Interpreter Services Manager Jobs in Michigan (NOW HIRING)

Hours: Part-Time, 20 hours p/week; Monday - Friday 3:00pm to 7:00pm

Compensation based on experience, starting from $23.45.

Mary Free Bed Summary

We have the great privilege of helping patients and families re-build their lives.It'sextraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients "Ask for Mary," they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients andinnovatively serve them. This is true of every employee,from support staff and leadership,to clinicians and care providers.

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes.The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care

Mission Statement

Restoring hope and freedom through rehabilitation.

Employment Value Proposition

At Mary Free Bed, we take pride in our values-based culture:

• Focus on Patient Care.A selfless drive to serve and heal connects all MFB employees.

• Clinical Variety and Challenge.An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.

• Family Culture.We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.

• Trust in Each Other.Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.

• A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

Summary

Performs Spanish certified medical interpretation and translation between medical staff,patientsand families. Coordinates the provision of certified medical interpretation and translation services for allrehabilitationhospital service lines.

Essential Job Responsibilities

• Adheres to the NCIHC (National Council of Interpreters in Health Care) Code of Ethics

• Assistswith scheduling and other tasks during down time

• Understands and communicates to staff the proper use of interpreting services and tools

• Knows how to use andlocateinterpretation tools (ipad, phones,etc) that the hospital service lines use to ensure communication needs of our patients are being met.

• Maintains or exceeds productivity expectations

• Maintains policies and procedures related to interpreter and translation services

• Follows the Mary Free Bed Standards of Behavior

• Uses all technology available to meet the interpretation needs of the patients for all hospital service lines

Customer Service Responsibilities

Demonstrate excellent customer service and standards ofbehaviorsas well as encourages, coaches, andmonitorsthe sameinteam members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute byidentifyingproblems and seeking solutions. Promote patient/family satisfaction where possible;participatesin departmental efforts tomonitorand report customer service.

Essential Job Qualifications

• Demonstrated ability to interpret for multiple medical disciplines for patients/families from English to Spanish and vice versa.

• Two-yearassociate's degree in Business, Finance, HealthCareand/or a minimum of two years of experience in both professional and hospital interpreter services.

• Completion of a 40-hour healthcare interpreter training class

• Competency in Microsoft Office Suite and ability to quickly adapt tonew technology

• Able to work independently ata high levelof efficiency.

• High emotional intelligence to manage dynamic social interactions.

• Detail-oriented.

• Highly organized to handle multiple tasks throughout the day.

• Outstanding written and oral communication skills,understandingand effective use of both verbal and non-verbal communication.

• Ability toassistwith daily interpreter reports toassurecoverage and preventdouble-bookings/late cancellations.

• Maintain the highest standards of honesty, integrity, and proactive communication.

• Active listening skills, ready availability, and high visibility.

• Proactive and ongoing personal skill development.

Preferred Job Qualifications

• Ability to obtain CCHI certification within 1 year of employment