Iss Operation Manager Jobs (NOW HIRING)

ISS STOXX is seeking a Vote Execution Analyst to join our team in Norman, Oklahoma. Vote Execution analysts monitor the proxy voting flow of our clients to ensure that their votes are submitted downstream accurately and efficiently. Analysts work with internal teams and external proxy ballot distributors in order to achieve this mission. Vote Execution analysts serve as escalation points for clients for any proxy voting-related issues that arise and also monitor internal voting applications to ensure that all systems are functioning correctly. Analysts monitor a number of daily and monthly reports in order to identify and resolve potential issues and continually work to create new or improve existing processes. Analysts also work with internal and external groups to improve application functionality, operational efficiency, and communication between all involved parties with regards to the proxy voting process.
Responsibilities:

• Link proxy ballot provider data to ISS proxy voting data.
• Manage and improve processes that maintain and manage mission critical data for the proxy voting and proxy distribution services.
• Serve as a subject matter expert with regards to the process flow of proxies and any ballot provider-specific issues.
• Work with internal ISS teams, custodian banks, and ballot providers to answer questions and ensure successful issue resolution regarding the proxy flow and vote instruction process.
• Develop strong relationships with both internal teams and external constituents.
• Review production and timeliness reports and work to implement continuous process improvement and internal controls on mission critical data.
• Establish and monitor key performance indicators that are critical to achieving team goals and performance objectives.
• Maintain data to ensure quality of mission critical information using both proprietary applications and commonly used business software applications.
• Work with account managers and client implementation to ensure that required client data is received in a timely and high quality manner.
• Ensure comprehensive audit trails are in place for data that is received from or sent to production systems.
• Establish and monitor quality control metrics to identify potential data issues and taking ownership of resolution for all issues that are identified.
• Support development of training documentation, standard procedures and systems to support growing team

Performance Measurements:

• Achieve target turnaround times
• Maintain SalesForce.com case action targets
• Meet or exceed expectations on Key Performance Indicators and Core Responsibilities
• Maintain accuracy targets
• Demonstrate a deep understanding of the various data flows related to the proxy voting service.

Requirements:

• Bachelor's degree
• Excellent analytical and problem-solving skills with strong attention to detail
• Excellent oral and written communication skills
• Excellent organizational, time management, and administrative skills
• Strong computer skills with office applications
• Team player and an excellent relationship builder
• Demonstrated Project Management skills - defining of scope, resources and timelines, and managing to deliverables
• Absolute personal and business integrity

#LI-JB1 #Analyst #Entrylevel
What You Can Expect from Us
Our people are the moving force behind our work. We are committed to building a culture that values diverse skills, perspectives, and experiences. If you have the skills, passion, and drive to help us bring clarity and transparency to capital markets, we want to work with you.
Together, we can grow your career in an environment that fuels creativity, drives innovation, and has real impact.
About ISS STOXX
ISS STOXX delivers world-class research, data, and technology solutions that empower capital market participants to pursue their visions with confidence. Our expertise spans indices, corporate governance, sustainability, cyber risk, and fund intelligence, giving clients the tools they need to uncover opportunities, manage risks, and navigate evolving regulations. We are made up of 4,000 professionals operating across 20 countries and serving approximately 5,000 clients, including many of the world's leading institutional investors. Our scale and reach give us deep market knowledge, while our innovative methodologies allow us to offer our clients tailored insights that drive impact and success.
ISS STOXX Governance delivers comprehensive corporate governance research, analytics, and investor voting solutions supported by a global, high-quality data set spanning diverse markets and topics. Our offerings equip investors with the depth and scale needed to meet evolving stewardship priorities. We provide flexible voting policy options, including fully customizable reports, backed by experienced research teams located worldwide, ensuring clients benefit from both global insight and local market expertise.
Visit our website: https://www.iss-stoxx.com/
View additional open roles: https://www.iss-stoxx.com/about/careers/
We are proud to offer the following featured benefits

• Medical, Dental, and Vision coverage
• 401(k) with a company match up to 9%, including a Safe Harbor contribution
• Flexible Spending Account (FSA) and commuter benefit programs
• Generous paid time off
• Volunteer Day
• Paid parental leave
• Hybrid working options

ISS STOXX is an equal employment opportunity employer and does not discriminate against any employee or applicant because of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as "protected status"). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements. For more information, please view https://www.dol.gov/agencies/ofccp/posters.
We are committed to ensuring equal opportunity in employment for qualified person with disabilities, fully in compliance with the Americans with Disabilities Act (ADA) in the US along with other applicable jurisdictions in which we operate. We prohibit discrimination against applicants and employees on the basis of disability as it pertains to the job application, hiring process, and other terms and conditions of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact ISS_Careers_Accommodations@iss-stoxx.com. This email is created exclusively to assist disabled job seekers where disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages sent for other purposes, such as following up on an application or other technical issues not related to a disability, will not receive a response.