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Internship Technical Customer Support Jobs in Washington

Cellebrite

Technical Support Engineer

Tysons, VA · On-site +1

CLBT) mission is to enable its global customers to protect and save lives by enhancing digital ... Cellebrite is looking for a Technical Customer Support Engineer based remotely working in the ...

vTech Solution

Customer Support

Washington, DC · On-site

Customer Support vTech can help you avoid the daunting task of writing and posting job offers ... Technical Screening: The technical team then prepares a matrix of the particular requirements and ...

Decision Point

Tier 2 Customer Support Lead

Reston, VA · On-site

The Tier 2 Customer Support Lead provides hands-on technical support, leads day-to-day queue management, coordinates with engineering and cybersecurity teams for escalated issues, and ensures Tier 2 ...

Verisign

Team Lead - Customer Support

Reston, VA · On-site

$99K - $134K/yr

The Technical Support Team Lead works to ensure timely, effective support to customers. They are primarily responsible for the tactical management of contact center queues and cases, working to ...

Verisign

Team Lead - Customer Support

Reston, VA · On-site

$99K - $134K/yr

The Technical Support Team Lead works to ensure timely, effective support to customers. They are primarily responsible for the tactical management of contact center queues and cases, working to ...

NCSL International

Team Lead - Customer Support

Reston, VA · On-site

$99 - $134/hr

The Technical Support Team Lead works to ensure timely, effective support to customers. They are primarily responsible for the tactical management of contact center queues and cases, working to ...

New

Socket.dev

Team Lead - Customer Support

Reston, VA · On-site

$99 - $134/hr

The Technical Support Team Lead works to ensure timely, effective support to customers. They are primarily responsible for the tactical management of contact center queues and cases, working to ...

New

Verisign

Team Lead - Customer Support

Reston, VA · Hybrid

$99K - $134K/yr

The Technical Support Team Lead works to ensure timely, effective support to customers. They are primarily responsible for the tactical management of contact center queues and cases, working to ...

TEEMA

Help Desk Specialist I - Tier 1 Support

Ashburn, VA · On-site

$48K - $50K/yr

High school diploma or equivalent * 1+ year of IT help desk, service desk, or technical customer ... Familiarity supporting government, trade, or large-scale external customer environments * Prior ...

Mode Branding

Customer Support Analyst

Washington, DC · On-site

You will combine strong technical and functional problem-solving skills with a keen business sense to deliver top-notch customer-focused support. Responsibilities • Vast and varied, this role will ...

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All JobsTechnical Customer Support JobsInternship Technical Customer Support JobsInternship Technical Customer Support Jobs in Washington

Internship Technical Customer Support information

What is the difference between Internship Technical Customer Support vs Technical Customer Support?

AspectInternship Technical Customer SupportTechnical Customer Support
CredentialsTypically pursuing or recent graduate in IT, Computer Science, or related fieldsRelevant certifications (e.g., CompTIA, Microsoft) often preferred
Work EnvironmentInternship setting, training-focused, entry-levelFull-time or part-time support roles in tech companies or service centers
Employer & Industry UsageUsed by companies for training and talent developmentEstablished support roles in tech, software, and hardware industries
Search & Comparison IntentLooking for entry-level support roles or internshipsSeeking experienced support professionals for technical troubleshooting

In summary, Internship Technical Customer Support is an entry-level, training-focused role for students or recent graduates, while Technical Customer Support is a full-time position requiring more experience and certifications. Both roles serve customer needs but differ in experience level and responsibilities.

What are the most commonly searched types of Technical Customer Support jobs in Washington?

The most popular types of Technical Customer Support jobs in Washington are:

What cities in Washington are hiring for Internship Technical Customer Support jobs?

Cities in Washington with the most Internship Technical Customer Support job openings:

Internship Technical Customer Support jobs near you

Technical Support SaaS Representative

Cellebrite

Tysons, VA • On-site, Remote

Full-time

Posted 22 days ago

Job description

Description
About Cellebrite:
Cellebrite's (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite's AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrite's digital forensic and investigative solutions-available via cloud, on-premises and hybrid deployments-to close cases faster and safeguard communities.
To learn more, visit us at www.cellebrite.com, https://investors.cellebrite.com/investors and find us on social media @Cellebrite.
Position Overview:
Cellebrite is looking for a Technical Customer Support representative for Remote work residing in the Mountain or Pacific time zone(s). This candidate will have technical customer support background and experience in supporting consumers of SaaS Solutions.
• Support to resolve technical issues on Cellebrite SaaS based solutions for our customers, use Phone / E-mail / Chat services to support customers, use CRM for Case management
• High CSAT mindset with strong engagement skills, enabling direct interaction with customers or partners through troubleshooting to issue resolution
• Cooperate and communicate closely with internal teams within Cellebrite.
• Adhere and assure compliance with established SLA & KPI.
Requirements:
• A Must
o At least 2 years' hands on experience with Windows Workstation providing SaaS Browser based Application Support
o Excellent problem-solving skills and follow-through in both one-on-one and group situations.
o Outstanding Soft Skills, communication on both written and verbal
o Proven customer experience with technical orientation
o Fast and Agile learning skills as our technology evolves constantly and quickly
o Responsible personality to handle support cases from open to close.
o Ability to be agile and multitask successfully under fast paced conditions.
• An advantage:
o Practical Use with AI Tooling / Technologies (Claude, ChatGPT, Copilot)
o Knowledge / Certifications - CompTIA A+, Network+
o Proven experience in SaaS environments - focusing on Supporting end user functionality
o Knowledge of mobile phone OS (iOS, Android...)
Skills & Qualities
o Passionate about support and helping customers, Take the lead attitude, and strive to solve problems for others.
o Great communication skills (oral and written)
o Hold yourself accountable, High level of responsibility
o Ability to work both in a team environment and individually.
o Coordination skills in Project, Monday Board, Salesforce
Languages & Other Requirements
o Native English Spoken and Written
o Spanish and / or Portuguese would be Highly beneficial. n empty job that is used for creating requisitions 'from scratch'

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