Investigative Case Manager Jobs in Oregon (NOW HIRING)

Current employees: Please apply through the employee portal to be considered for this opportunity.
Pay Range:
$32.88 - $40.45 Hourly
Department:
Department of County Human Services (DCHS)
Job Type:
Regular Represented
Exemption Status:
United States of America (Non-Exempt)
Closing Date (Open Until Filled if No Date Specified):
The Opportunity:
Overview:
THIS WORK MATTERS!
This recruitment aims to build a talent pool for future full-time, limited-duration, and temporary positions. Applications will be accepted until 150 submissions are received. Bilingual candidates are encouraged to apply.
This position exists to provide case management services for children and adults with developmental disabilities. The State Office of Seniors and People with Disabilities contracts with Multnomah County to provide case management services. The purpose of case management is to access, coordinate, and ensure the delivery of services and supports required by individuals with developmental disabilities. Case management will help eligible individuals under their individualized plan in gaining access to needed medical, social, educational, and other services.
As the Case Manager, 2, other duties will include:

• Manage a caseload of clients found eligible for DDSD case management services
• Monitor services/supports via home visits, service provider visits, and phone calls to ensure that they are receiving appropriate financial, medical, training, educational, transportation, and other identified/agreed to services/supports
• Develop and complete Individual Service Plans, which are completed at staffings & special meetings in client/families own homes as well as in provider settings of clients with funded vocational and/or residential service
• Develop, facilitate, and coordinate resources necessary to provide consumers/families with needed services.
• Prepare and submit routine and special reports
• Assess level of functioning and level of supports needed of the individual by completing the TXIX Waiver Forms and submitting them to the State for approval
• Review level of functioning and level of supports needed by updating the TXIX Waivers on an annual basis
• Inform state when client is out of a funded facility for any reason
• Maintain case records and document actions taken in accordance with federal, state, and local policy; develop, submit, and modify necessary documentation to implement/change/ adjust payments and program benefits.
• Counsel and advise consumers/families in regard to placement and care/service plan choices, personal and emotional difficulties, financial planning, and interactional dynamics.
• Liaison with educational systems in order to support child's access to educational services that meet developmental disabilities needs
• Report possible protective services issues and provide initial information to assist the investigation
• Utilize Tableau data and reports to analyze overdue tasks to self-direct, schedule, and facilitate monitoring of ODDS required service priority area(s) including ISP, Financial, Medical, Behavioral and/or Employment services.
• Act as liaison between residential community providers and licensing program specialists, service coordinators, supervisors, ACHP, and IDDSD management on trends, data, and issues related to health, safety, and regulations through contact.

The successful candidate will demonstrate:

• Ability to effectively understand and demonstrate sensitivity to diverse cultures and individuals, and skill to provide courteous customer service
• Ability to effectively organize/prioritize work to meet pressing deadlines, and work
• Independently as well as a member of a team using good judgment, excellent verbal/writen communications, and decision-making skills
• Ability to interpret/apply complex federal, state, and local laws, rules, regulations, policies, and procedures related to program scope and operations
• Skill to research and analyze a variety of information and data; make recommendations based on research findings; prepare and write reports and documents; and present information
• Knowledge of case management methods, principles, techniques, and resources (including information/referral, assessment, interviewing, patient/client advocacy, risk intervention, resource utilization)
• Knowledge of available programs, public assistance providers, Medicaid, service agencies, protective services, referral centers, community residential resources, and crisis/emergency resources
• Knowledge of conflict resolution techniques, de-escalation strategies, and the ability to effectively facilitate large team meetings to achieve consensus and positive outcomes.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Department of County Human Services (DHCS) employee, you will create a work culture of respect, trust, and understanding for the highly diverse populations of the Department of County Human Services in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.
TO QUALIFY:
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled as required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.
Minimum Qualifications/Transferable Skills*:
A case manager must have knowledge of the public service system for developmental disabilities services in Oregon and at least one of the following:
A bachelor's degree in behavioral science, social science, or a closely related field.
A bachelor's degree in any field and one year of Human services related experience, such as work providing assistance to people and groups with economical disadvantages, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, or housing.
An associate's degree in a behavioral science, social science, or a closely related field and two (2) years of human services related experience such as work providing assistance to people and groups with economical disadvantages, employment, abuse and neglect, substance abuse, aging disabilities, prevention, health, cultural competencies, or housing.
Three (3) years of human services related experience, such as work providing assistance to people and groups with economical disadvantages, employment, abuse and neglect, substance abuse, aging, disabilities, prevention of health, cultural competencies, or housing.

