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Investigative Case Manager Jobs in Utah (NOW HIRING)

Roosevelt City, Utah

Police Officer II

Roosevelt, UT · On-site

$24.04 - $28.02/hr

Manages investigative case load of major felony crimes; handles rape and homicide cases; works closely with supervisor(s) in solving difficult cases; follows-up and insures completion of all cases ...

Roosevelt City, Utah

Police Officer II

Roosevelt, UT · On-site

$24.04 - $28.02/hr

Manages investigative case load of major felony crimes; handles rape and homicide cases; works closely with supervisor(s) in solving difficult cases; follows-up and insures completion of all cases ...

Roosevelt City, Utah

Police Officer II

Roosevelt, UT

Manages investigative case load of major felony crimes; handles rape and homicide cases; works closely with supervisor(s) in solving difficult cases; follows-up and insures completion of all cases ...

NRG Energy

Sr. Manager, Employee Relations

Lehi, UT · On-site

The Senior Manager, Employee Relations leads the centralized Employee Relations function and is ... Case aging * Investigation outcomes * Allegation categories * Escalation trends * Business unit ...

nrg Energy

Sr. Manager, Employee Relations

Lehi, UT · On-site

$120 - $180/hr

Career Opportunities: Sr. Manager, Employee Relations (45432) Welcome to the intersection of energy ... Case aging * Investigation outcomes * Allegation categories * Escalation trends * Business unit ...

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Investigative Case Manager information

What does an investigative case manager do?

An Investigative Case Manager is responsible for overseeing and coordinating investigations, often within legal, insurance, or social service fields. They gather and analyze information, manage case files, and ensure that investigative processes follow organizational policies and regulations. Additionally, they may liaise with clients, law enforcement, or other agencies to facilitate case resolution. Their work is crucial in ensuring thorough, timely, and ethical investigations.

What are the key skills and qualifications needed to thrive as an investigative case manager?

To thrive as an Investigative Case Manager, you need a solid background in case management, critical thinking, and investigative techniques, often supported by a degree in criminal justice, social work, or a related field. Familiarity with case management software, legal documentation systems, and sometimes certifications like Certified Case Manager (CCM) are typically required. Strong communication, attention to detail, and the ability to manage sensitive information with discretion are essential soft skills. These competencies ensure thorough, ethical investigations and effective coordination of resources to resolve cases efficiently.

How does an investigative case manager typically collaborate with other departments during an active investigation?

As an Investigative Case Manager, you will work closely with various departments such as legal, compliance, and human resources to gather relevant information and coordinate investigative efforts. Collaboration often involves regular meetings to discuss case findings, share updates, and ensure that all necessary protocols are followed. You may also liaise with external parties, like law enforcement or regulatory bodies, depending on the nature of the case. Effective communication and organizational skills are essential to ensure seamless information flow and timely resolution of investigations.

What is the difference between Investigative Case Manager vs Social Worker?

AspectInvestigative Case ManagerSocial Worker
CredentialsRelevant certifications, sometimes state licensureLicensed Clinical Social Worker (LCSW) or Licensed Master Social Worker (LMSW)
Work EnvironmentInsurance companies, legal settings, healthcareHospitals, community agencies, schools
Employer & IndustryInsurance firms, legal, healthcarePublic and private social service agencies
Common Search/ComparisonInvestigative Case Manager vs Social Worker

Investigative Case Managers focus on assessing and investigating cases, often within insurance or legal contexts, requiring specific certifications. Social Workers provide broader support in healthcare and community settings, with licensure as a key credential. While both roles involve case management, their work environments and employer types differ, making them distinct but related careers.

What is investigative case management?

Investigative case management is a role where professionals coordinate and conduct investigations related to client cases, often in social services, healthcare, or legal settings. It involves gathering information, assessing needs, and collaborating with other agencies to develop appropriate plans and solutions, often requiring strong communication and organizational skills.

What are popular job titles related to Investigative Case Manager jobs in Utah?

For Investigative Case Manager jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Investigative Case Manager jobs in Utah look for?

