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Internship Remote Inbound Customer Service Representative Jobs in Rochester Hills, MI

TOWNE MORTGAGE COMPANY

CUSTOMER SERVICE REP. - Remote

Troy, MI · Remote

$16.50 - $22.25/hr

The Customer Service Representative receives and processes telephone calls and service requests ... This position is remote. Duties & Responsibilities Overview: * Respond to a wide range of customer ...

New

TEKsystems

Customer Service Representative

Warren, MI · Remote

$19 - $19.50/hr

Remote (Preference given to Michigan-based candidates) Schedule: Must be flexible to work within ... customer service experience and a desire to grow. Key Responsibilities * Provide exceptional ...

New

TEKsystems

Customer Service Representative

Warren, MI · Remote

$19 - $19.50/hr

Ability to work independently in a remote environment Preferred Qualifications * Associate degree ... services. We accelerate business transformation for our customers. Our expertise in strategy ...

New

Liveops

Remote Customer Service Agent

Waterford, MI · Remote

$15.75 - $21/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Farmington, MI · Remote

$15.25 - $20.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Southfield, MI · Remote

$14.25 - $19/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Westland, MI · Remote

$14.25 - $19/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Clinton Township, MI · Remote

$15.25 - $20.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Sterling Heights, MI · Remote

$14.50 - $19.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Warren, MI · Remote

$14.50 - $19.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Troy, MI · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Macomb, MI · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Utica, MI · Remote

$14.25 - $19/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Dearborn, MI · Remote

$14.25 - $19/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Rochester, MI · Remote

$14.25 - $19/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Detroit, MI · Remote

$15.25 - $20.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

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All JobsInbound Customer Service Representative JobsInternship Remote Inbound Customer Service Representative JobsInternship Remote Inbound Customer Service Representative Jobs in Rochester Hills, MI

Internship Remote Inbound Customer Service Representative information

See Rochester Hills, MI salary details

$9

$17

$24

How much do internship remote inbound customer service representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for internship remote inbound customer service representative in Rochester Hills, MI is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.23 per hour, depending on experience, location, and employer.

What is an internship remote inbound customer service representative?

An Internship Remote Inbound Customer Service Representative is an entry-level position where interns work from home to handle incoming customer inquiries via phone, chat, or email. Their main role is to assist customers with questions, resolve issues, and provide information about products or services in a professional and friendly manner. This internship helps individuals gain practical experience in customer service, develop communication skills, and learn how to use customer relationship management (CRM) tools, all while working remotely.

What are the key skills and qualifications needed to thrive as an internship remote inbound customer service representative?

To thrive as an Internship Remote Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and basic computer proficiency is typically expected. Patience, active listening, and adaptability are vital soft skills for building rapport and handling challenging customer interactions. These skills and qualities are crucial to providing effective customer support, ensuring customer satisfaction, and maintaining smooth remote operations.

What are some common challenges faced by remote inbound customer service interns, and how can they be effectively managed?

Remote inbound customer service interns often face challenges such as staying motivated while working independently, managing time effectively, and handling a high volume of customer inquiries without in-person team support. To overcome these, it's helpful to establish a structured daily routine, actively participate in virtual team meetings, and make use of internal communication tools to seek guidance when needed. Most companies provide extensive training and regular check-ins to ensure interns feel supported and connected, which can greatly enhance success in the role.

What is the difference between Internship Remote Inbound Customer Service Representative vs Remote Call Center Agent?

AspectInternship Remote Inbound Customer Service RepresentativeRemote Call Center Agent
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentRemote, internship setting, supervisedRemote, full-time or part-time, supervised
Industry UsageCustomer service, retail, tech supportTelecommunications, retail, tech support
Search IntentInternship opportunities, entry-level customer service rolesCustomer support, inbound call handling

The main difference is that an Internship Remote Inbound Customer Service Representative is an entry-level, supervised internship position focused on gaining experience, while a Remote Call Center Agent typically works full-time or part-time handling inbound calls in a professional setting. Both roles require similar credentials and are used across various industries, but internships are geared toward skill development and career exploration.

What cities near Rochester Hills, MI are hiring for Internship Remote Inbound Customer Service Representative jobs?

Cities near Rochester Hills, MI with the most Internship Remote Inbound Customer Service Representative job openings:

Internship Remote Inbound Customer Service Representative jobs near you
Infographic showing various Internship Remote Inbound Customer Service Representative job openings in Rochester Hills, MI as of June 2026, with employment types broken down into 81% Full Time, 18% Part Time, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,987 per year, or $17.3 per hour.

CUSTOMER SERVICE REP. - Remote

TOWNE MORTGAGE COMPANY

Troy, MI • Remote

$16.50 - $22.25/hr

Full-time

Posted 3 days ago

New

Job description

Towne Mortgage Family of Companies has more than 40 years of experience in the mortgage industry as a multi-channel, national mortgage lender. We have an opening on our Customer Service team, and we are looking for the right person to join our award-winning company.

When you choose to work at Towne, you join more than a mortgage company; you become part of the Towne family! Our culture encourages you to show up for the job and stay for your career!

Position Overview:

The Customer Service Representative receives and processes telephone calls and service requests from customers regarding mortgage and escrow accounts. Is responsible for appropriately resolving customer inquiries regarding mortgage loan servicing, escrow accounts, billing, and payment processing. Escalates more complex problems to leadership for review and resolution. Promotes Towne Mortgage customer service standards by demonstrating an understanding of the mortgage process and account information, researching and reviewing sources to ensure accuracy, and responding to customer inquiries.


The schedule for this position is 9 a.m. - 6 p.m. or 10 a.m. to 7 p.m. EST. Possible rotating Saturdays. This position is remote.

Duties & Responsibilities Overview:

  • Respond to a wide range of customer inquiries in accordance with Towne Mortgage quality, compliance, and service standards.
  • Utilize various mortgage and accounting systems to accurately research, review, and document various customer account information.
  • Maintain demonstrated working knowledge of all elements of the mortgage lifecycle and relevant regulatory and compliance guidelines.
  • Demonstrate excellent customer service skills consistently, including active listening and the ability to explain complex concepts over the phone, via email, and in person.
  • De-escalate dissatisfied customers appropriately, implement appropriate service recovery strategies, and escalate to leadership as necessary.
  • Possess strong written and verbal communications skills and interact effectively with diverse customer and team member groups, and with all levels of the organization.
  • Employ excellent analytical, problem-solving, critical-thinking, and judgment skills to ensure the accuracy and completeness of information provided to customers and documented across various systems.
  • Organize, prioritize, and process a high volume of work accurately and efficiently.
  • Proficient in common mortgage industry business support tools and financial services technology (i.e., Microsoft Office, Outlook, Fiserv, Encompass, etc.)

Requirements Overview:

  • Three years’ broad mortgage servicing experience; escrow experience a must!
  • Demonstrated knowledge of the end-to-end mortgage process
  • One year of experience in a high-volume call center environment
  • Demonstrated proficiency in common mortgage industry business support tools and financial services technology
  • Working knowledge of and demonstration of “best-in-class” customer service practices and principles
  • Excellent verbal and written communication skills.
  • Strong customer relations disposition and interpersonal skills.

Towne Mortgage is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, disability, national origin, veteran status, or genetic information, as well as any other State or local employment protections. Towne Mortgage is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.