Investment Operations Assistant Jobs in Florida (NOW HIRING)

Job Description: While this position is WORK FROM HOME, we are only registered and can proceed with qualified candidates who reside and will work in one of the following US states: AL, AZ, FL, GA, MI, MS, NE, NC, OH, OK, TN, TX. No exceptions. No relocation assistance is available. Must be eligible to work in the US without employment sponsorship. Job Description Department Trade Operations FLSA Status Exempt Job Status Full-Time Reports To Director, Trade Operations Positions Supervised None Work Schedule Monday - Friday with flexible working hours between 7:00 a.m. - 6:30 p.m.; occasional nightly work between 7:00 p.m. - 10:00 p.m. as needed Position Summary The Sr Analyst - Custody & Investment Operations supports the administration, maintenance, and servicing of retirement plan investment accounts across multiple custodial platforms. This position assists with transfers in-kind, Self-Directed Brokerage Account (SDBA) operations, Collective Investment Trust (CIT) participation agreements, Stable Value fund participation agreements, account opening and account maintenance activities, and custodial asset movement. The role works with custodians, fund companies, Stable Value providers, advisors, internal operational teams, and compliance partners to help ensure accurate account establishment, asset transfers, investment product onboarding, and ongoing custodial administration. The position also supports trade operations activities, reconciliation processes, documentation, and operational improvement initiatives. The role works closely with other members of the Trade Operations Department as many of the essential functions are shared across the department and not owned holistically by one team member. Essential Functions Custodial Account Administration • Complete new account applications and account establishment requests with custodians. • Maintain retirement plan, omnibus, trust, CIT, Stable Value, and brokerage account records across multiple custodial platforms. • Process account maintenance requests, including trustee changes, authorized signer changes, address updates, banking updates, plan mergers and acquisitions, and corporate actions. • Act as a point of contact for custodians regarding routine account administration questions and documentation needs. • Track and maintain custodial account documentation, open items, and required follow-ups. • Research and help resolve custodian account discrepancies. Transfers In-Kind & Asset Movement • Coordinate transfers in-kind involving mutual funds, Collective Investment Trusts, Stable Value funds, and Self-Directed Brokerage Accounts. • Work with custodians, fund companies, and investment providers to support timely and accurate transfer processing. • Review transfer eligibility and operational requirements for incoming and outgoing asset transfers. • Monitor transfer activity through completion and help resolve exceptions. • Reconcile transferred assets and positions following completion of transfers. • Research valuation, position, or settlement discrepancies and escalate complex items as needed. • Maintain transfer tracking and reporting tools. Self-Directed Brokerage Account Administration • Support day-to-day servicing and administration of SDBA programs. • Complete SDBA account setup and maintenance activities. • Reconcile money movement between core recordkeeping accounts and brokerage accounts. • Assist with incoming and outgoing brokerage asset transfers. • Monitor participant SDBA activity for operational exceptions. • Research and help resolve cash balance discrepancies. • Assist advisors and participants with operational questions related to SDBAs. • Coordinate with custodians to support accurate reporting and daily balance feeds. CIT & Stable Value Fund Administration • Support the completion and maintenance of Collective Investment Trust participation agreements. • Assist with completion and maintenance of Stable Value fund participation agreements. • Coordinate legal, compliance, and operational review steps for participation agreements. • Track agreement execution, renewals, amendments, and required documentation. • Maintain investment onboarding records and supporting files. • Support operational implementation of newly approved CIT and Stable Value investments. • Act as a liaison between fund companies, trustees, custodians, advisors, and internal stakeholders for routine implementation items. • Monitor documented investment restrictions, eligibility requirements, and operational changes impacting CIT or Stable Value offerings. Trade Operations Support • Assist with trade settlement and cash reconciliations. • Analyze and help resolve SDBA money movement discrepancies. • Support pre-trade and post-trade reconciliation activities. • Help resolve rejected trades and settlement exceptions. • Research funding discrepancies within custodial accounts. • Assist with nightly trade processing and operational support as needed. • Support fund position reconciliation activities. • Assist with special projects, conversions, and investment changes. Process Improvement & Documentation • Identify opportunities to improve operational efficiency, accuracy, and controls within assigned processes. • Develop and maintain departmental procedures, checklists, and workflows. • Participate in system enhancement and automation initiatives. • Develop expertise in custody, account administration, SDBAs, transfers in-kind, CITs, and Stable Value funds. • Assist in training team members on established processes as needed. Custodian Implementations & Operational Integration • Support the implementation of new custodial relationships, platforms, and investment servicing solutions. • Partner with Information Technology, Implementation, Operations, Compliance, and external consulting teams to document operational requirements and implementation deliverables. • Support development and documentation of operational workflows related to account administration, trading, cash movement, reconciliation, investment onboarding, and reporting processes. • Document business requirements, operational procedures, data flows, and exception-management processes associated with custodian implementations. • Coordinate or participate in testing activities, including user acceptance testing (UAT), file validation, transaction processing, reconciliation testing, and operational readiness reviews. • Work with custodians, implementation consultants, vendors, and internal stakeholders to help resolve implementation issues and operational gaps. • Assist with conversion planning, transition activities, cutover tasks, and post-implementation