Investment Client Service Operations Associate Jobs

Zurich Group Investment Management, Inc. (ZGIM), a part of Zurich North America, is seeking an Investment Operations Associate to join the Investment Administration and Accounting (IAA) team. The candidate selected will be located at our Parsippany, NJ office.

At Investment Administration & Accounting (IAA), expertise and quality are the foundations of everything we do. As the investment landscape grows more complex and technology rapidly evolves, we rely on deep technical competence, strong analytical capability, and a commitment to excellence to deliver high-quality outcomes for the business. Our thorough understanding of investment processes, financial instruments, and regulatory frameworks enables us to adapt quickly, uphold rigorous standards, and provide timely, meaningful support to our partners and stakeholders. Quality outcomes for the business. Our thorough understanding of investment processes, financial instruments, and regulatory frameworks enables us to adapt quickly, uphold rigorous standards, and provide timely, meaningful support to our partners and stakeholders

IAA is a global function within Zurich Investment Management, responsible for ensuring the accuracy, transparency, and governance of investment accounting, valuation, and reporting activities across the organization. We safeguard the integrity of investment data, ensure compliance with regulatory and audit requirements, and deliver insights that shape strategic portfolio and business decisions. Through this critical work, our team plays a central role in strengthening the reliability and credibility of investment information enterprise wide.

We are continuously enhancing and standardizing our processes across regions, leveraging technology, automation, and cross-team collaboration to drive efficiency and build operational resilience. As a trusted partner to Investment Management, Finance, and Operations, we are committed to delivering reliable, transparent, and high-quality investment information that supports effective decision making across the company.

Responsibilities

• Processing, posting, and clearing of transactions related to private debt instruments and alternative investment products
• Processing income payments, capital calls, distributions, and lifecycle events for private market assets
• Ensuring accurate and timely month-end closing activities for private debt instruments and alternative investments products
• Performing monthly reconciliations of private asset holdings, alternative investments products and related cash accounts
• Generate insights and recommendations by addressing specific technical queries from clients and delivering appropriate solutions.
• Supporting internal initiatives, system enhancements, and client-specific requirements.
• Collaborating with investment teams, custodians, and third-party administrators to resolve complex operational issues.
• Using digital tools effectively to organize, track, and complete work, while supporting automation and digitalization initiatives related to private and illiquid assets
• Validating and continuously improving controls and quality checks as part of the closing process and internal frameworks

Basic Qualifications

• Bachelor’s Degree with 2 or more years’ experience in Business Administration, Finance or Accounting OR
• High School Diploma (or equivalent) and 4 or more years of experience in Investment operations AND
• Demonstrated knowledge and practical experience working with private debt asset classes and alternative investments products

Preferred Qualifications

• Familiarity with investment instruments such as bonds, equities, private debt asset classes and alternative investments products
• Experience with FSCM, FAM, or TRM modules in SAP Treasury; financial technical skills are an asset.
• A proactive, solutions focused mindset to support reporting and operational activities.
• Willingness to learn new tools, processes, and evolving Operational requirements.
• Strong motivation to stay current with emerging technologies, including the practical application of AI features, to drive innovation and continuous improvement.
• Ability to work independently while managing day-to-day priorities in a fast-paced environment.
• Great written and verbal communication skills, with the ability to convey complex information clearly and effectively.
• Strong problem solving and decision-making skills, with the ability to resolve operational issues and elevate more complex matters appropriately.
• Strong analytical skills with high attention to detail.
• Ability to enhance and standardize processes across regions, leveraging technology, automation, and cross team collaboration to drive efficiency

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us.

The pay range shown is a national average and may vary by location. The proposed salary rangefor this position is $82,375 - $134,875, with short-term incentive bonus eligibility set at 10%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here .]

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

Location(s): AM - Parsippany
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered:No