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Internship Technical Customer Support Jobs in Indiana

Global Payments

Technical CSR

Jeffersonville, IN

As a Technical CSR on the Genius team, you bring technical support solutions directly to business owners and create a real, measurable impact on their day-to-day operations. What you'll own * You ...

Global Payments, Inc.

Technical CSR

Jeffersonville, IN · On-site

As a Technical CSR on the Genius ® team, you bring technical support solutions directly to business owners and create a real, measurable impact on their day-to-day operations. What you'll own * You ...

Bostondynamics

Technical Support Engineers take ownership for resolving technical customer issues in a reasonable time, act as the representative of Boston Dynamics technical expertise in voice, tone, and knowledge ...

ATS Automation

Customer Support Specialist

Indianapolis, IN

$17.25 - $23.25/hr

Communicate clearly with customers regarding order status changes, delivery impacts, RMAs, and technical requests. * Operate effectively in a cross-functional team environment, supporting colleagues ...

OnBoard

Customer Support Specialist I

Indianapolis, IN

$17.25 - $23.25/hr

Customer Support Specialist I Function: Customer Experience Reports to: Director, Customer Support ... This role is responsible for troubleshooting software and technical issues, resolving customer ...

OnBoard

Customer Support Specialist I

Indianapolis, IN · On-site

$50K/yr

Customer Support Specialist I Function: Customer Experience Reports to: Director, Customer Support ... This role is responsible for troubleshooting software and technical issues, resolving customer ...

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Internship Technical Customer Support information

What is the difference between Internship Technical Customer Support vs Technical Customer Support?

AspectInternship Technical Customer SupportTechnical Customer Support
CredentialsTypically pursuing or recent graduate in IT, Computer Science, or related fieldsRelevant certifications (e.g., CompTIA, Microsoft) often preferred
Work EnvironmentInternship setting, training-focused, entry-levelFull-time or part-time support roles in tech companies or service centers
Employer & Industry UsageUsed by companies for training and talent developmentEstablished support roles in tech, software, and hardware industries
Search & Comparison IntentLooking for entry-level support roles or internshipsSeeking experienced support professionals for technical troubleshooting

In summary, Internship Technical Customer Support is an entry-level, training-focused role for students or recent graduates, while Technical Customer Support is a full-time position requiring more experience and certifications. Both roles serve customer needs but differ in experience level and responsibilities.

What are the most commonly searched types of Technical Customer Support jobs in Indiana? The most popular types of Technical Customer Support jobs in Indiana are:
What cities in Indiana are hiring for Internship Technical Customer Support jobs? Cities in Indiana with the most Internship Technical Customer Support job openings:
Internship Technical Customer Support jobs near you
Technical Customer Support Specialist

Technical Customer Support Specialist

Mi-Case

Indianapolis, IN • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description


About the Company


Founded in 1992, Mi-Case is the industry leader in fully integrated offender management software solutions, as well as providing expertise and consulting within the Public Sector for Digital Transformation. Mi-Case leverages a unique combination of technical, functional and industry specialization as well as partnerships with key software vendors to deliver maximum value add projects.


About the Role


The Mi-Case Technical Customer Support Specialist is responsible for delivering outstanding customer service and technical assistance for our cloud-based software products. This role involves diagnosing and resolving software-related issues, guiding customers through solutions, and collaborating with internal teams to address technical concerns and improve the overall user experience. Strong communication and problem-solving skills, along with a customer-centric mindset and a proactive approach are essential as you collaborate with various stakeholders to enhance service delivery. Other responsibilities will be acting as a customer advocate, helping to maintain the internal knowledge base, management of the ticketing system, and communicating with internal stakeholders.




Responsibilities


  • Provide timely, efficient, and professional support via various channels (email, phone, chat, or ticketing system) to troubleshoot software issues, answer questions, and resolve concerns related to the company’s SaaS products.
  • Diagnose, troubleshoot, and resolve technical issues ranging from simple queries to more complex software bugs and configuration problems, escalating to specialized teams when necessary.
  • Take ownership and responsibility of customer issues until resolved.
  • Develop deep knowledge of the company’s SaaS products and features, staying updated with new releases, updates, and best practices.
  • Work closely with development, product, and QA teams to report software bugs, product feedback, and feature requests.
  • Assist in reproducing customer-reported issues to aid development teams in diagnosis and resolution.
  • Create and maintain internal documentation, FAQs, and troubleshooting guides to support customers and internal teams.
  • Update product knowledge articles to reflect new features or common issues.
  • Track and report on key performance metrics (e.g., ticket resolution time, customer satisfaction, etc.) and ensure that service-level agreements (SLAs) are met.


Qualifications


  • Bachelor’s degree in computer science / management information systems or relevant technical field experience.
  • A minimum of 3 years related professional work experience, such as application support or professional services.
  • Demonstrate knowledge of the life cycle or capability elements of ITIL (Information Technology Infrastructure Library) or ITSM (IT Service Management).


Required Skills


  • Familiarity with SaaS platforms, troubleshooting tools, and basic software development concepts (e.g., APIs, databases, etc.).
  • Previous experience in a technical support or customer support role, ideally within a SaaS environment.
  • Strong written and verbal communication skills, empathy, and a customer-first mindset. Ability to break down technical information into clear, user-friendly language.
  • Excellent analytical skills and the ability to think critically when diagnosing complex issues.
  • Ability to manage multiple support tickets or cases simultaneously, while maintaining quality and meeting SLAs.
  • Experience with bug tracking; Azure DevOps preferred.
  • Hands on experience with Service Desk software; Service Desk Plus Cloud preferred.


Preferred Skills


  • Response time within documented SLAs for each customer.
  • Resolution Time within documented SLAs for each customer.
  • Staff satisfaction.
  • Ticket aging reports (daily, weekly, monthly).
  • Number of Outstanding Issues.


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