• Diversity and Equity: Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values
• Must have a valid driver license
• Must pass a criminal background check

Preferred Qualifications/ Transferable Skills*: You do not need to have the following preferred qualifications/ transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.
*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant to this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.
SCREENING & EVALUATION:
REQUIRED:
Application Packet: You must submit all requested items below. Failure to do so will be deemed an incomplete application. Please submit only your resume and cover letter. Any additional materials will be deleted and will not be reviewed as part of the application process.
1. Attach a Resume showing you meet minimum qualifications; AND
2. Attach a Cover Letter addressing the following:
Describe your understanding of the complexities of providing case management, and how you meet the minimum qualifications for this role. Additionally, recount a challenging case you've managed, highlighting your use of:

• Relevant laws and resources
• Conflict resolution and de-escalation techniques
• Cultural sensitivity

Ensure your response demonstrates how these elements contributed to positive outcomes for the client and their family.
Note: The application, resume, and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the 'Overview' and 'To Qualify' sections of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility to advance in this recruitment process.
-- Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted on Workday. --

• Internal applicant: If you are an internal candidate (current employee, including on-call, regular, probationary, limited duration, and temporary employee), your job application will consist of the career profile that you complete on Workday. Before you apply, please make sure to do the following:
  
  • Navigate to your profile on Workday (see: My Career Profile) and click on the "Career" section of your profile. Complete all sections of your career profile that you want to have included in your application (Job History, Education, Skills, Languages, Certifications, etc.).
  • When completing the application on Workday as an internal candidate, you will need to scroll down to see the "Resume/Cover Letter" section on your screen. This is the place where you may upload your resume and cover letter by clicking the "Upload" button for EACH document you'd like to upload. There will be no other prompts for you to upload your resume and cover letter.

• External applicant: When completing the application on Workday as an external candidate (including volunteers, unpaid interns, contractors, and community partners) through https://multco.us/jobs, you will come to a page where you will see the "Resume/CV" section. This is the place where you may upload your resume and cover letter by clicking the "Upload" button for EACH document you'd like to upload. There will be no other prompts for you to upload your resume and cover letter.
• Do not click the "Submit" button before you upload your documents.

After You Apply:

• Please save a copy of this job posting for your reference, as it will not be available for you to view online after the job posting closes.
• Log in to your Workday account before the job posting closes to see if you have any pending tasks or actions to complete. These can be found under the "My Applications" section. You must complete these tasks or actions before the job posting closes.
• Check both your email and Workday account for updates regarding this recruitment.

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications
• Resume and Cover Letter Review
• Phone screen
• Consideration of top candidates
• Language assessment
• Background, reference

Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.
ADDITIONAL INFORMATION:
Hybrid Telework: This position is designated as "hybrid telework," meaning you will be working both remotely (from home) and in person at an onsite location. The designation of Hybrid Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations. The onsite work location for this position is Five Oak, 209 SW 4th Ave Portland, Oregon 97209.
Serving the Public, Even During Disasters
Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.
In accordance with Oregon Law, Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials.
Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.
We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.
Veterans' Preference: Under Oregon Law, qualifying veterans may apply for veterans' preference. Review our veterans' preference page for details