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Issue Resolution Analyst Jobs (NOW HIRING)

Aon Corporation

Resolution Analyst

Alpharetta, GA · Hybrid

The Resolution Analyst is responsible for assisting our client's customers with benefit, cancellation, and enrollment related issues. There are production and quality expectations based on client ...

Aon Corporation

Resolution Analyst

Alpharetta, GA · On-site

The Resolution Analyst is responsible for assisting our client's customers with benefit, cancellation, and enrollment related issues. There are production and quality expectations based on client ...

J29 Inc.

Dispute Resolution Analyst I

Millersville, MD · On-site +1

$16.25 - $18.25/hr

Dispute Resolution Analyst Overview: J29, Inc. (J29) has been supporting commercial, State, and ... issues. * Stays abreast of changes in regulations and practices, policies and procedures * May ...

LoanCare

SPOC Default Resolution Analyst I

$16.54 - $24.71/hr

Overview We are seeking to fill the role of Default Resolution Analyst I. The ideal candidate ... Research issues and questions by contacting law firms, county offices, and supporting vendors to ...

OneDigital

Fulfillment Resolution Analyst - Remote

$20 - $23/hr

As a member on the Fulfillment Resolution Team at OneDigital, you will be responsible for ... Research and resolve root cause issues from Fulfillment/Quality Assurance Generalist (Tier 1 Staff)

BOK Financial

TF Ops Research Resolution Analyst

Tulsa, OK · On-site

$86K - $102K/yr

The TransFund Operations Research & Resolution Analyst is primarily responsible for providing ... You will gather, assesse, identify, and drive multiple issues independently and concurrently. * You ...

BOK Financial

TF Ops Research Resolution Analyst

Tulsa, OK

$90K - $106K/yr

The TransFund Operations Research & Resolution Analyst is primarily responsible for providing ... You will gather, assesse, identify, and drive multiple issues independently and concurrently. * You ...

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How much do issue resolution analyst jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for issue resolution analyst in the United States is $27.91, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $34.13 per hour, depending on experience, location, and employer.
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Infographic showing various Issue Resolution Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $58,045 per year, or $27.9 per hour.
Issue Resolution Specialist

Issue Resolution Specialist

Independence Blue Cross

Philadelphia, PA • On-site

Full-time

Posted yesterday

Independence Blue Cross rating

8.4

Company rating: 8.4 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

101st of 281 rated insurance

Job description

Independence is a Qualified Health Plan issuer participating in the Federally Facilitated Marketplace and State-Based Exchanges (SBE). We are responsible for resolving Exchange casework within strict regulatory timeframes that directly impact members' access to healthcare.
As an Issue Resolution Specialist, you will play a critical frontline role in investigating and resolving complex cases. This is an opportunity to apply your analytical skills, problem-solving abilities, and attention to detail to make a meaningful impact on member experiences while navigating a dynamic and highly regulated environment.
Key Responsibilities
Manage and prioritize a daily caseload to ensure cases are resolved accurately, efficiently, and within required compliance timeframes
Investigate and analyze case details, identify root causes, and determine effective resolutions
Collaborate with cross-functional teams to drive timely and accurate case outcomes
Draft clear, professional, and comprehensive written responses addressing consumer concerns
Interpret and apply ACA, CMS, and State-Based Exchange regulations in all casework
Identify trends and recommend process improvements to enhance operational performance
Provide regular status updates on open cases and assigned work
Support team training and knowledge sharing
Ensure a positive member experience through accurate, timely, and compliant resolutions
Perform additional duties as assigned
Bachelor's degree preferred
2-3 years of experience in the healthcare industry
Skills & Experience
Working knowledge of healthcare operations such as billing, claims, enrollment, benefits, accounts receivable/payable.
Strong analytical, investigative, and problem-solving skills
Excellent written and verbal communication skills, with the ability to clearly explain complex information
Ability to interpret regulations and apply them in real-world scenarios
Highly organized, detail-oriented, and able to manage multiple priorities
Sound judgment and decision-making skills
Ability to thrive in a fast-paced, evolving environment
Proficiency in Microsoft Office (Excel, Access, Word, PowerPoint, Outlook)
Familiarity with ACA, CMS, and State-Based Exchange regulations is a plus
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.

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