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Iot Technical Support Engineer Jobs (NOW HIRING)

NICE

Technical Support Engineer

OR · On-site +1

Technical Support Engineer - Recording Solutions - Broward County, Florida Position Description: We are looking for a Technical Support Engineer for our Recording Solutions. Candidates will work ...

Verkada

Technical Support Engineer

San Mateo, CA · On-site

As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve ...

MediData

Technical Support Engineer

Woodbridge, NJ · On-site

$79K - $106K/yr

About the Team The Technical Support Engineer is a technical expert who acts as the primary contact between different support teams and core engineering teams. They handle work requests (internally ...

Medidata Solutions

Technical Support Engineer

Iselin, NJ · On-site

$79K - $106K/yr

The Technical Support Engineer is a technical expert who acts as the primary contact between different support teams and core engineering teams. They handle work requests (which can be internally or ...

Collectors Holdings, Inc.

Technical Support Engineer**to join the IT Service Desk team for a new function. You will be responsible for providing advanced-level technical oversight for complex platform challenges. In this ...

ThinkingAI

Technical Support Engineer

Sunnyvale, CA · On-site

$100K - $140K/yr

About the Role We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong ...

Bostondynamics

Technical Support Engineers take ownership for resolving technical customer issues in a reasonable time, act as the representative of Boston Dynamics technical expertise in voice, tone, and knowledge ...

ThinkingAI

Technical Support Engineer

Sunnyvale, CA · On-site

$100K - $140K/yr

About the Role We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong ...

TensorWave Inc.

About the Role We are building our level 2 technical support team from the ground up, and we are looking for a Technical Support Engineer to join it. Our customers are not filing tickets about ...

AI Chopping Block

About the Role We are building our level 2 technical support team from the ground up, and we are looking for a Technical Support Engineer to join it. Our customers are not filing tickets about ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for ...

Trellix

Technical Support Engineer

Plano, TX · On-site

$70K - $80K/yr

Technical Support Engineer About Trellix Trellix is a global company redefining the future of cybersecurity. The company's comprehensive, open, and native cybersecurity platform helps organizations ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for ...

TensorWave

Technical Support Engineer

Las Vegas, NV · On-site

About the Role We are building our level 2 technical support team from the ground up, and we are looking for a Technical Support Engineer to join it. Our customers are not filing tickets about ...

Jobgether

Our partner is looking for a Technical Support Engineer based in Netherlands. This role offers an opportunity to support cutting-edge generative AI technology used by developers and businesses ...

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All JobsIot Technical Support Engineer Jobs

Iot Technical Support Engineer information

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How much do iot technical support engineer jobs pay per year?

As of Sep 9, 2026, the average yearly pay for iot technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are popular job titles related to Iot Technical Support Engineer jobs?

For Iot Technical Support Engineer jobs, the most frequently searched job titles are:

Infographic showing various Iot Technical Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer

OR • On-site, Remote

NICE
See more jobs at NICEexternal

Full-time

Re-posted 14 days ago

Job description

Technical Support Engineer - Recording Solutions - Broward County, Florida

Position Description: We are looking for a Technical Support Engineer for our Recording Solutions. Candidates will work supporting large complex Public Safety software clients; have server, network background and excellent problem-solving skills. 

As part of NiCE's Priority Support team for Public Safety you will be working Monday through Friday in Broward County, Florida. Weekly on call shifts will be limited to approximately every 2 weeks per month.

Responsibilities: 

  • Interfacing with large priority customer accounts  
  • Work with various NiCE departments (Support and R&D) and customers around the globe for end-to-end resolution of issues  
  • Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates  
  • Conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations  
  • Availability during off-hours as per shift rotations as required (nights and weekends) to address critical issues / situations  
  • Participate in knowledge transfer activities as required  
  • Work in accordance with NiCE support process, procedures, contractual SLA's  
  • Document all interactions related to services requests (SRs) in NICE Support System in accordance with SLA  
  • Some travel maybe expected to customer sites when required to resolve product issues  

Qualifications / Education: 

  • Bachelor's degree in computer science / Software Engineering (or similar)  
  • Experience as IT (Network and system) that worked on Server issues mainly  
  • Network troubleshooting skills (working with different tools)  
  • Supporting VOIP telephony systems such as Avaya or Cisco  
  • Experience in customer support serving global customers.  
  • 1-3 years' experience  

Personal attributes 

  • Excellent English verbal and writing communication skills  
  • Team player - ability to work well in a close team environment  
  • Fast learner with ability to educate her/himself on relevant technologies  
  • Ability to multitask and prioritize work  
  • Ability to remain focused and calm under pressure  

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