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Internship Remote Inbound Customer Service Representative Jobs in Gainesville, GA

micro1 AI

Biostatistician

Athens, GA · Remote

$60 - $65/hr

Remote micro1 is engaging Biostatisticians to contribute their clinical statistics expertise to a ... study reports (CSR), including subtle errors in population definitions, censoring rules, or ...

micro1 AI

Director of Biostatistics

Athens, GA · Remote

$60 - $65/hr

Remote micro1 is engaging Biostatisticians to contribute their clinical statistics expertise to a ... study reports (CSR), including subtle errors in population definitions, censoring rules, or ...

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All JobsInbound Customer Service Representative JobsInternship Remote Inbound Customer Service Representative JobsInternship Remote Inbound Customer Service Representative Jobs in Gainesville, GA

Internship Remote Inbound Customer Service Representative information

See Gainesville, GA salary details

$9

$17

$25

How much do internship remote inbound customer service representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for internship remote inbound customer service representative in Gainesville, GA is $17.53, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.52 per hour, depending on experience, location, and employer.

What is the difference between Internship Remote Inbound Customer Service Representative vs Remote Call Center Agent?

AspectInternship Remote Inbound Customer Service RepresentativeRemote Call Center Agent
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentRemote, internship setting, supervisedRemote, full-time or part-time, supervised
Industry UsageCustomer service, retail, tech supportTelecommunications, retail, tech support
Search IntentInternship opportunities, entry-level customer service rolesCustomer support, inbound call handling

The main difference is that an Internship Remote Inbound Customer Service Representative is an entry-level, supervised internship position focused on gaining experience, while a Remote Call Center Agent typically works full-time or part-time handling inbound calls in a professional setting. Both roles require similar credentials and are used across various industries, but internships are geared toward skill development and career exploration.

What are the key skills and qualifications needed to thrive as an internship remote inbound customer service representative?

To thrive as an Internship Remote Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and basic computer proficiency is typically expected. Patience, active listening, and adaptability are vital soft skills for building rapport and handling challenging customer interactions. These skills and qualities are crucial to providing effective customer support, ensuring customer satisfaction, and maintaining smooth remote operations.

What are some common challenges faced by remote inbound customer service interns, and how can they be effectively managed?

Remote inbound customer service interns often face challenges such as staying motivated while working independently, managing time effectively, and handling a high volume of customer inquiries without in-person team support. To overcome these, it's helpful to establish a structured daily routine, actively participate in virtual team meetings, and make use of internal communication tools to seek guidance when needed. Most companies provide extensive training and regular check-ins to ensure interns feel supported and connected, which can greatly enhance success in the role.

What is an internship remote inbound customer service representative?

An Internship Remote Inbound Customer Service Representative is an entry-level position where interns work from home to handle incoming customer inquiries via phone, chat, or email. Their main role is to assist customers with questions, resolve issues, and provide information about products or services in a professional and friendly manner. This internship helps individuals gain practical experience in customer service, develop communication skills, and learn how to use customer relationship management (CRM) tools, all while working remotely.
What are the most commonly searched types of Remote Inbound Customer Service Representative jobs in Gainesville, GA? The most popular types of Remote Inbound Customer Service Representative jobs in Gainesville, GA are:
What cities near Gainesville, GA are hiring for Internship Remote Inbound Customer Service Representative jobs? Cities near Gainesville, GA with the most Internship Remote Inbound Customer Service Representative job openings:
Internship Remote Inbound Customer Service Representative jobs near you

Customer Service Agent - (Access) - Administrative Services - Remote/Lawrenceville, GA

View Point Health

Lawrenceville, GA • On-site, Remote

$14.25 - $19/hr

Full-time, Part-time, Per diem

Posted 18 days ago

Job description

Description
View Point Health
Job Title: Customer Service Agent (Access)
Job Code: GSS080/Administrative Support 1 or T1601/Personnel Services Worker
Shift: Full-Time (40 hours per week on average) or PRN/Hourly (19 hours per week on average)
Job Hours: 8:00 AM - 5:00 PM - Monday - Friday
Base Location: Remote/Lawrenceville, GA.
Division/Department/Program: Centralized Scheduling / Access
Full-time X
Part-time
PRN
Exempt
Nonexempt X
View Point Health is a community behavioral health center utilizing a team of psychiatrists, nurses, licensed counselors and social workers, as well as other professionals to provide services to individuals who need treatment and support to cope with mental illness, substance abuse, and intellectual and developmental disabilities. View Point Health serves uninsured, underinsured, low-income Medicaid, Medicare, war veterans and some private insurance across multiple locations with a full continuum of behavioral health services and support.
Under direct supervision, performs a variety of general secretarial, clerical, and administrative support functions/processes or a few specialized or essential clerical functions in support of a unit or office and related personnel. May enter data and/or process documents and records. The work includes operating standard office equipment. Work is performed under the close supervision of a clerical or administrative supervisor.
Duties & Responsibilities:
  • Maintaining daily operations of a busy call center. Handle inbound and outbound contacts in a courteous, timely, and professional manner.
  • Answering multi line phone calls, checking authorizations, distributing documents, fielding/managing/scheduling new and existing client appointments for all View Point Health locations as well as community providers.
  • Data entry, maintaining and updating schedules for Doctors, APRNs, and Nurses.
  • Research system to find missing information as applicable; coordinate with other departments to resolve issues as applicable.
  • Follow the processes of the client program and perform all tasks in a courteous and professional manner
  • Utilize systems and technology to complete account management tasks
  • Follow all required scripts, policies, and procedures
  • Utilize knowledge base and training to accurately answer customer questions
  • Comply with requirements surrounding confidential information and personal information.
  • Appropriately escalate customer issues with managerial team.
  • Escalate customer issues to the appropriate staff and manager for resolution as needed.
  • Ensure first call resolution through problem solving and effective call handling
  • Attending meetings and trainings and reviewing all new training material to stay up to date on changes to programs knowledge, systems, and processes.
  • Adhere to all attendance and work schedule requirements.

Minimum Qualifications:
High school diploma/GED and ability to perform basic office functions and computer related duties.
Preferred Qualifications:
  • One (1) to two (2) years of Call Center experience preferred in medical/mental health and or Substance Use inpatient or outpatient setting or at least one (1) year experience in customer service position.
  • Ability to multitask and initiative to problem solve.
  • Ability to work well independently as well as in a team setting.
  • Ability to provide excellent customer service to behaviorally challenged individuals.
  • Experience working with ECR and/or CareLogic but not required.
  • Experience working with Excel spreadsheets.
  • Excellent communication skills, bilingual a plus.
  • Excellent time management skills.

Requirements/Competencies:
  • Must be able to work remotely in a quiet secured location, must be able to attend onsite training/orientation for a period of 4-6 weeks at our Lawrenceville Office.
  • Must be able to lift 20 pounds.
  • Requires long periods of sitting.
  • Must have valid Georgia driver's license and Motor Vehicle Record in accordance with company policy.
  • Candidates for selection must pass a criminal background check (including fingerprinting).
  • Must pass a pre-employment drug screen and subject to random drug screens.

Note: Some positions may require a valid driver's license.
View Point Health is an Equal Opportunity Employer: View Point Health recruits qualified candidates for positions in View Point Health programs throughout its service area. It is the policy of View Point Health to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any type without regard to race, color, sex, religion, national origin, age, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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