Internship Synergy Call Center Jobs in Michigan (NOW HIRING)

Synergy Health Partners is looking for a Spine Procedure Scheduler to work full-time in our Troy offices (with the option for hybrid work after an introductory period). Under limited supervision this role schedules, cancels, changes and update all surgical cases to be performed by the physicians. This is a position which requires extreme accuracy.

This posting is for a full-time, M-F, day-shift, position in Troy, MI.

Job Duties:

• Tracks physician’s orders for surgical procedures verifying that patients receive the necessary paperwork and information for their procedure (example: medical clearance, etc.)
• Schedules patients for surgery, pre-operative and post-operative appointments, gives instructions as needed. Coordinate these activities to avoid conflict in scheduling and/or preparation for procedures.
• Communicates with physicians or physicians’ office personnel, completes surgical boarding form and confirms that all information on the surgical form is accurate and forwards to the hospital boarding office for scheduling.
• Contacts the patient to obtain and/or updated any insurance information; contacts patient’s Primary Care Physician as needed, decides when/where surgery will be boarded according to physician’s schedule and follows physician’s orders, if patient requires any further testing, medical clearances, special instrumentation, home care, etc.
• Responsible for all communications with appropriate departments to ensure that all the necessary documents/authorization numbers are accurate and are complete prior to the surgery date.
• Instructs patients, answers questions, and provides documentation as needed.
• Schedules surgical procedures with surgical boarding at the appropriate hospital. Updates and rearranges the physician’s schedules in order to accommodate the patient as well as the physician’s office schedule. Schedules add-on emergency cases, getting all appropriate information from the physician and/or physician’s staff. Notifies the appropriate departments of cancelled cases.
• Keeps accurate records of all surgical cases boarded including in physician’s scheduling books. Scans and maintains all patient surgical forms in patient’s charts.
• Responsible for accurately copying all patient’s chart notes, lab and diagnostic tests, medical clearances as applicable.
• Maintains direct and frequent communication with Physicians and Manager to ensure surgical scheduling coverage is maintained during office hours.

Basic Requirements:

• High School diploma or equivalent
• One year of clerical or customer-service experience (preferably in a medical office)
• The ability to problem solve and troubleshoot issues as they arise
• The ability to multitask and operate a multiline phone system and computer
• Time-management skills

Preferred Qualifications:

• One or more years of medical office, billing department, or call center experience
• Ability to multitask as well as possess adequate organizations skills
• Experience inputting insurance information, personal information, and patient medical records into an EHR/EMR system
• Knowledge of medical terminology and medical abbreviations
• Exceptional written and verbal communication and comprehension skills

Synergy Health Partners is a healthcare management organization at the forefront of patient care. We work with our physicians, nurses, and other clinical staff to maintain the highest quality of care centered on patient-focused outcomes. With respect for the person and their health as the driving mindset behind our practice, we aim to provide cutting-edge compassionate treatment to each and every one of our patients. We partner with healthcare practices large and small and use over forty years of experience in medicine in the Metro Detroit area to ensure peace of mind to all of those in our care.

Synergy Health Partners is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.