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Sales Ops Planning Manager, Reverse Logistics (RL)

Sales Ops Planning Manager, Reverse Logistics (RL)

Amazon

Sunnyvale, CA • On-site

Full-time

Posted 21 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,968 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Sales Operations and Analytics team in Amazon Devices Reverse Logistics delivers world-class supply planning services and accurate forecast guidance to support seamless customer experience, sustainability and maximum asset recovery for Amazon Devices. We are responsible for guiding millions of returned products through the reverse supply chain. This role is critical for our reverse supply chain operations and has outsized impact on all our downstream plans, guides strategic judgement, and our financial plans.
In this highly visible role, you will be responsible for entire lifecycle of returned products and work with operations and sales teams to ensure our customers' needs are met for warranty and other sales channels while maintaining healthy inventory

You will be a thought partner to supply chain operations leaders, an effective mediator between sales and operations functions and have exceptional communication skills. You will develop and present innovative solutions to accelerate value recovery for customer needs, cost reduction and healthy inventory management. You will shape custom tools and software that is developed for your use cases.

You will identify and drive continuous improvement opportunities in supply planning processes and pioneer new ways to automate and simplify our processes. You will own key planning metrics such as supply planning accuracy.
Key job responsibilities
- As a Sales Ops Planning Manager you run sales and operations planning process for assigned programs periodically to fulfill warranty requirements
- Monitor refurbished inventory health to ensuring efficient inventory globally
- Develop and present supply and inventory strategies to execute new product launches
- Manage product lifecycle analysis to guide products from sustaining to end of life stages and gain buy in from stakeholders
- Be the single point of contact for sales partners in supply planning, performance tracking and reporting
- Partner with finance on annual operational planning and supply planning process
- Identify improvement opportunities in planning processes and guide cross functional improvement efforts
- Develop, own and monitor planning accuracy and efficiency
.

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About Amazon

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Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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