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Internship Remote Chat Support Jobs in Springfield, IL

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Internship Remote Chat Support information

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$16

$22

How much do internship remote chat support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for internship remote chat support in Springfield, IL is $16.61, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $18.37 per hour, depending on experience, location, and employer.

What is an internship remote chat support?

An Internship Remote Chat Support position is an entry-level role where interns assist customers or clients via online chat platforms from a remote location. The primary responsibilities include responding to inquiries, troubleshooting issues, and providing information about products or services in real-time. This position is ideal for gaining customer service experience, improving communication skills, and learning how to handle various support scenarios, all while working from home. Interns typically receive guidance and training from supervisors or experienced support agents. The role may also involve documenting interactions and escalating complex issues to higher-level staff.

What are the key skills and qualifications needed to thrive as an internship remote chat support?

To thrive as an Internship Remote Chat Support, you need strong written communication skills, attention to detail, and a basic understanding of customer service principles, often supported by a high school diploma or ongoing college education. Familiarity with live chat platforms, CRM systems, and ticketing tools such as Zendesk or Intercom is typically expected. Patience, active listening, and problem-solving skills help you stand out by ensuring positive and efficient customer interactions. These skills are vital to provide timely, accurate support and maintain customer satisfaction in a remote, digital environment.

What are some common challenges faced in a remote chat support internship, and how can I overcome them?

One common challenge in a remote chat support internship is maintaining clear and professional communication despite not interacting face-to-face. Interns may also encounter difficulties managing multiple chats simultaneously, especially during peak times. To overcome these challenges, it's important to develop strong written communication skills, stay organized, and utilize available resources or templates provided by your team. Regular check-ins with supervisors and active participation in team meetings can also help you stay connected and receive feedback for improvement.

What is the difference between Internship Remote Chat Support vs Customer Service Representative?

AspectInternship Remote Chat SupportCustomer Service Representative
CredentialsMinimal; often students or entry-levelHigh school diploma or equivalent; some roles may require experience
Work EnvironmentRemote, online chat platformRemote or in-office, phone and chat support
Employer & Industry UsageTech, e-commerce, service sectorsRetail, telecom, finance, various industries
Search & Comparison IntentEntry-level, training, internship opportunitiesCustomer support, client interaction, full-time roles

Internship Remote Chat Support typically involves entry-level, temporary roles focused on online chat assistance, often for students or those seeking experience. Customer Service Representatives may handle multiple communication channels and often work in full-time positions. Both roles are essential for customer engagement but differ mainly in experience level, duration, and scope of responsibilities.

What are the most commonly searched types of Remote Chat Support jobs in Springfield, IL?

The most popular types of Remote Chat Support jobs in Springfield, IL are:

What are popular job titles related to Internship Remote Chat Support jobs in Springfield, IL?

For Internship Remote Chat Support jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Internship Remote Chat Support jobs in Springfield, IL look for?

The top searched job categories for Internship Remote Chat Support jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Internship Remote Chat Support jobs?

Cities near Springfield, IL with the most Internship Remote Chat Support job openings:

Infographic showing various Internship Remote Chat Support job openings in Springfield, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $34,552 per year, or $16.6 per hour.

Licensed Remote Mental Health Counselor

Springfield, IL • Remote

Full-time

Medical, Dental, Vision

Posted 25 days ago


Job description

Position Overview

Intercare Therapy Counseling Center is seeking a dedicated and compassionate Licensed Remote Mental Health Counselor to join our team. This full-time position offers the flexibility of a fully remote work environment, allowing you to provide high-quality care to our clients from the comfort of your home. You will play a crucial role in delivering individualized mental health counseling to a diverse population of stable, low-acuity adults, helping them navigate their mental health challenges effectively.

About the Organization

Intercare Therapy Counseling Center is committed to enhancing the mental well-being of our community through accessible and compassionate therapy. Located in the heart of Springfield, Illinois, we utilize a telehealth model that expands our reach and accessibility. Our team of mental health professionals is dedicated to the highest ethical standards and aims to foster mental resilience and promote personal empowerment for every client.

Work Environment

This role is entirely remote, allowing you to craft a schedule that suits your lifestyle while ensuring that you fulfill your professional responsibilities. We appreciate the importance of work-life balance and offer flexible hours, with the option to choose either full-time (over 30 hours per week) or part-time (over 5 hours per week) engagements. Our virtual workspace is equipped with an easy-to-use counseling platform designed to streamline your interactions with clients and minimize paperwork, allowing you to focus on what matters most: helping your clients.

Key Responsibilities
  • Offer ethical and empathetic mental health counseling through secure video chat sessions.
  • Conduct thorough assessments and develop personalized treatment plans tailored to each client's needs.
  • Facilitate the development of new coping strategies, problem-solving techniques, and effective communication skills in clients.
  • Maintain accurate and timely documentation in adherence to organizational policies.
  • Participate in ongoing training and professional development to stay current with best practices in mental health counseling.
Patient Population / Client Focus

You will primarily work with stable, low-acuity adults who are seeking support for various mental health concerns. Your role will involve understanding their unique needs and helping them establish goals for their therapeutic journey. By engaging with clients through telehealth services, you can provide support that meets them where they are, offering essential tools and guidance to foster their mental wellness.

Qualifications
  • A Master’s degree or higher in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology.
  • Current state licensure as an LMFT, LCPC, LCSW, or PsyD, with independent licensure that allows you to practice without supervision.
  • No disciplinary actions on record, demonstrating a commitment to ethical practice.
  • Strong interpersonal skills and comfort with digital communication methods.
  • A stable Wi-Fi connection to ensure smooth and uninterrupted client sessions.
Preferred Experience

Experience in providing therapy through telehealth platforms is highly desirable. Familiarity with computerized documentation systems and an ability to engage clients through virtual means will enhance your effectiveness in this role. Having a background in working with adult populations in a counseling capacity will enable you to relate to and understand client needs better.

Compensation and Benefits

We offer a competitive salary range of USD 90,000 – 100,000 annually, commensurate with experience and hours worked. As part of our commitment to our employees, we provide a sign-on bonus upon successful hire. You will also receive comprehensive insurance coverage, including health, dental, and vision benefits. Employees will enjoy weekly direct deposits and onboarding processes that can be completed in as little as three days, allowing you to start making a difference quickly.

Career Growth Opportunities

At Intercare Therapy Counseling Center, we believe in cultivating our staff’s potential. We offer professional development opportunities and continuing education resources to help you expand your skill set and advance within the organization. Your commitment to growth will be met with support from our leadership team, ensuring that you have ample space to not only grow as a professional but also contribute positively to the mental health field.

Why Join Our Team

Joining our team means becoming part of a supportive, mission-driven organization that values your expertise and dedication to mental health care. We foster a collaborative atmosphere where your ideas and insights are encouraged and respected. We are committed to improving our community's mental well-being and provide you the platform and resources to make a significant impact on the lives of those we serve.

Application Information

If you are ready to embark on a meaningful career that positively impacts the community and aligns with your professional aspirations, we invite you to apply! Submit your CV today and take your first step towards joining the Intercare Therapy Counseling Center team.