Internship Remote Inbound Customer Service Representative Jobs in Buffalo, MN

Inside Sales Representative
To better serve our external customer base, Nilfisk is seeking an Inside Sales Representative that will provide phone-based support to assist and drive growth in our dealer and consumer accounts.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Inside Sales Representative's primary goal is to support sales development and improve the customer experience by creating more efficient workflows from new customer acquisition to post-sale support. The position will be focusing on gaining relationships with decision makers within the assigned accounts and to conduct strategic planning, managing any opportunities through the CRM and help increase sales revenue for each assigned location. They will help to support and fulfill the Sales Management Process, while executing inside sales campaigns that target specific industries and initiatives as determined by Sales Management. Additional tasks could also be assigned by the Inside Sales Manager and the Sales Leadership team on an ad hoc basis if they are related to the sales process. It is a virtual position, however, some time in the Brooklyn Park, MN or Morgantown, PA may be required for training and team meetings.
Primary responsibilities include but are not limited to:
Sales Calls

• Act as primary point of contact for assigned accounts
• Determine and execute regular call cadence with accounts and end users
• Conduct virtual product meetings and strategic business reviews with customer to explore additional revenue opportunities
• Collaborate with field sellers (RMs) as necessary to support site visits, demo needs, training, etc.
• Record all notes and next steps in SFDC

Customer Support

• Provide pricing support on opportunities

• Check inventory status for open opportunities and expected Purchase Orders
• Provide order tracking to customers
• Provide marketing material support as requested by Dealer partner

Prospecting

• Develop and execute inside sales campaigns
• Manage lead qualification process for all inbound leads received as prescribed by sales leadership
• Follow-up on all marketing-generated leads
• Calling and securing new prospect accounts as necessary

Administrative

• Generate all customer quotes and enters all opportunities into Salesforce
• Facilitate and Execute the New Account Set-Up Process for all new dealers and end users
• Hand off overflow of administrative items to team members as necessary

MINIMUM REQUIREMENTS
EDUCATION:
Bachelor's or Associates degree preferred
EXPERIENCE:
5+ years of proven Inside Sales experience for B2B and/or B2C
KNOWLEDGE & PERSONAL ATTRIBUTES:

• Excellent oral and written communication skills
• Excellent organizational skills
• Strong strategic planning skills

• Team player, able to interact with all functional areas and all organizational levels
• Self-starter, highly motivated
• Open to feedback and coaching
• Must exemplify and embrace Nilfisk Behaviors including:

Act as One Team with One Agenda, Understand Our Customers' business, Act and Expect Forgiveness - don't wait for permission, Try, Learn & Disrupt - The perfect plan doesn't exist, Deliver on your Promise
COMPUTER SKILLS:

• Proficiency in Microsoft Office Outlook, Word, PowerPoint and Excel.
• Proficient in SFDC, Concur and able to run and evaluate iCube reports (or similar systems with the ability to learn quickly)
• Capability to learn new software and systems quickly

TRAVEL:

• Expected annual travel at 5%

Let's create a cleaner future together
Cleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength - as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future.
Are you ready to make a change for a cleaner future?
About Nilfisk
Nilfisk is a world-leading provider of professional cleaning equipment and services, founded in Denmark in 1906. With approximately 4,500 employees across 45 countries and products sold in over 100 markets, we are committed to developing sustainable cleaning solutions that improve quality of life. We are a proud member of the United Nations Global Compact.
Benefits
Nilfisk offers a competitive total compensation package. Benefits include Health, Dental, Vision, Basic and Supplemental Life, Critical Illness and Accident Insurance, Flexible Spending Accounts, Health Savings Account with Company Contribution, 401K with Company Match, Long and Short Term Disability, Employee Assistance Program, Legal Plan, Parental Leave, Paid Vacation and Sick Time, Paid Volunteer Day, Tuition Reimbursement, Wellness Reimbursement, Scholarship opportunities, etc.
$55,200.00-$69,000.00
The estimated pay range indicates the expected annualized pay range for this position. It may not include potential bonus incentives such as annual bonus' as well as sales and sales related incentives, or overtime (on eligible positions). The actual pay offered may vary based on several factors, including the applicant's qualifications, relevant experience, unique skills, education level, certifications or licenses, and the location from which they will work. The final pay determination will comply with state or local minimum wage laws applicable to the job's location. We may ultimately pay more or less than the posted range. This range may be modified in the future.
Job applicant FAQ
Do you have questions regarding the recruitment process or alike? Please visit our FAQ for job applicants.
Talent Acquisition Process
Nilfisk does not charge any fee at any stage of the recruitment process. We do not request payment or fees from candidates for any employment-related purpose. If you encounter any such activity, please report it immediately on the Nilfisk Whistleblower website.
Nilfisk is an Equal Opportunity employer. We consider all qualified applicants without regard to race, religion, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors.