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Issue Management Specialist Jobs (NOW HIRING)

Compana Pet Brands

Order Management Specialist

Dallas, TX · Hybrid

$19.25 - $25.75/hr

Job Openings >> Order Management Specialist Order Management Specialist Summary Title: Order ... Investigating and resolve order-related issues, delivery discrepancies, customer deductions ...

HR Elements

Order Management Specialist

Cincinnati, OH · On-site

$18.75 - $25/hr

Order Management Specialist Our client, a global manufacturer serving industrial and specialty ... Identify recurring issues and recommend process enhancements * Utilize Microsoft 365 tools and ...

HR Elements

Order Management Specialist

Cincinnati, OH · On-site

$18.75 - $25/hr

Order Management Specialist Our client, a global manufacturer serving industrial and specialty ... Identify recurring issues and recommend process enhancements * Utilize Microsoft 365 tools and ...

Compana Pet Brands

Order Management Specialist

Omaha, NE · On-site

$18.75 - $24.75/hr

Title: Order Management Specialist Location: Omaha, NE Hybrid: Tues-Thurs in office Compana Pet ... Investigating and resolve order-related issues, delivery discrepancies, customer deductions ...

Compana Pet Brands

Order Management Specialist

Dallas, TX · On-site

$19.25 - $25.75/hr

Title: Order Management Specialist Location: Dallas, TX Hybrid: Tues-Thurs in office Compana Pet ... Investigating and resolve order-related issues, delivery discrepancies, customer deductions ...

Sharp Services

Order Management Specialist

Allentown, PA · On-site

$19.25 - $25.75/hr

The Order Management Specialist I works closely with client contacts to establish and maintain ... This includes forecast and PO issuance, material lead-times, scheduling requirements / lead-times ...

Sharp Services

Order Management Specialist

Allentown, PA · On-site

$19.25 - $25.75/hr

The Order Management Specialist I works closely with client contacts to establish and maintain ... This includes forecast and PO issuance, material lead-times, scheduling requirements / lead-times ...

Sharp Services

Order Management Specialist

Allentown, PA · On-site

$19.25 - $25.75/hr

The Order Management Specialist I works closely with client contacts to establish and maintain ... This includes forecast and PO issuance, material lead-times, scheduling requirements / lead-times ...

Sharp Services

Order Management Specialist

Allentown, PA · On-site

$19.25 - $25.75/hr

The Order Management Specialist I works closely with client contacts to establish and maintain ... This includes forecast and PO issuance, material lead-times, scheduling requirements / lead-times ...

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Order Management Specialist

Dallas, TX • Hybrid

Compana Pet Brands
Manufacturing • 501 - 1,000 employees
Learn more about Compana Pet Brandsexternal

$19.25 - $25.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Key responsibilities

  • Manage the end-to-end customer order process, including receipt, entry, validation, and tracking using EDI and ERP systems.

  • Serve as the primary liaison between customers, co-packers, and internal teams to ensure timely and aligned communication.

  • Coordinate outbound logistics and truck scheduling to ensure timely, cost-effective delivery and resolve order-related issues.

Job description

Job Openings >> Order Management Specialist
Order Management Specialist
Summary
Title: Order Management Specialist ID: 1867 Location: Dallas, TX Department: S&OP and Customer Service 100009
More about this job >
Description
Title: Order Management Specialist
Location: Dallas, TX
Hybrid: Tues-Thurs in office 
Compana Pet Brands is a global leader in pet care and nutrition dedicated to enriching the lives of pets and their families today and for generations to come.
We are actively seeking a Order Management Specialist to join our growing organization and help us Nurture What You Love!
This role's primary responsibility will be will be to proactively manage communication, data integrity, and issue resolution between key customers, co-packers, and internal teams to support on-time, in-full delivery performance
As our Order Management Specialist, you'll make an impact by:
  • Managing the end-to-end customer order process, including receipt, entry, validation, and tracking-using Electronic Data Interchange (EDI) and ERP systems.
  • Serving as the primary liaison between customers, co-packers, and internal teams (Supply Chain, Sales, Finance) to ensure timely, professional, and aligned communication.
  • Coordinating outbound logistics and truck scheduling to ensure timely, cost-effective delivery while avoiding capacity issues.
  • Overseeing and reconciling purchase orders, goods receipts, and co-packer inventories to ensure accurate inventory positions and financial reporting.
  • Ensuring pricing compliance, product availability, and adherence to contracts and commercial agreements with co-packers.
  • Investigating and resolve order-related issues, delivery discrepancies, customer deductions, chargebacks, and compliance fines according to company policy.
What you need to succeed:
  • High School Diploma or equivalent. Bachelor's degree preferred.
  • 1-3 years of experience in customer service, order management, or related field.
  • Proficiency in Excel, with the ability to analyze data, develop insights, and support reporting needs.
    Strong written and verbal communication skills; capable of influencing and collaborating across function
  • Effectively communicate in English, in both verbal and written forms
What we have for you:
  • A growing team making a difference in the lives of pets and pet families.
  • Great work/life balance with PTO, paid holidays and more!
  • Medical, dental, vision and an employee assistance program to support your well-being.
  • 401k with company match.
  • Casual work environment with a focus on teamwork.
  • Paid parental leave.
  • Opportunity to enroll in voluntary pet insurance and access to free 24/7 veterinary tele help line.
To learn more about us:
https://companapetbrands.com/careers
Disclaimer:
This description is representative only and is not exhaustive of the tasks this position may be required to perform.
 #LI-Hybrid
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