Description
What Matters at
Magid?
YOU do!
"The number one key to growth is having good people and that's what has driven us at every stage of the game." - Greg Cohen, CEO
At Magid, we're not just passionate about safety-we're passionate about people. As an industry leader, we've built an innovative and collaborative environment where diversity is celebrated, ideas are valued, and personal and professional growth never stops.
Essential Responsibilities:
- Administer and support core Microsoft technologies, including:
- Office 365 (Exchange, SharePoint, Teams)
- Windows Server (Active Directory, DNS, DHCP, Group Policy)
- Windows 10/11 desktop environments
- Provide IT support for manufacturing systems, including:
- Plant-floor PCs, and specialized equipment software
- Industrial workstations and barcode systems
- Networked printers, label printers, and scanners
- Manage and support VMware virtualization platforms and enterprise storage systems.
- Monitor system performance and availability of IT systems used in both office and production environments.
- Ensure up time for mission-critical manufacturing systems; respond quickly to system alerts and outages.
- Coordinate and perform system patches, updates, and security fixes.
- Administer user accounts, role-based access controls, and security policies.
- Provide Tier 2 support and escalate issues as needed. Assist with Tier 1 support during peak periods or plant incidents.
- Maintain system documentation, configurations, procedures, and asset inventories.
- Participate in the implementation and rollout of IT projects such as equipment upgrades, new plant technology, and infrastructure expansions.
- Collaborate closely with production, maintenance, and engineering teams to support IT needs on the plant floor.
- Communicate effectively with plant supervisors, operators, and office staff to provide clear status updates on incidents or planned maintenance.
- Assist in identifying and implementing improvements to system reliability and efficiency.
- Follow company change management and incident response procedures to minimize disruption to operations.
- Maintain awareness of how IT systems impact plant production and supply chain processes.
Requirements
- Bachelor's degree in computer science, information technology, or a related field preferred; an associate's degree or relevant technical certifications (e.g., CompTIA, Microsoft) may be considered in lieu of a bachelor's degree.
- 5+ years of IT experience, with at least 2+ years supporting systems in a manufacturing or industrial environment.
- Experience with Microsoft SCCM or similar device management tools.
- Strong experience with Windows Server, Active Directory, and Group Policy.
- Proficiency with Microsoft Office 365 administration.
- Experience with VMware virtualization and basic enterprise storage maintenance.
- Working knowledge of PowerShell scripting and automation.
- Awareness of IT security practices, access control, and endpoint protection.
- Effective communication skills to work with both technical and non-technical users.
- Ability to prioritize and respond quickly in time-sensitive production environments.
- Strong troubleshooting and root cause analysis skills.
- Initiative-taking and dependable; able to work independently and within a team.
- Customer-focused with an initiative-taking approach to system issues.
- Familiarity with networked industrial devices and manufacturing IT (SCADA, MES, PLCs, or HMI systems) is a plus.
- Basic understanding of Linux is helpful but not required.
Magid offers a variety of benefits to our team members including:
- Health, dental, vision, life and disability insurance
- Bonus plan
- 401k retirement plan with company match
- Company provided Profit Sharing
- Participation in Magid Paid Time Off (PTO) Policy
- 9 Paid Holidays