Company Description
Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Position Overview
Zayo isseekinga highly skilled IPTAC Engineering Technician to serve as the highest level of technical escalation within the Network Control Center (NCC). This senior technical role requires deepexpertiseacross Layer 1, Layer 2, and Layer 3 carrier networking technologies and the ability to resolve complex IP and Ethernet service issues delivered over Zayo's fiber network.
The IPTAC Engineering Technician will lead major incident troubleshooting, engage directly with vendor TAC teams andhigh levelcustomer contacts, support NCC technicians, and contribute to network documentation, performance management, and technology improvements.
Note: This role primarily works themid to eveningswing shift (10x4 swing shift and 12pm-12am hours) andparticipatesin weekend on-call rotations approximately once every two months.
Key Responsibilities
Technical Escalation
Troubleshoot complex IP and Ethernet network issues across STP, REP, VLANs, ERP (G.8031/2), MPLS L2/L3, DIA, VPLS, IPVPN, ISIS, BGP, OSPF, and DDoS-related services.
Collaborate directly with vendor technical support teams (Cisco, Juniper, Nokia/ALU, Ciena/Cyan,Accedian, Arbor).
Network Fault Management
Troubleshoot fiber/L1 issues, including wavelength performance, optical power levels, and OTDR testing.
Project Management
Manage and complete special projects such as network audits, configuration updates, software upgrades, and tool development.
Technical Training & Knowledge Sharing
Network Documentation
Network Performance Management
Maintain and enhance network monitoring systems used for alarming, graphing, logging, and configuration backup.
Vendor Management
Additional Duties
Qualifications
Strong knowledge of Layer 2 and Layer 3 carrier networking technologies, including:
STP, REP, VLANs, ERP (G.8031/2), MPLS L2/L3, DIA, VPLS, IPVPN, ISIS, BGP, OSPF, DDoS mitigation.
Practical experience with fiber diagnostics, including wavelengths, optical levels, and OTDR testing.
Bachelor's Degree in Engineering, IT, Telecommunications, or related discipline; equivalent experience acceptable.
Preferred professional certifications: Cisco, Juniper, Nokia, Ciena,Accedian.
Estimated base pay range for this role is $26.92 - $41.39 USD / hour
*Shift Differential Pay Available:Eligible non-exempt, U.S.-basedroles receiveadditionalpay for evening and overnight hours, based on role and shift assignment,in accordance withcompany policy.
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The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.
Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Benefits, Rewards & Wellness
Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Generous paid time off policy including paid parental leave
Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.