End-point Support Engineer - Black Duck Software, Inc. About the Role As an End-point Support Engineer at Black Duck Software, Inc., you will provide world-class technical support to employees ...
End-point Support Engineer - Black Duck Software, Inc. About the Role As an End-point Support Engineer at Black Duck Software, Inc., you will provide world-class technical support to employees ...
The role As a Systems Engineer (SysAdmin/IT Software Support), you will support the Development Platform by administering critical systems, infrastructure, and applications. Your responsibilities ...
The role As a Systems Engineer (SysAdmin/IT Software Support), you will support the Development Platform by administering critical systems, infrastructure, and applications. Your responsibilities ...
CyberArk Support Engineer
Calgary, AB · Hybrid
CA$84K - CA$134K/yr
AsaCyberark support Senior Associate,unlock your potential and embrace the chance to drive meaningful outcomesthat'llelevate your career. Your role will include, butisn'tlimited to: * Troubleshoot ...
CyberArk Support Engineer
Calgary, AB · Hybrid
CA$84K - CA$134K/yr
AsaCyberark support Senior Associate,unlock your potential and embrace the chance to drive meaningful outcomesthat'llelevate your career. Your role will include, butisn'tlimited to: * Troubleshoot ...
Technical Support Engineer
Calgary, AB · Remote
We are looking for multiple (5) Technical Support Engineers for our client looking to build out a ... Our client is a rapidly growing software development company. You Have: * Two years in IT support ...
Quick apply
Technical Support Engineer
Calgary, AB · Remote
We are looking for multiple (5) Technical Support Engineers for our client looking to build out a ... Our client is a rapidly growing software development company. You Have: * Two years in IT support ...
Technical Support Engineer
Calgary, AB · Remote
We are looking for multiple (5) Technical Support Engineers for our client looking to build out a ... Our client is a rapidly growing software development company. You Have: * Two years in IT support ...
Quick apply
Technical Support Engineer
Calgary, AB · Remote
We are looking for multiple (5) Technical Support Engineers for our client looking to build out a ... Our client is a rapidly growing software development company. You Have: * Two years in IT support ...
... Operations, Support Services, QA, other Developers, and the Site Reliability Team to ensure ... Software Development Experience (either full time or internship) * 1 year: Experience working with ...
... Operations, Support Services, QA, other Developers, and the Site Reliability Team to ensure ... Software Development Experience (either full time or internship) * 1 year: Experience working with ...
Azure Support Engineer
Calgary, AB · On-site
CA$69K - CA$93K/yr
We are a software-focused IT solutions and services provider that equips organizations to be agile ... We are looking for Azure Support Engineer to join our experienced and highly regarded Managed ...
Azure Support Engineer
Calgary, AB · On-site
CA$69K - CA$93K/yr
We are a software-focused IT solutions and services provider that equips organizations to be agile ... We are looking for Azure Support Engineer to join our experienced and highly regarded Managed ...
Azure Support Engineer
CA$69K - CA$93K/yr
We are a software-focused IT solutions and services provider that equips organizations to be agile ... We are looking for Azure Support Engineer to join our experienced and highly regarded Managed ...
Azure Support Engineer
CA$69K - CA$93K/yr
We are a software-focused IT solutions and services provider that equips organizations to be agile ... We are looking for Azure Support Engineer to join our experienced and highly regarded Managed ...
Support Engineer - DevOps Products Our Client is seeking a Support Engineer to join their team. If ... with a SaaS software/application development company * 1 year experience with technical ...
Quick apply
Support Engineer - DevOps Products Our Client is seeking a Support Engineer to join their team. If ... with a SaaS software/application development company * 1 year experience with technical ...
Support Engineer - DevOps Products Our Client is seeking a Support Engineer to join their team. If ... with a SaaS software/application development company * 1 year experience with technical ...
Quick apply
Support Engineer - DevOps Products Our Client is seeking a Support Engineer to join their team. If ... with a SaaS software/application development company * 1 year experience with technical ...
Note : This opportunity is open to current and continuing students looking to gain internship ... support, from diagnosis and problem solving of issues with agricultural equipment through our AI ...
Note : This opportunity is open to current and continuing students looking to gain internship ... support, from diagnosis and problem solving of issues with agricultural equipment through our AI ...
Sr. Software Engineer (Budgeting)
Calgary, AB · On-site
CA$11K - CA$145K/yr
Our software is utilized nationwide by more than 1,700 towns, cities, school districts, and other ... Support Engineering Excellence: Adhere to development standards, participate in peer reviews, and ...
Quick apply
Sr. Software Engineer (Budgeting)
Calgary, AB · On-site
CA$11K - CA$145K/yr
Our software is utilized nationwide by more than 1,700 towns, cities, school districts, and other ... Support Engineering Excellence: Adhere to development standards, participate in peer reviews, and ...
Sr. Software Engineer (Disclosure)
Calgary, AB · On-site
CA$11K - CA$145K/yr
Our software is utilized nationwide by more than 1,700 towns, cities, school districts, and other ... Support Engineering Excellence: Adhere to development standards, participate in peer reviews, and ...
Quick apply
Sr. Software Engineer (Disclosure)
Calgary, AB · On-site
CA$11K - CA$145K/yr
Our software is utilized nationwide by more than 1,700 towns, cities, school districts, and other ... Support Engineering Excellence: Adhere to development standards, participate in peer reviews, and ...
Software Engineer II - .NET Backend / React Front End Location: Calgary, Alberta, Canada Model of ... Support architectural standards, best practices, and reusable components across the application ...
