Villa Rica, GA · On-site
... virtual, and hands-on training for new hires and current employees. · Facilitate onboarding ... a call center, customer service, operations, or related environment. · 1+ year in training ...
Quick apply
Villa Rica, GA · On-site
... virtual, and hands-on training for new hires and current employees. · Facilitate onboarding ... a call center, customer service, operations, or related environment. · 1+ year in training ...
Norcross, GA · On-site
$50K/yr
... virtual, in-person, and phone meetings between business owners and sales team members Outbound cold calling approximately 200 numbers daily in the call center from the call list Other duties as ...
Norcross, GA · On-site
$50K/yr
... virtual, in-person, and phone meetings between business owners and sales team members Outbound cold calling approximately 200 numbers daily in the call center from the call list Other duties as ...
$17 - $19/hr
... virtual, in-person, and phone meetings between business owners and sales team members Outbound cold calling approximately 200 numbers daily in the call center from the call list Other duties as ...
$17 - $19/hr
... virtual, in-person, and phone meetings between business owners and sales team members Outbound cold calling approximately 200 numbers daily in the call center from the call list Other duties as ...
Norcross, GA · On-site
$17 - $19/hr
... virtual, in-person, and phone meetings between business owners and sales team members • Outbound cold calling approximately 200 numbers daily in the call center from the call list • Other duties ...
Norcross, GA · On-site
$17 - $19/hr
... virtual, in-person, and phone meetings between business owners and sales team members • Outbound cold calling approximately 200 numbers daily in the call center from the call list • Other duties ...
Kennesaw, GA · On-site
Call Center Team Lead The position of Call Center Team Lead will provide the next level of support ... a classroom/virtual setting. * Experience with evaluating calls and coaching CSRs to exceed ...
Kennesaw, GA · On-site
Call Center Team Lead The position of Call Center Team Lead will provide the next level of support ... a classroom/virtual setting. * Experience with evaluating calls and coaching CSRs to exceed ...
Forest Park, GA · On-site
$17/hr
... work, virtual call center, work from home, remote work from home, patient account representative, patient customer service, medical collections, patient financial representative, healthcare ...
Forest Park, GA · On-site
$17/hr
... work, virtual call center, work from home, remote work from home, patient account representative, patient customer service, medical collections, patient financial representative, healthcare ...
Forest Park, GA · On-site +1
$17/hr
... work, virtual call center, work from home, remote work from home, patient account representative, patient customer service, medical collections, patient financial representative, healthcare ...
Forest Park, GA · On-site +1
$17/hr
... work, virtual call center, work from home, remote work from home, patient account representative, patient customer service, medical collections, patient financial representative, healthcare ...
Kennesaw, GA · On-site
Reporting to the Call Center Manager, this individual is responsible for coaching a team of ... a classroom/virtual setting. * Experience with evaluating calls and coaching CSRs to exceed ...
Quick apply
Kennesaw, GA · On-site
Reporting to the Call Center Manager, this individual is responsible for coaching a team of ... a classroom/virtual setting. * Experience with evaluating calls and coaching CSRs to exceed ...
Forest Park, GA · Remote
$17/hr
... work, virtual call center, work from home, remote work from home, patient account representative, patient customer service, medical collections, patient financial representative, healthcare ...
Forest Park, GA · Remote
$17/hr
... work, virtual call center, work from home, remote work from home, patient account representative, patient customer service, medical collections, patient financial representative, healthcare ...
Experience with LMS platforms and virtual training tools. * Knowledge of adult learning principles ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...
Experience with LMS platforms and virtual training tools. * Knowledge of adult learning principles ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...
Experience with LMS platforms and virtual training tools. * Knowledge of adult learning principles ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...
Experience with LMS platforms and virtual training tools. * Knowledge of adult learning principles ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...
Experience with LMS platforms and virtual training tools. * Knowledge of adult learning principles ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...
Experience with LMS platforms and virtual training tools. * Knowledge of adult learning principles ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... We're seeking a dedicated and detail-oriented Virtual Banker to join our growing team, where you'll ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... We're seeking a dedicated and detail-oriented Virtual Banker to join our growing team, where you'll ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... We're seeking a dedicated and detail-oriented Virtual Banker to join our growing team, where you'll ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... We're seeking a dedicated and detail-oriented Virtual Banker to join our growing team, where you'll ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... The Evening Virtual Banker provides professional digital banking support to customers outside of ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... The Evening Virtual Banker provides professional digital banking support to customers outside of ...
