Issue Resolution Manager Jobs in Cypress, TX (NOW HIRING)

Senior Engineering Program Manager - Issue Resolution & Custom SolutionsThis role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office.

Job Description:

Job Family Definition:

Provides support and/or lead teams through the Engineering development process and implementation of company's products. Focused on
program management of enterprise server design, development and sustenance. Has experience and knowledge on program management
skills around schedule, cost and resource management. Well versed in program management skills, presenting to executive audience around
server program status on critical issues, quality updates and new feature introduction. Ability to drive feasibility studies and work with
technical teams as well as core team members to align on solutions to complex program challenges.

Management Level Definition:

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Might need to represent the
organization to external customers/clients. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to Junior level employees.

Responsibilities:
Manages and leads a program involving one or more functions and project teams to drive the engineering development and
implementation process for a subsystem or component of a product or service offering.
Develops schedules, critical deliverables, budget, resource allocation plan, and other support requirements for assigned program.
Coordinates activities of supporting project teams and internal and external development partners; tracks progress against established
plan and makes decisions to alter or update schedule and resource allocation to meet product requirements and development schedule.
Communicates program progress, escalations, and issue analysis to product stakeholders; collaborates with management and internal
manufacturing and development partners to implement changes to product, process, or program plan to resolve escalated issues, produce
solutions, and ensure adherence to budgets and established product roadmaps and schedules.
Leads and provides guidance and mentoring to less-experienced staff members.
Single point of contact for Sustaining engineering functional teams and works as a conduit between technical engineering teams and core
team functions like product management, operations, supply chain, quality and so on.
Leads Customer Resolution Escalations, factory escalated issues, field quality analysis and custom solutions feasibility and solution
integration.
Regular tracking and updating Product quality analysis using AIR/AOER quality data.
Leads the investigation on Custom Solutions from CSG team to provide respective deliverables and updates on CSG opportunities.
Leads RFQ release to ODM partners on CSG and sustaining activities and ensure respective budgetary is tracked and updated in the
financial tracker.
Provides approval on engineering decisions/recommendations after working closely with technical engineering teams.
Leads post launch option qualification and approval of new features and configurations on shipping servers
Tracks and drives open defects on sustaining platforms to closure.
Education and Experience Required:

Education and Experience Required:

• Bachelor's or Master's degree in Business Management/Computer Science Engineering or Electronics
  Typically 6-10 years experience.
  PMP/PMI certification preferred.
• Lean Six Sigma Certification

Knowledge and Skills:

Using project planning tools and software packages to create, manage, and track project results.
Good analytical and problem solving skills.
Demonstrated experience coordinating and directing matrixed teams and resources.
Ability to create and manage program schedules, budgets, and resource allocation plans.
Excellent written and verbal communication skills; mastery in English and local language.
Ability to effectively communicate program plans, proposals, and results, and negotiate options at management levels.
Work with vendors and partners to drive engineering teams towards issue resolution and timely completion of development and validation
efforts.
Has experience working on complex system level technical and process issues.
Can triage and narrow down issues to specific functional blocks.
Good understanding of System level blocks, Firmware, BIOS, BMC and Operating System.
Excellent analytical and problem solving skills.
Excellent written and verbal communication skills; mastery in English and local language.
Ability to effectively communicate complex system issues, perform trade-off analysis between cost, schedule and feature. Come up with
budget/costing proposals and negotiate options at senior management levels.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#unitedstates#compute

Job:

Engineering

Job Level:

TCP_03"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
- United States of America: Annual Salary USD 92,600 - 213,500 in Texas
The listed salary range reflects base salary. Variable incentives may also be offered."

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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