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Internship Software Support Engineer Jobs in Missouri

Neshent Technologies

Mainframe Support Engineer

Clayton, MO · On-site

$45.75 - $59/hr

We are seeking a Mainframe Support Engineer to provide L2/L3 production support for enterprise mainframe applications. The ideal candidate will have strong experience with COBOL, DB2, VSAM, Batch ...

Neshent Technologies

Mainframe Support Engineer

Hazelwood, MO · On-site

$46.25 - $59.50/hr

We are seeking a Mainframe Support Engineer to provide L2/L3 production support for enterprise mainframe applications. The ideal candidate will have strong experience with COBOL, DB2, VSAM, Batch ...

Neshent Technologies

Mainframe Support Engineer

Glendale, MO · On-site

$46.75 - $60.25/hr

We are seeking a Mainframe Support Engineer to provide L2/L3 production support for enterprise mainframe applications. The ideal candidate will have strong experience with COBOL, DB2, VSAM, Batch ...

Neshent Technologies

Mainframe Support Engineer

Creve Coeur, MO · On-site

$47.75 - $61.25/hr

We are seeking a Mainframe Support Engineer to provide L2/L3 production support for enterprise mainframe applications. The ideal candidate will have strong experience with COBOL, DB2, VSAM, Batch ...

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Neshent Technologies

Mainframe Support Engineer

Affton, MO

$43.50 - $55.75/hr

We are seeking a Mainframe Support Engineer to provide L2/L3 production support for enterprise mainframe applications. The ideal candidate will have strong experience with COBOL, DB2, VSAM, Batch ...

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All JobsSoftware Support Engineer JobsInternship Software Support Engineer JobsInternship Software Support Engineer Jobs in Missouri

Internship Software Support Engineer information

What is the difference between Internship Software Support Engineer vs Software Support Specialist?

AspectInternship Software Support EngineerSoftware Support Specialist
Required CredentialsCurrently pursuing or recently completed relevant degree (e.g., Computer Science)Typically requires experience or certifications in support or IT
Work EnvironmentInternship setting, learning-focused, entry-level tasksFull-time or part-time support role, more independent
Employer & Industry UsageTech companies, software firms, startupsIT service providers, software companies, tech support teams
Search & Comparison IntentUnderstanding entry-level support roles for students or recent gradsSeeking experienced support roles or career progression

The main difference is that an Internship Software Support Engineer is an entry-level, learning-focused position often held by students or recent graduates, whereas a Software Support Specialist is a more experienced, full-time role requiring prior support experience. Internships provide training and exposure, while support specialists handle ongoing customer issues independently.

Internship Software Support Engineer jobs near you

Mainframe Support Engineer

Neshent Technologies

Marlborough, MO • On-site

$43.50 - $56/hr

Full-time

Posted 11 days ago

Job description

We are seeking a Mainframe Support Engineer to provide L2/L3 production support for enterprise mainframe applications. The ideal candidate will have strong experience with COBOL, DB2, VSAM, Batch processing, and production support operations. This role involves incident management, troubleshooting, batch monitoring, data analysis, and collaboration with cross-functional teams to ensure system stability and business continuity.

Primary Responsibilities
  • Provide L2/L3 production support for mainframe applications and services.
  • Investigate, troubleshoot, and resolve production incidents within defined SLAs.
  • Perform incident triage, root cause analysis, and implement timely resolutions.
  • Monitor and support batch jobs, identify job abends, and ensure successful batch processing.
  • Execute operational runbooks and standard operating procedures (SOPs).
  • Perform DB2 data analysis, reporting, and troubleshooting.
  • Collaborate with business users and technical teams to resolve production issues.
  • Maintain operational documentation, knowledge base articles, and support procedures.
  • Participate in incident communication, status updates, and post-incident reviews.
  • Support workforce management, time reporting, and overtime equalization processes where applicable.
  • Identify opportunities to improve operational efficiency and system reliability.
Required Skills & Qualifications
  • 5+ years of experience in Mainframe Production Support.
  • Strong hands-on experience with COBOL, DB2, VSAM, and Batch Processing.
  • Experience handling L2/L3 production support, incident management, and problem resolution.
  • Strong knowledge of batch scheduling, monitoring, and job abend analysis.
  • Experience with DB2 queries, data analysis, and report generation.
  • Understanding of production support processes, SLA management, and operational procedures.
  • Exposure to C# and VB.NET applications is desirable.
  • Excellent troubleshooting, analytical, and problem-solving skills.
  • Strong communication skills with the ability to work effectively with business and technical stakeholders.
  • Ability to work independently in a fast-paced production support environment.
Preferred Qualifications
  • Experience supporting workforce management or time reporting applications.
  • Knowledge of ITIL-based Incident and Problem Management processes.
  • Experience with production monitoring and operational support tools.
  • Ability to support after-hours or on-call production activities when required.

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