The ideal candidate for this exciting virtual opportunity will demonstrate extensive knowledge in ... Always strive to ensure First Call Resolution (FCR) and complete Customer Satisfaction.
The ideal candidate for this exciting virtual opportunity will demonstrate extensive knowledge in ... Always strive to ensure First Call Resolution (FCR) and complete Customer Satisfaction.
Atlanta, GA · On-site
$17.50 - $21.75/hr
Pharmacy Technician II - CarelonRx Call Center Hours: 12-8:30 pm EST Location: This role enables ... Please note that per our policy on hybrid/virtual work, candidates not within a reasonable ...
Atlanta, GA · On-site
$17.50 - $21.75/hr
Pharmacy Technician II - CarelonRx Call Center Hours: 12-8:30 pm EST Location: This role enables ... Please note that per our policy on hybrid/virtual work, candidates not within a reasonable ...
Arise Virtual Solutions Affiliation Perfect Dynamics Virtual Solutions, LLC. is an Independent ... Multi-tasker (able to move between multiple screens) Preferred Skills * 1 year of call center ...
Arise Virtual Solutions Affiliation Perfect Dynamics Virtual Solutions, LLC. is an Independent ... Multi-tasker (able to move between multiple screens) Preferred Skills * 1 year of call center ...
Marietta, GA · On-site +1
$12/hr
Arise Virtual Solutions Affiliation Perfect Dynamics Virtual Solutions, LLC. is an Independent ... Multi-tasker (able to move between multiple screens) Preferred Skills * 1 year of call center ...
Marietta, GA · On-site +1
$12/hr
Arise Virtual Solutions Affiliation Perfect Dynamics Virtual Solutions, LLC. is an Independent ... Multi-tasker (able to move between multiple screens) Preferred Skills * 1 year of call center ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... We are seeking a detail-oriented and customer-focused Virtual Banker to support clients through ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... We are seeking a detail-oriented and customer-focused Virtual Banker to support clients through ...
5.0
Based on 11 frontline employees who took The Breakroom Quiz
LOCATION:ON-SITE IN WI
POSITION CONTINGENT UPON AWARD OF CONTRACT
Position Summary
The Call Center Trainer delivers training Programs for new hire and existing employees in a customer service call center environment. This role prepares employees to provide excellent service, navigate systems, follow policies, and meet performance standards. The trainer supports onboarding, nesting, refresher training, and coaching to improve employee readiness and operational success.
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Key Responsibilities
Training Delivery
· Conduct instructor-led, virtual, and hands-on training for new hires and current employees.
· Facilitate onboarding covering customer service, call handling, systems, policies, and procedures.
· Deliver refresher training, upskilling sessions, and process update training.
· Support nesting and transition employees into production environments.
· Foster an engaging, professional, and positive learning environment.
Coaching & Support
· Monitor trainee progress and provide coaching and feedback.
· Observe calls and workflows to identify development opportunities.
· Partner with supervisors and quality teams to address performance gaps.
Training Support & Administration
· Assist with updates to training materials, job aids, and reference guides.
· Administer quizzes, knowledge checks, and readiness assessments.
· Track attendance, completion rates, and trainee progress.
· Provide written feedback and readiness updates to leadership.
· Perform other duties as assigned.
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Qualifications
Required Experience
· 2+ years in a call center, customer service, operations, or related environment.
· 1+ year in training, coaching, mentoring, team leadership, or facilitation.
· Experience in a fast-paced, customer-focused environment preferred.
Skills & Competencies
· Strong presentation and facilitation skills.
· Ability to explain processes clearly to different learning styles.
· Strong organizational, time management, and problem-solving skills.
· Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel, Outlook, Teams).
· Positive attitude, professionalism, and adaptability.
Education
· High school diploma or equivalent required.
· Associate’s or Bachelor's degree preferred.
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Preferred Qualifications
· Onboarding or coaching experience.
· Metric-driven call center experience.
· Bilingual skills are a plus.
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Work Environment / Additional Requirements
· Flexible schedules, including evenings/weekends as needed.
· Up to 50% of travel
· Ability to lead training sessions for extended periods.
IND
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