support. • Identify practical automation opportunities and process improvements to enhance scalability, efficiency, and operational controls within new custodial environments. • Participate in custodian conversions, platform migrations, and strategic initiatives. Required Knowledge, Skills & Abilities Technical Knowledge • Working knowledge of retirement plan operations, recordkeeping platforms and investment administration • Strong understanding of mutual fund processing, investment operations, custodial accounts, and retirement plan investment structures. • Working knowledge of trust and custodial account documentation, participation agreements, and investment onboarding processes. • Understanding of securities settlement, trading operations, reconciliation processes, and cash movement activities. • Working knowledge of retirement plan and custodial platform implementations, conversions, and operational integrations. • Familiarity with workflow documentation, business requirements, data flows, operational controls, and testing methodologies. • Experience supporting system testing, user acceptance testing (UAT), and operational readiness activities. • General understanding of securities settlement and reconciliation processes. Skills & Abilities • Strong analytical, problem solving, and problem-solving skills. • Ability to analyze operational processes, identify root causes of issues, and recommend practical solutions. • Ability to document business requirements, workflows, procedures, and process improvements. • Ability to evaluate process efficiency and recommend improvements. • Ability to interpret operational data and identify trends, risks, and control opportunities. • Ability to manage multiple priorities while maintaining accuracy and attention to detail.. • Strong verbal and written communication skills. • Ability to work independently while collaborating with internal and external partners. • advanced Microsoft Excel skills required including data analysis, reporting, and reconciliation support. Experience • 5+ years of retirement plan, trust, custodian, brokerage, investment operations, or recordkeeping experience • Experience supporting investment operations, asset transfers, custodial account administration, or retirement plan investment processing • Experience to transfers in-kind involving mutual funds, Collective Investment Trusts, Stable Value funds, or Self-Directed Brokerage Accounts. • Experience to SDBA program servicing or brokerage account operations • Experience completing custodial account openings and account maintenance activities • Experience working with custodians, broker-dealers, trust companies, or investment providers • Experience supporting assets held at Charles Schwab, Fidelity, Mid Atlantic Trust Company, Matrix/Broadridge, or similar retirement plan custodians • Exposure to CITs and Stable Value funds, including participation agreements and onboarding processes,. • Experience supporting retirement plan conversions, asset transitions, or custody changes. • Experience participating in operational projects, process improvement initiatives, testing activities, or system implementations preferred. Education • Bachelor's degree in Finance, Accounting, Business Administration, Economics, or related field or • Equivalent combination of education and relevant experience will be considered. Preferred Experience & Technologies • Charles Schwab Advisor Center and Schwab Retirement Technologies • Retirement plan conversion experience • Custodial transition experience • Investment onboarding experience • CIT participation agreement administration Stable Value participation agreement administration • Confluence • Custodian relationship support and escalation tracking • Transfers in-kind and asset transition support • MS Excel and MS Access Working Environment • Extended sitting and computer work. • Remote work within one of the eligible states listed above. • Core working hours between 9:00 a.m. and 3:00 p.m. ET, with flexibility around those hours. • Occasional evening support may be required for trade processing, conversions, custodian activity, or urgent operational events. • Home office requirements: o For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual workspace. o Additionally, there is an internet work speed requirement of 100 MBps or better. If you are unsure of your internet speed, please check with your service provider. Please ensure that you are able to meet these expectations after applying as adequate home work environment and the required internet connection is a non-negotiable requirement of remote employment. Success Metrics • Timely completion of account openings and account maintenance requests. • Accurate support of transfers in-kind with minimal exceptions. • Successful support of CIT and Stable Value investment onboarding and maintenance. • Reduction in transfer-related reconciliation items. • Timely follow-up with custodians and internal partners on open operational items. • Current procedural documentation and effective operational controls. The Power of WE WE serve the individual saver and investor, know that their savings represents not only money, but the time it took to earn that money, which is forever gone. WE will prudently, cost-effectively and efficiently safeguard and invest that money for a better future for all we serve. WE are guided by core principles of honesty, accountability, and transparency. Consequently, we are always looking to do the right thing. WE will treat every customer and colleague with respect and dignity. WE will exhibit humility both as individuals and as a corporate entity. What’s in it for you Package This role will have a base salary range of $80,000-95,000 Please know, this is the base range only and does not consider other components that make up the total rewards package for this role. This position is also eligible for an annual performance bonus. Other perks in the total rewards package are: • Flexible work environment • Participation in Personal Annual Performance Bonus incentive program • Medical, Dental, Vision, and Life Insurance • 75% employer coverage of Medical Premiums • Retirement Savings – 401(k) plan with generous company match, vested after 2 years • Tuition Reimbursement up to $5,250/year • Generous Paid Time Off upon hire – plus quarterly Work/Life Balance days and paid holidays • Paid Parental Leave • Voluntary Pet Insurance, Lifelock and More! • 24/7 no-cost Employee Assistance Program (EAP) Slavic401k is an Equal Opportunity Employer Slavic 401k is an equal opportunity employer with a commitment of inclusion for all qualified candidates. Slavic401k strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.