HELPDESK SUPPORT TECHNICIAN
This is a position best suited for those seeking field experience in the IT Helpdesk and Support arena. The position will assist with supporting an environment made up of 1300+ users, 900+ workstations, vendor management, and general troubleshooting and setup, with a priority focus on onsite work for their assigned locations.
Responsibilities
Provide troubleshooting and technical support
o Inbound phone calls, scheduling onsite support where needed
o Onsite Support for assigned locations.
Travel to other sites will be on a scheduled cadence.
IT Inventory Management
Maintain and Update Documentation as needed
User Management (Setup, update, termination)
Hardware Management (Setup, decommission)
Research and report on tools or solutions that may improve company processes
Benefits
Practical training and experience in the following areas that support a multi-location, interconnected environment
o Primarily Windows 10/11 Desktop Environment with iOS devices used for certain services
o Vendor Management for vendor-supported services on behalf of locations
o Inventory Management
o Helpdesk Triage
o Remote Support Systems
o Microsoft 365 services such as Entra ID and Intune
o Mitel Phone System (on premises)
o Minimal Cisco/Meraki experience depending on situation
o Software troubleshooting (variety)
Opportunity to attend networking events and company meetings
Benefits eligible first day of employment!
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Weekly Pay
- Parental Leave
- Employee Assistance Program (EAP)
- 401(k) Retirement Plan
- Life Insurance
- Short-Term & Long-Term Disability Insurance
- Paid Time Off (accrued after 90 days)
- Employee Discounts
- State-of-the-art technology and equipment