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Internship Virtual Call Center Jobs in Tennessee

Elevance Health

Pharmacist Consultant (Call Center)

Nashville, TN · On-site

$125K - $187K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Pharmacist Consultant (Call Center) Virtual : This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy.

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Manager, Consumer Call Center (8a-5p) Administrative -Bristol, TN

Ballad Health

Bristol, TN • On-site

Full-time

Re-posted 5 days ago

Ballad Health rating

6.5

Company rating: 6.5 out of 10

Based on 228 frontline employees who took The Breakroom Quiz

605th of 889 rated healthcare providers

Job description

Job Description:
Summary:
The Consumer Contact Center Manager is responsible for coordinating the daily functions of the Consumer Call Center team which serves as a central resource for our patients, community members, and healthcare providers with any questions, concerns, or needs specific to Ballad Health and the communities we serve. The Manager must promote effective communication and performance of duties to support the department's workflow and Team Members workload. The Manager will ensure excellent customer service provided by this team by way of complete and accurate customer documentation and ongoing team member training.
ESSENTIAL FUNCTIONS:
1. Oversees the day-to-day operations including managing staff and providing external and internal customer service
2. Provides on-site and virtual supervision and is directly involved in answering and monitoring phone lines to model productivity, quality, and customer service standards
3. Supervises all Team Member related matters including Hiring, training, coaching, evaluating performances, disciplining, and leading call center representatives as they provide support for customers
4. Assures that excellent customer service is provided by offering professional development to the Team Members of the Consumer Call Center through training, coaching and leadership
5. Escalates customer concerns appropriately and timely
6. Maintains knowledge base for the IT platforms, CRM management, phone system, and operational procedures specific to the call center
7. Ensures team is appropriately staffed at all times to handle call center volume
Requirements:
A Bachelor's degree in a Science, Health Related or Business field preferred. Must have excellent communications, marketing, and customer service skills.
Four to Five years of call center work experience needed with call center management experience preferred.
Knowledge of:
• Computer software applications and databases, experience with a CRM platform
• HIPAA laws and regulations
Work Requirements:
Shift: Day
On Call: No
Weekends: No
Travel Required: Local Travel
Shift Details: 8a-5p
City/State: Johnson City, TN
Location:
Bristol Regional Medical Center

What Ballad Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Ballad Health

Sourced by ZipRecruiter

Become a part of the Ballad Health story. Together, we are transforming our region. We're making communities healthier. We're expanding access to critical services in rural areas.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Johnson City, TN, US

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