Investment Operations Associate Jobs in Pittsfield, MA

About this role

Team Overview

BlackRock SMA Solutions helps clients customize portfolios for unique tax, values-alignment, or investment exposures across direct indexing, fixed income, active equity, and multi-asset. We deliver world-class service to all of our clients, from wealth advisors to family offices to endowments and foundations.

About the Role

We are seeking aProduct Managerto support the design and delivery of cross-functional product, platform, and operating-model initiatives critical to the continued growth and operational efficiency of BlackRock's Separately Managed Accounts (SMA) business. The role partners with Portfolio Management, Trading, Operations, and Engineering to deliver scalable systems and workflows that improve efficiency, reduce operational risk, and support business growth.

This role is well suited to someone who combines technical fluency with strong business judgment, structured problem solving, and disciplined execution. The successful candidate will be intellectually curious, highly organized, comfortable working through ambiguity, and motivated to improve complex investment and operational workflows. They will partner closely with portfolio managers, traders, operations, engineers, and other product teams to understand business needs, translate them into actionable requirements, and move defined initiatives from discovery through implementation and post-launch stabilization. They will help teams maintain alignment, will surface risks and dependencies early, and ensure that designed solutions deliver real improvements to stakeholders while minimizing operational risk.

Key Responsibilities

Product Analysis and Delivery

• Develop deep end-to-end expertise in portfolio management, trading, client onboarding, account servicing, and investment operations workflows across SMA Solutions.
• Gather, analyze, and prioritize requirements, balancing business value, risk, resources, and delivery constraints.
• Use data and business context to recommend practical, scalable solutions.
• Partner with engineers, testers, users, and third-party providers throughout the product development lifecycle.
• Support testing, release readiness, user adoption, and continuous product improvement.

• Own defined product and technical workstreams from discovery through design, development, testing, launch, and post-launch stabilization.

Stakeholder and Execution Management

• Manage and coordinate interactions between business users, Product Management, Engineering, and external providers.
• Track deliverables, dependencies, and project risks, escalating issues promptly and transparently.
• Prepare clear recommendations and decision materials that enable senior product and business leaders to resolve complex design or prioritization questions.
• Manage workstream plans, dependencies, risks, assumptions, decisions, constraints, and open questions across multiple stakeholder teams.
• Use automation and AI-assisted tools appropriately to improve analysis, requirements development, documentation, reporting, and knowledge management.
• Build trusted working relationships across teams and promote a collaborative, accountable, and solutions-oriented culture.

Production and Process Improvement

• Investigate and triage time-sensitive issues in a live trading environment.
• Identify root causes and opportunities to improve system reliability and operational efficiency.
• Maintain accurate, organized product and process documentation.

Qualifications

• Bachelor's degree required.
• Typically 5 years of relevant experiencein product management, business analysis, financial technology, or a related discipline.
• Experience translating complex business or operational needs into structured requirements and executable technology deliverables.
• Demonstrated ability to analyze end-to-end workflows, identify gaps and dependencies, and contribute to practical future-state solutions.
• Working knowledge of the software development lifecycle, agile delivery practices, testing, release readiness, and post-launch support.
• Experience coordinating cross-functional initiatives involving multiple stakeholders, systems, dependencies, or workstreams.
• Strong analytical and problem-solving skills, including the ability to organize ambiguous information, evaluate trade-offs, and formulate clear recommendations.
• Strong written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical stakeholders.
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities while maintaining follow-through.
• Proficiency with product-management and delivery tools such as Azure DevOps, Jira, Confluence, Airtable, or comparable platforms.
• Interest in using automation and AI-enabled tools to improve product-management and delivery processes.

Preferred Qualifications

• Experience with order-management, trading, portfolio-management, or investment-operations systems.

• Familiarity with separately managed accounts, portfolio management, trading, direct indexing, or tax-aware investing.
• Experience supporting geographically distributed teams or initiatives spanning multiple asset classes and business functions.
• Experience working with databases and writing SQL queries.
• Experience supporting production systems in a time-sensitive environment.

For San Francisco, CA and NY7 - 50 Hudson Yards, New York Only the salary range for this position is USD$132,500.00 - USD$162,500.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance. For AT8 - 725 Ponce de Leon Ave NE, Atlanta Only the salary range for this position is USD$112,000.00 - USD$140,000.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.

Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

Guidance on AI use for candidates

At BlackRock, AI has long been part of how we work - enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we've provided guidanceon when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

To learn more about BlackRock, please visit Careers.BlackRock.com. We also encourage you to get to know us on LinkedIn, Instagram, YouTube, X, and TikTok.

BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.View theEEOC's Know Your Rights poster and its supplementand thepay transparency statement.

BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.Assistance@blackrock.com. All requests are treated in line with ourprivacy policy.

We recruit, hire, train, promote, pay, and administer all personnel actions without regard to race, color, religion, sex (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including assumptions about a person's appearance or behavior, gender roles, gender expression, or gender identity), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law. We interpret these protected statuses broadly to include both the actual status and also any perceptions and assumptions made regarding these statuses.BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.