves as a resource to employees and managers.
Success in this role requires the ability to interpret policy, assess employee situations, and provide clear, accurate, and actionable guidance across a broad range of benefits and leave-related matters.
Job Responsibilities:
Benefits Operations
  • Ensure accuracy and consistency across systems, vendors, and employee-facing materials (e.g., Workday, plan documents, vendor platforms)
  • Execute system configuration, testing, and validation activities to support ongoing operations and annual processes (e.g., open enrollment, plan changes, updates)
  • Identify and resolve data, eligibility, and enrollment issues, ensuring timely and accurate corrections
  • Maintain and update benefits documentation, resources, and internal process materials to reflect current plan design and practices
  • Monitor program activity and proactively address discrepancies, gaps, or errors before they impact employees

Leave of Absence (LOA) Administration & Guidance
  • Serve as a point of contact for employees and managers navigating leave of absence
  • Assess employee situations and determine appropriate next steps, including identifying when a leave may qualify under applicable programs (e.g., FMLA, short term disability, state leave)
  • Explain leave processes, timelines, and expectations, including how leave interacts with pay, benefits, and job protection
  • Apply working knowledge of leave laws and company policy to provide informed, accurate guidance
  • Partner with third-party administrators to support claim initiation, documentation requirements, status tracking, and issue resolution
  • Manage employee cases from initial inquiry through resolution, ensuring coordination and communication throughout the process
  • Identify and escalate complex or high-risk situations as needed

Employee & Manager Communication & Enablement
  • Respond to employee and manager inquiries with clear and accurate information
  • Translate benefit plans, policies, and processes into practical, easy-to-understand language tailored to the audience
  • Deliver employee-facing communications (written and live), including support for open enrollment and benefit program education
  • Identify trends in employee questions and update materials, templates, and FAQs to improve clarity and consistency
  • Maintain a clear and solutions-oriented approach in employee communications that supports a positive employee experience and builds trust

Issue Resolution & Risk Management
  • Investigate and resolve a range of benefits and leave-related issues, including complex or sensitive situations
  • Interpret policies, assess available information, and determine appropriate next steps using sound judgement
  • Manage issues using available data, precedent, and input from appropriate partners (e.g., PX Business Partners, Legal, Total Rewards leadership, and vendors)
  • Engage stakeholders as needed, providing relevant context and proposed approaches to support resolution
  • Coordinate issue resolution through to completion and communicate outcomes and next steps to stakeholders
  • Communicate with employees in a clear and neutral manner, ensuring messages are easy to understand

Vendor Coordination & Process Improvement
  • Manage day-to-day interactions with benefits and leave vendors to resolve issues, clarify requirements, and support service delivery
  • Follow through on vendor-related issues and escalations and communicate updates to impacted stakeholders
  • Proactively identify opportunities to streamline processes using automation and system capabilities, and surface areas of redundancy or overlap across vendors and workflows to support ongoing optimization and consolidation efforts
  • Maintain and update internal resources, templates, and SharePoint documentation to reflect current processes and practices

Job Requirements:
  • 4+ years of managing employee benefits programs, including leave of absence administration
  • Strong analytical skills with the ability to interpret data, identify trends, and translate insights into clear recommendations
  • Experience managing leave of absence programs and accommodations in partnership with third-party administrators
  • Hands-on experience with Workday benefits administration required
  • Ability to identify process improvements that increase efficiency and scalability
  • Experience independently managing operational responsibilities across multiple benefits programs
  • Thrives in collaborative, growth-focused environments

What We Offer:
  • Exposure to and collaboration with People Experience leadership and cross functional teams across the business.
  • The opportunity to strengthen operational excellence, vendor accountability, and scalability across Cambium's benefits ecosystem.

To learn more about our organization and the exciting work we do, visit www.cambiumlearning.com
Remote First Work Environment
Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which all employees are valued and where success is measured in results. It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations.
If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload.
The successful candidate will be expected to actively participate in video-based interviews during the recruiting process and ongoing virtual meetings with their camera on, as part of their role. To maintain confidentiality and ensure a fair evaluation process, the use of note-taking tools, reference materials, or AI-powered tools (including generative AI, language models, or similar technologies) during interviews or other selection activities is prohibited unless prior written approval has been obtained from the People Experience team. If you require an exception for medical, accessibility, or other reasons, please contact your Talent Acquisition team member to discuss accommodations in advance.
As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or remote office.
An Equal Opportunity Employer
We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history).
We will provide reasonable accommodations for qualified individuals with disabilities. You may request an accommodation during the recruiting process with your Talent Acquisition team member.

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