Software Engineer II - .NET Backend / React Front End Location: Calgary, Alberta, Canada Model of ... Support architectural standards, best practices, and reusable components across the application ...
MongoDB is seeking a Software Engineer with solid software engineering skills and a machine ... support. This role will be based out of North America in the PST and MST zones only. The ideal ...
MongoDB is seeking a Software Engineer with solid software engineering skills and a machine ... support. This role will be based out of North America in the PST and MST zones only. The ideal ...
Responsibilities A Civil Engineer is responsible for, but not limited, to the following ... software. * Support interdisciplinary design coordination to ensure that project elements are ...
Responsibilities A Civil Engineer is responsible for, but not limited, to the following ... software. * Support interdisciplinary design coordination to ensure that project elements are ...
... software. * Support condition assessment, refurbishment, uprating, and modernization projects ... Coordinate with electrical, civil, and control engineers for integrated hydropower plant design.
... software. * Support condition assessment, refurbishment, uprating, and modernization projects ... Coordinate with electrical, civil, and control engineers for integrated hydropower plant design.
Responsibilities GPU SOFTWARE DEVELOPER THE ROLE: AMD is looking for a specialized software ... To grow these libraries with rich features and support customers at scale, development must follow ...
Responsibilities GPU SOFTWARE DEVELOPER THE ROLE: AMD is looking for a specialized software ... To grow these libraries with rich features and support customers at scale, development must follow ...
GPU SOFTWARE DEVELOPER THE ROLE: AMD is looking for a specialized software engineer who is ... To grow these libraries with rich features and support customers at scale, development must follow ...
GPU SOFTWARE DEVELOPER THE ROLE: AMD is looking for a specialized software engineer who is ... To grow these libraries with rich features and support customers at scale, development must follow ...
Senior Software Developer (Remote)
Calgary, AB · Remote
CA$110K - CA$145K/yr
What You'll Do as a Senior Software Developer * Design & Scale Robust Architecture: Develop and ... Enhance CI/CD pipelines, support automated testing strategies, and establish rigorous coding ...
Quick apply
Senior Software Developer (Remote)
Calgary, AB · Remote
CA$110K - CA$145K/yr
What You'll Do as a Senior Software Developer * Design & Scale Robust Architecture: Develop and ... Enhance CI/CD pipelines, support automated testing strategies, and establish rigorous coding ...
Internship Software Support Engineer information
What is the difference between Internship Software Support Engineer vs Software Support Specialist?
| Aspect | Internship Software Support Engineer | Software Support Specialist |
|---|---|---|
| Required Credentials | Currently pursuing or recently completed relevant degree (e.g., Computer Science) | Typically requires experience or certifications in support or IT |
| Work Environment | Internship setting, learning-focused, entry-level tasks | Full-time or part-time support role, more independent |
| Employer & Industry Usage | Tech companies, software firms, startups | IT service providers, software companies, tech support teams |
| Search & Comparison Intent | Understanding entry-level support roles for students or recent grads | Seeking experienced support roles or career progression |
The main difference is that an Internship Software Support Engineer is an entry-level, learning-focused position often held by students or recent graduates, whereas a Software Support Specialist is a more experienced, full-time role requiring prior support experience. Internships provide training and exposure, while support specialists handle ongoing customer issues independently.
Job description
End-point Support Engineer - Black Duck Software, Inc.
About the Role
As an End-point Support Engineer at Black Duck Software, Inc., you will provide world-class technical support to employees globally. You will play a key role in ensuring a seamless technology experience by resolving issues efficiently, maintaining systems, and contributing to continuous improvement across IT operations.
Key responsibilities (what you will do):
- Provide exceptional IT support to Black Duck Software, Inc. employees worldwide, managing inbound tickets from submission to resolution.
- Document troubleshooting steps in detail and clearly communicate solutions to end users.
- Support onboarding for new employees by provisioning access to systems, applications, and hardware.
- Maintain an accurate hardware inventory using asset management tools, ensuring efficient lifecycle management.
- Manage procurement and logistics for hardware and software, including vendor coordination for orders, deliveries, and repairs.
- Uphold IT security best practices and contribute to a zero-trust environment using tools such as Okta.
- Analyze IT processes and recommend improvements to enhance team efficiency and user experience.
- Support and configure macOS, iOS, Windows, and Android systems across an environment with 1,600+ endpoints.
- Develop and maintain documentation to standardize IT processes and improve operational efficiency.
- Manage small to medium-sized IT projects, ensuring adherence to timelines, scope, and deliverables.
- Stay current with emerging technologies, sharing knowledge and promoting a culture of continuous learning.
Key requirements:
- 2-5 years of hands-on experience in IT support or a related field.
- Required experience with MDM (InTune and Jamf)
- Proven experience managing inbound tickets end-to-end, ensuring timely resolution and follow-up.
- Strong ability to document troubleshooting processes and communicate solutions clearly to users.
- Experience identifying process improvements and contributing to operational efficiency.
- Hands-on experience with Jamf Pro and Microsoft Intune, with a solid understanding of MDM for macOS and Windows platforms.
- Experience supporting IT environments with 1,600 + endpoints.
- Strong working knowledge of macOS, iOS, and Windows systems.
- Experience supporting core technologies such as M365, Zendesk, Adobe, and Keeper, with the ability to troubleshoot user issues.
- Enthusiasm for learning new technologies and staying up to date with IT trends.
- Excellent communication skills with the ability to explain technical concepts to diverse audiences.
- Experience contributing to or coordinating small to medium-sized IT projects.
- Familiarity with Okta or similar SSO platforms for identity and access management.
- A growth mindset with an interest in process improvement, automation, and emerging technologies, including AI.