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User Acceptance Testing (UAT) Tester / Secondary Support

Department: Systems Management

Employment Type: Full Time

Location: Bloomington, MN

Reporting To: Head of Testing & Support

Compensation: $90,000 - $100,000 / year

Description

We are seeking a detail-oriented mortgage professional to support User Acceptance Testing (UAT) and provide secondary production support. This role is responsible for validating system enhancements, ensuring alignment with business requirements, and assisting with issue resolution to support smooth operational performance.

Responsibilities and Duties:

• Execute UAT test cases for mortgage-related system updates, enhancements, and defect fixe

• Validate functionality against business and regulatory requirements

• Document test results, defects, and discrepancies with clear, actionable detail

• Collaborate with business stakeholders, developers, and QA teams to resolve issues

• Provide secondary support for production-related inquiries and system issues

• Assist in troubleshooting, root cause analysis, and escalation when needed

• Support release validation and post-deployment verification activities

• Maintain testing documentation, including test plans, scripts, and results

Education and Experience:

• Experience in mortgage operations (e.g., origination, processing, underwriting, or servicing)

• Strong understanding of mortgage workflows, documentation, and regulatory requirements

• 2+ years of ServiceNow ticketing experience required

• Experience with UAT, QA testing, or system implementations

• Proficiency with testing tools, issue tracking systems, and Microsoft Office Suite

• Strong analytical, problem-solving, and communication skills

• High attention to detail with the ability to manage multiple priorities

Preferred Skills:

• Familiarity with LOS platforms (e.g., Vesta, LauraMac, or similar)

• Experience working in Agile or project-based environments

• Knowledge of mortgage regulatory requirements

• Experience with Docs/Docutech packages

• Ability to work a hybrid schedule in Bloomington, MN

Key Competencies:

• UAT & Testing Execution: Accurately validates system changes against business and regulatory requirements.

• Analytical & Problem Solving: Identifies defects, performs root cause analysis, and supports issue resolution.

• Attention to Detail: Ensures precision in test execution, documentation, and defect tracking.

• Mortgage Operations Knowledge: Applies understanding of workflows, documentation, and compliance requirements.

• Communication & Collaboration: Works effectively with stakeholders, developers, and QA teams to resolve issues.

How This Role Demonstrates Our Values:

• Integrity: Ensures system changes are tested thoroughly and meet regulatory and business requirements before release.

• Collaboration: Partners with business, technology, and QA teams to support successful system implementations.

• Excellence: Delivers high-quality testing, documentation, and support to maintain system reliability and performance.

• Critical Curiosity: Investigates defects, asks questions, and seeks to understand system behavior to improve outcomes.

Benefits

• Competitive compensation package, including base salary and performance-based bonus opportunities

• 401(k) plan with 100% company match up to 4%

• Comprehensive health coverage: medical, dental, vision, HSA, and FSA options

• Generous paid time off: 20 days PTO, company holidays, and sick time

• Paid parental leave

• Company-paid life insurance and disability coverage

• Employee Assistance Program (EAP): mental health, financial, and wellness support

• Professional development: tuition reimbursement and growth opportunities

• Commuter and transit benefits

Successful applicants will exemplify strong ethics, integrity, respect for others, accountability for decisions and actions, and good citizenship.

Maintaining a reliable, uninterrupted high speed internet connection is a requirement of hybrid or remote positions.

All job duties and responsibilities must be performed within the guidelines of the Verus Residential Mortgage Employee Handbook and established company policies and procedures. It is the responsibility of each employee to maintain confidentiality of the company, its clients and to follow applicable laws and regulations in the performance of duties.

Verus Mortgage Capital is an equal opportunity employer. All qualified applicants are welcomed to apply and will receive consideration for employment without unlawful discrimination because of a person’s race, religious creed, color, national origin, citizenship status, ancestry, marital status, sex, age, or sexual orientation, or because of a person’s disability or medical condition.