The top searched job categories for Investigative Case Manager jobs in Utah are:

Investigative Case Manager jobs near you
Infographic showing various Investigative Case Manager job openings in Utah as of July 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

Cyber Case Manager - Assistant Vice President

iCapital

Salt Lake City, UT • On-site

$100K - $130K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

About the Role
iCapital is seeking a Cyber Case Manager to join the Global Information Security team within Cyber Security Operations. As the Security Operations Center (SOC) continues to grow, dedicated ownership of the case lifecycle has become essential to ensuring incidents and investigations are consistently tracked and driven to closure. The Cyber Case Manager serves as the single point of accountability for that lifecycle - from intake through resolution - ensuring every case is owned, prioritized, progressing, and documented. This individual-contributor will report to the Security Operations leader.
Responsibilities
  • Own the end-to-end lifecycle of security cases including intake, ownership assignment, progress tracking, and driving cases to resolution and closure.
  • Serve as the single point of accountability for case status across the SOC, maintaining an accurate, prioritized, real-time view of all open incidents and investigations.
  • Exercise authority to assign, reprioritize, and escalate cases across SOC Analysts, Threat Detection Engineering, and Incident Response to keep work moving and eliminate stalled cases.
  • Enforce case-handling SLAs and quality standards; proactively identify aging, blocked, or at-risk cases and escalate to the Security Operations Leader.
  • Coordinate cross-functional workstreams spanning incident response, DFIR, insider-threat cases, vulnerability-remediation tracking, audit and GRC findings, and eDiscovery and legal-hold requests.
  • Manage case documentation and evidence integrity - ensuring timelines, actions, decisions, and artifacts are captured consistently and remain audit-ready.
  • Integrate case workflows with SIEM/SOAR so alerts, enrichment, and automated actions flow into and out of the case record without manual re-keying.
  • Produce case metrics and leadership reporting, including MTTD, MTTR, backlog, aging, closure rates, and SLA adherence for SOC leadership and stakeholders.
  • Build and continuously improve case-management processes, intake criteria, and runbooks to increase throughput and reduce manager overhead.
  • Facilitate case reviews, shift and regional handoffs, and post-incident lessons-learned, ensuring action items are tracked to completion.
  • Leverage the SOC's SIEM and SOAR platforms, with Jira and Confluence as the system of record.
  • Collaborate with Legal, Compliance, Human Resources, SOC Analysts, Security Engineering, Cloud Security, Incident Response, and business stakeholders to support sensitive investigations, maintain confidentiality and chain of custody, and strengthen iCapital's overall cyber resiliency.
  • Participate in incident-driven after-hours coordination as needed to keep high-priority cases moving.

Qualifications
  • 3-6 years of experience in cyber security operations, incident response, or security case and program management
  • Bachelor's degree in information security, computer science, or information technology is preferred
  • Experience in a regulated industry; financial services or fintech is preferred
  • Hands-on experience managing incident or case queues in a SOC or incident response environment
  • Working knowledge of SIEM and SOAR platforms and how alerts and cases flow through them
  • Proficiency with Jira and Confluence for workflow management, tracking, and documentation
  • Strong understanding of the incident response lifecycle and frameworks such as NIST and MITRE ATT&CK
  • Demonstrated ability to coordinate across teams and drive work to closure through influence and follow-through, without direct reporting authority over those teams
  • Familiar with handling sensitive investigations, evidence handling, and chain-of-custody principles
  • Exceptional organization, prioritization, and attention to detail while managing many concurrent cases
  • Excellent written and verbal communication skills, with the ability to report status clearly to both technical and executive audiences
  • Relevant certifications (i.e. GCIH, GCFE, PMP, ITIL, or Splunk and SOAR) are preferred
  • Experience with dedicated case-management or SOAR platforms (i.e. ServiceNow SIR, TheHive, Splunk SOAR and Phantom)
  • Exposure to insider-threat, DFIR, eDiscovery, legal-hold, or GRC and audit workflows
  • Familiar with cloud environments, AWS is preferred and knowledge of Agile frameworks is preferred

Benefits
The base salary range for this role is $100,000 to $130,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.
For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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