Software Support Analyst I FLSA STATUS: Non-Exempt REPORTS TO: Team Lead JOB LOCATION: Piney Flats ... software developers and clients. * Identify, troubleshoot and resolve application issues.
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Software Support Analyst I FLSA STATUS: Non-Exempt REPORTS TO: Team Lead JOB LOCATION: Piney Flats ... software developers and clients. * Identify, troubleshoot and resolve application issues.
Software Support Analyst I FLSA STATUS: Non-Exempt REPORTS TO: Team Lead JOB LOCATION: Piney Flats ... software developers and clients. * Identify, troubleshoot and resolve application issues.
Software Support Analyst I DEPARTMENT: Public Sector REPORTS TO: Director of Support JOB LOCATION ... software developers and clients. * Identify, troubleshoot and resolve application issues.
Software Support Analyst I DEPARTMENT: Public Sector REPORTS TO: Director of Support JOB LOCATION ... software developers and clients. * Identify, troubleshoot and resolve application issues.
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$13.44/hr
Desktop Support Engineer Job Details Provide professional assistance to internal and external customers having hardware- and software-related problems with their supported desktop, laptop or ...
Desktop Support Engineer
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ITS Support Engineer I
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Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers ... software issues implementing successful solutions. Our Engineers guide and empower technical and ...
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Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers ... software issues implementing successful solutions. Our Engineers guide and empower technical and ...
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Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers ... software issues implementing successful solutions. Our Engineers guide and empower technical and ...
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By submitting your interest, you'll be among the first to know when internship opportunities open ... Supporting the development of console and embedded software systems * Troubleshooting issues and ...
By submitting your interest, you'll be among the first to know when internship opportunities open ... Supporting the development of console and embedded software systems * Troubleshooting issues and ...
By submitting your interest, you'll be among the first to know when internship opportunities open ... Supporting the development of console and embedded software systems * Troubleshooting issues and ...
By submitting your interest, you'll be among the first to know when internship opportunities open ... Supporting the development of console and embedded software systems * Troubleshooting issues and ...
By submitting your interest, you'll be among the first to know when internship opportunities open ... Supporting the development of console and embedded software systems * Troubleshooting issues and ...
By submitting your interest, you'll be among the first to know when internship opportunities open ... Supporting the development of console and embedded software systems * Troubleshooting issues and ...
By submitting your interest, you'll be among the first to know when internship opportunities open ... Supporting the development of console and embedded software systems * Troubleshooting issues and ...
By submitting your interest, you'll be among the first to know when internship opportunities open ... Supporting the development of console and embedded software systems * Troubleshooting issues and ...
By submitting your interest, you'll be among the first to know when internship opportunities open ... Supporting the development of console and embedded software systems * Troubleshooting issues and ...
By submitting your interest, you'll be among the first to know when internship opportunities open ... Supporting the development of console and embedded software systems * Troubleshooting issues and ...
Internship Software Support Engineer information
What is the difference between Internship Software Support Engineer vs Software Support Specialist?
| Aspect | Internship Software Support Engineer | Software Support Specialist |
|---|---|---|
| Required Credentials | Currently pursuing or recently completed relevant degree (e.g., Computer Science) | Typically requires experience or certifications in support or IT |
| Work Environment | Internship setting, learning-focused, entry-level tasks | Full-time or part-time support role, more independent |
| Employer & Industry Usage | Tech companies, software firms, startups | IT service providers, software companies, tech support teams |
| Search & Comparison Intent | Understanding entry-level support roles for students or recent grads | Seeking experienced support roles or career progression |
The main difference is that an Internship Software Support Engineer is an entry-level, learning-focused position often held by students or recent graduates, whereas a Software Support Specialist is a more experienced, full-time role requiring prior support experience. Internships provide training and exposure, while support specialists handle ongoing customer issues independently.
Software Support Analyst I
Piney Flats, TN • On-site
i3 Verticals
• Embedded Software • 51 - 200 employees51 - 200 employees
Full-time
Re-posted 5 days ago
i3 Verticals rating
7.6
Based on 6 frontline employees who took The Breakroom Quiz
Job description
JOB TITLE: Software Support Analyst I
FLSA STATUS: Non-Exempt
REPORTS TO: Team Lead
JOB LOCATION: Piney Flats, TN
TRAVEL: 5-10% travel required
SUMMARY OF POSITION:
The valued candidate will be responsible for providing front-line technical support to clients for our proprietary software applications used in government system implementations. The candidate must possess strong technical, troubleshooting and customer service skills. The candidate will work in a small team of other Support Analysts and will report to the team lead.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
- Build and maintain effective relationships with team members, management, in-house software developers and clients.
- Identify, troubleshoot and resolve application issues.
- Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
- Document all reported issues and task details; analyze gathered data.
- Deploy and provide training on software applications to new clients and new versions to current clients.
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- High school diploma or equivalent
- Two (2) years related experience
- Must have a proficient understanding of computer and technical concepts
- Must have strong troubleshooting skills
- Must have strong verbal and written communication skills
- Ability to prioritize workload and manage multiple responsibilities effectively
What i3 Verticals employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About i3 Verticals
Sourced by ZipRecruiter
Industry
Embedded software
Company size
51 - 200 Employees
Headquarters location
Nashville, TN, US
Year founded
2012