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Internship Remote Inbound Customer Service Representative Jobs in Orlando, FL

TEKsystems

Customer Service Representative

Orlando, FL · Remote

$18.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

NOW HIRING 100% REMOTE CALL CENTER AGENTS (LOCATED IN EST OR CST ONLY) ***Must have flexible ... As a Customer Service Representative, you will be taking incoming calls for delivery and payments ...

Topline Insurance

Customer Service Specialist

Orlando, FL · Remote

$15.75 - $21/hr

We are looking for a high-performing, 100% remote Customer Service Representative who doesn't need ... You will be the primary point of contact for inbound and outbound calls, serving as a trusted ...

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All JobsInbound Customer Service Representative JobsInternship Remote Inbound Customer Service Representative JobsInternship Remote Inbound Customer Service Representative Jobs in Orlando, FL

Internship Remote Inbound Customer Service Representative information

See Orlando, FL salary details

$9

$17

$25

How much do internship remote inbound customer service representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for internship remote inbound customer service representative in Orlando, FL is $17.55, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.52 per hour, depending on experience, location, and employer.

What is an internship remote inbound customer service representative?

An Internship Remote Inbound Customer Service Representative is an entry-level position where interns work from home to handle incoming customer inquiries via phone, chat, or email. Their main role is to assist customers with questions, resolve issues, and provide information about products or services in a professional and friendly manner. This internship helps individuals gain practical experience in customer service, develop communication skills, and learn how to use customer relationship management (CRM) tools, all while working remotely.

What are the key skills and qualifications needed to thrive as an internship remote inbound customer service representative?

To thrive as an Internship Remote Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and basic computer proficiency is typically expected. Patience, active listening, and adaptability are vital soft skills for building rapport and handling challenging customer interactions. These skills and qualities are crucial to providing effective customer support, ensuring customer satisfaction, and maintaining smooth remote operations.

What are some common challenges faced by remote inbound customer service interns, and how can they be effectively managed?

Remote inbound customer service interns often face challenges such as staying motivated while working independently, managing time effectively, and handling a high volume of customer inquiries without in-person team support. To overcome these, it's helpful to establish a structured daily routine, actively participate in virtual team meetings, and make use of internal communication tools to seek guidance when needed. Most companies provide extensive training and regular check-ins to ensure interns feel supported and connected, which can greatly enhance success in the role.

What is the difference between Internship Remote Inbound Customer Service Representative vs Remote Call Center Agent?

AspectInternship Remote Inbound Customer Service RepresentativeRemote Call Center Agent
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentRemote, internship setting, supervisedRemote, full-time or part-time, supervised
Industry UsageCustomer service, retail, tech supportTelecommunications, retail, tech support
Search IntentInternship opportunities, entry-level customer service rolesCustomer support, inbound call handling

The main difference is that an Internship Remote Inbound Customer Service Representative is an entry-level, supervised internship position focused on gaining experience, while a Remote Call Center Agent typically works full-time or part-time handling inbound calls in a professional setting. Both roles require similar credentials and are used across various industries, but internships are geared toward skill development and career exploration.

What cities near Orlando, FL are hiring for Internship Remote Inbound Customer Service Representative jobs?

Cities near Orlando, FL with the most Internship Remote Inbound Customer Service Representative job openings:

Internship Remote Inbound Customer Service Representative jobs near you

LSA Specialist/Senior CSR

Seacoast Service Partners NA LLC

Orlando, FL • On-site, Remote

$18 - $24.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Description

LSA Specialist / Senior CSR

Reports To: Call Center Manager

Location: Remote, hybrid, or on-site at the call center

Compensation: Base range plus performance bonus structure

About Us

Seacoast Service Partners is a growing service platform supporting leading HVAC, plumbing, refrigeration, and related service companies across Florida. We are focused on building strong local teams, delivering quality service, and creating growth opportunities for the people who represent us in the field.

At SSP, our core values guide how we work every day: Working Together, Safety Above All, Integrity & Trust, and Results & Growth.

Position Summary

The LSA Specialist / Senior CSR is the single owner of Google Local Services Ads (LSA) across every Seacoast operating company - a top-tier CSR on the phones and the operator of the LSA program behind them.

LSA is not a normal ad channel. Google charges per lead, not per click, and ranking is driven by phone performance: how quickly and consistently calls are answered, how many leads are booked, and what customer reviews say. In LSA, the phone is the ad. A missed call wastes budget and can cost ranking at the same time.

What You'll Do

Front Line - Senior CSR

Answer inbound LSA calls and message leads with best-in-class speed, tone, and call control

Book qualified jobs at a high rate: handle price shoppers, urgency objections, and scheduling friction without losing the lead

Capture complete, accurate customer and job data in the CRM (ServiceTitan or equivalent), including lead source every single time

Respond to LSA message leads inside the response window, including evenings and weekends per the coverage schedule

LSA Program Operations

Disposition every lead in the LSA dashboard daily: booked, not booked, archived, with correct job types

Manage credits and disputes for invalid leads (spam, solicitation, wrong service, out of area) and confirm Google's automated credits actually land

Maintain per-opco settings: weekly budgets, job types, service areas, business hours, and ad schedules, coordinated with marketing

Protect the ranking inputs: answer rate, responsiveness, booking activity, and review velocity

Keep Google Guaranteed / Google Screened requirements current per opco (licensing, insurance, background checks)

Program Intelligence and Coaching

Own the weekly per-opco LSA report: leads, valid leads, cost per lead, booking rate, cost per booked job, answer rate, and credit recovery

QA call recordings, score CSR performance on LSA calls, and run coaching sessions with the wider CSR team

Feed insight back to marketing on which job types and areas produce booked work and where budget should move

Escalate capacity conflicts so budget and dispatch stay aligned - we do not pay for leads we cannot serve

What Success Looks Like

Answer rate: 95%+ of LSA calls answered live during coverage hours

Message response: first reply under 15 minutes

Booking rate: 70%+ of valid leads converted to booked jobs

Disposition hygiene: 100% of leads dispositioned within 24 hours

Credit recovery: all eligible invalid leads flagged and credited within the review window

Weekly per-opco report delivered every Monday

Required Qualifications

3+ years as a CSR in home services (HVAC, plumbing, electrical or similar) with a track record of high booking rates

Hands-on LSA dashboard experience: personally dispositioned leads, managed credits or disputes, adjusted budgets, job types and hours. "Our agency ran it" does not qualify.

Fluency in the LSA model: pay per lead, ranking driven by responsiveness and reviews, Google Guaranteed / Screened requirements

CRM discipline: ServiceTitan, Housecall Pro, Jobber or equivalent, plus call tracking familiarity

Can explain answer rate, booking rate, cost per lead, and cost per booked job without notes

Available for extended coverage hours on a defined schedule - LSA leads don't keep office hours

Preferred Qualifications

Multi-location or multi-brand LSA management

Coaching, QA scoring, or CSR team leadership experience

Working knowledge of Google Ads and Google Business Profile alongside LSA

Dispatch or capacity planning exposure

What We Offer

A high-impact role with ownership of LSA performance across every Seacoast operating company

The opportunity to shape a growing program and coach CSR teams across multiple brands

Medical, dental, and vision insurance

401(k) plan

Paid time off and paid holidays

Base compensation and performance bonus structure to be finalized before posting

Apply