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Internship Technical Customer Support Jobs in Colorado

Akraya

Subscription Customer Support :

Westminster, CO · On-site

$20 - $25/hr

Technical Support [beginner], Customer Service [beginner], License Management [beginner], Troubleshooting [beginner], Data Entry [beginner] Contract Type: W2 Duration: 12 Months Location: Westminster ...

Nuvo

Customer Support

Denver, CO · On-site

$80K - $140K/yr

Customer Support Nuvo is building the infrastructure that powers trade in the physical goods ... You'll communicate with a broad range of customers with varying degrees of technical competence.

LINQ

Customer Support Specialist

Denver, CO · On-site

$31K - $51K/yr

This position will be responsible for providing technical support to the full product suite for LINQ Nutrition. This position reports to the LINQ Nutrition Customer Support Manager. This position is ...

Autodesk

Customer Support Associate

Denver, CO · Hybrid

$18 - $24.75/hr

Position Overview Our Customer Support Team is motivated, smart and recognized for their ... You will report technical issues and log tickets with accurate information to provide a full record ...

Autodesk

Customer Support Associate

Denver, CO · Hybrid

$18 - $24.75/hr

Position Overview Our Customer Support Team is motivated, smart and recognized for their ... You will report technical issues and log tickets with accurate information to provide a full record ...

Autodesk

Customer Support Associate

Denver, CO · Hybrid

$38K - $68K/yr

Responsibilities * Support customers by live chat, email, and phone. Interactions include ... You will report technical issues and log tickets with accurate information to provide a full record ...

Autodesk, Inc.

Customer Support Associate

Denver, CO · On-site

$38K - $68K/yr

Responsibilities * Support customers by live chat, email, and phone. Interactions include ... You will report technical issues and log tickets with accurate information to provide a full record ...

Autodesk

Customer Support Associate

Denver, CO · Hybrid

$38K - $68K/yr

Responsibilities * Support customers by live chat, email, and phone. Interactions include ... You will report technical issues and log tickets with accurate information to provide a full record ...

Autodesk

Customer Support Associate

Denver, CO · On-site

$38K - $68K/yr

Reporting to a Customer Support Manager, the Customer Support Associate will support our customers ... You will report technical issues and log tickets with accurate information to provide a full record ...

Autodesk, Inc.

Customer Support Associate

Denver, CO · On-site

$38K - $68K/yr

Responsibilities * Support customers by live chat, email, and phone. Interactions include ... You will report technical issues and log tickets with accurate information to provide a full record ...

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All JobsTechnical Customer Support JobsInternship Technical Customer Support JobsInternship Technical Customer Support Jobs in Colorado

Internship Technical Customer Support information

What is the difference between Internship Technical Customer Support vs Technical Customer Support?

AspectInternship Technical Customer SupportTechnical Customer Support
CredentialsTypically pursuing or recent graduate in IT, Computer Science, or related fieldsRelevant certifications (e.g., CompTIA, Microsoft) often preferred
Work EnvironmentInternship setting, training-focused, entry-levelFull-time or part-time support roles in tech companies or service centers
Employer & Industry UsageUsed by companies for training and talent developmentEstablished support roles in tech, software, and hardware industries
Search & Comparison IntentLooking for entry-level support roles or internshipsSeeking experienced support professionals for technical troubleshooting

In summary, Internship Technical Customer Support is an entry-level, training-focused role for students or recent graduates, while Technical Customer Support is a full-time position requiring more experience and certifications. Both roles serve customer needs but differ in experience level and responsibilities.

Internship Technical Customer Support jobs near you

Technical Customer Support

Vish Consulting IT

Westminster, CO • On-site

Contractor

Re-posted 9 days ago

Job description

Job Role: Technical Customer Support

Location: Westminster, CO - Remote - Hybrid

Contract Role

Job Description:

  • Engage with customers in a friendly, empathetic, and professional manner to establish rapport and build trust. Actively listen to customer concerns, ask clarifying questions, and demonstrate genuine care for our customer’s technical issues.
  • Thoroughly review all customer communication, using plain language to ensure understanding, and asking for feedback to ensure effective communication. 
  • Provide quick responses to approximately 25 email requests and 10 phone requests per day to help ensure team SLAs are met.
  • Proactively manage individual queues and backlogs, addressing and resolving aging requests to ensure timely and efficient handling while maintaining optimal workflow.
  • Document customer interaction for each case, including contact information, how the customer is experiencing the issue and troubleshooting steps. 
  • Document cases for customer requests from all channels: phone calls, chats, emails, and queues.
  • Assist customers with account and subscription management, process refunds, along with technical issues related to SketchUp:
    • Billing and invoicing
    • Account authorization
    • Entitlement management
    • Download and installation
    • SketchUp Extensions
    • Crash identification
    • Bug tracking
  • Effectively apply and exhaust relevant knowledge base content and other resources to efficiently qualify escalation of customer requests.
  • Adhere to prescribed communication and incident protocols, ensuring swift and effective dissemination of information to the appropriate channels when required.

Maintain and refresh knowledge of products, promotions, and internal systems through training and continuing education.

Skills:    What Skills & Experience You Should Bring

  • Bachelor’s Degree or equivalent experience in a customer solution environment
  • 2 years of experience supporting customers via chat, email, and phone
  • Customer-focused approach that ensures all interactions and solutions are tailored to meet the needs of our diverse customer base
  • Technical proficiency and familiarity with computer systems, software, and Google Suite
  • Excellent communication skills, including active listening, empathy, and patience, with the ability to adapt communication styles to different audiences
  • Time management and prioritization skills, enabling high-quality and time-sensitive customer communications
  • Attention to detail while working through issue discovery and documenting case notes
  • Able to maintain composure and professionalism during high-pressure situations
  • Troubleshooting skills to swiftly identify, diagnose, and resolve technical issues, ensuring minimal downtime and optimal system functionality for customers
  • Comfortable working in a remote environment, with occasional in-office meetings

Thanks & Regards,

Vivek Sharma 

Account Manager

Cell: (904) 481-0481

Fax: (619)-333-1294

Email: vivek@vishusa.com

Vish Consulting Services, Inc

www.vishusa.com