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Client Services & Technical Delivery Manager

Location: New York, NY/ Hybrid

Full time

Role Overview

We are seeking a Client Services & Technical Delivery Manager to lead hands-on technical delivery, client services, and professional services engagements. This role is highly client-facing and execution-focused, combining technical leadership, project delivery, pre-sales support, and customer success.

The ideal candidate is a confident communicator with excellent presentation skills, a strong hardware and software background, and the ability to engage in pricing discussions and project structuring. This role offers a clear growth path toward IT leadership and IT Director roles.

Key Responsibilities

Client Services & Service Delivery

• Serve as a primary client-facing technical leader for service delivery and professional services engagements.

• Own the end-to-end delivery of customer engagements, ensuring high-quality outcomes and client satisfaction.

• Build trusted relationships with customers through confident communication and technical credibility.

• Manage service delivery issues, escalations, and continuous improvement initiatives.

Technical Leadership & Field Support

• Provide hands-on technical leadership and field support across customer environments.

• Lead solution deployment, troubleshooting, and optimization activities.

• Work directly with enterprise hardware and software platforms, including:

• HPE server and storage solutions

• Cisco networking and security stack

• Microsoft technologies (Windows Server, Microsoft 365, Azure, Active Directory)

• Ensure technical best practices, documentation, and standards are followed.

Professional Services & Project Delivery

• Structure and deliver professional services projects, from initial planning through execution and completion internally and externally.

• Define project scope, timelines, resource requirements, and delivery approach.

• Coordinate internal teams, partners, and vendors to ensure successful project execution.

• Balance multiple concurrent projects and customer engagements.

Pre-Sales, Pricing & Commercial Support

• Support the sales team during pre-sales engagements, including technical discovery and solution design.

• Deliver customer presentations, solution walkthroughs, and technical proposals with confidence.

• Participate in pricing discussions, helping to structure services, projects, and technical solutions.

• Assist with project costing, service scoping, and commercial alignment to support deal closure.

• Work closely with partners and vendors to validate solutions and pricing.

Public Sector & Partner Engagement

• Support customers in public sector environments, including government, education, and regulated organizations.

• Understand compliance, procurement, and governance considerations common in public sector engagements.

• Confidently engage with partners and vendors to deliver compliant and effective solutions.

Leadership & Growth

• Demonstrate leadership potential with the ability to grow into senior technical management or IT Director roles.

• Mentor junior engineers and contribute to service delivery process improvements.

• Act as a role model for execution excellence and customer focus.

Required Experience & Skills

Technical Expertise

• Strong hands-on experience across enterprise hardware and software stacks, including:

• HPE servers, storage, and infrastructure solutions

• Cisco networking, switching, routing, and security

• Microsoft ecosystem: Windows Server, Active Directory, Microsoft 365, Azure

• Ability to work hands-on in customer environments and lead technical delivery.

Professional & Client-Facing Experience

• 5–8 years of experience in technical services, professional services, service delivery, or IT consulting.

• Proven experience in client-facing roles with high customer interaction.

• Experience delivering projects and managed services end-to-end.

• Public sector experience is highly desirable.

Pre-Sales, Presentation & Commercial Skills

• Excellent presentation and communication skills, both verbal and written.

• Experience supporting pre-sales activities, including discovery, solution design, and presentations.

• Comfortable participating in pricing conversations and project structuring.

• Ability to articulate technical and commercial value to both technical and non-technical stakeholders.