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The Executive Office of Technology Services and Security (EOTSS) is the lead enterprise technology organization for the Commonwealth of Massachusetts. Charged with driving the ongoing alignment of business and technology across the Commonwealth's Executive Branch, EOTSS oversees and manages the enterprise technology, digital infrastructure and services, as well as the Commonwealth Security Operations Center and an enterprise Standard Operating Environment that includes an information security and risk management framework for over 125 state agencies and over 43,000 state employees. We directly serve our constituents by providing digital services and tools that enable taxpayers, drivers, businesses, visitors, families and other citizens to do business with the Commonwealth in a way that makes every interaction with government easier, faster, and more secure.  

EOTSS is seeking to hire a Microsoft 365 Administrator to join the Messaging & Directory Services team. The Messaging & Directory Services team is responsible for supporting the Commonwealth with all Office 365 applications, active directory, and Proofpoint E-Mail Hygiene appliances. The Microsoft 365 Administrator is responsible for providing engineering and architecture level support to the Enterprise Messaging and E-mail Gateway environment and respective supporting technologies.

The primary work location for this role will be at 200 Arlington Street Chelsea, Massachusetts 02150. The work schedule for this position is Monday through Friday, 9AM to 5PM EST.  This position is expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed.

All offers of employment into this position are conditional and subject to passing: a Massachusetts Criminal Background Check (CORI); a security clearance (fingerprinting) consistent with IRS and/or public safety requirements; and security training.

Duties and Responsibilities:

• Work with Senior Office 365 Engineers to deploy and support the enterprise Messaging and Directory Services environment that is comprised of a multi-domain Active Directory Forest, AAD Connect, Microsoft Exchange Hybrid on premise servers as they relate to Office365, Proofpoint E-Mail Hygiene appliances, and List server. 
• Perform upgrades for the systems mentioned above and assist in the on-going evaluation of the environment for optimal performance. 
•  Write PowerShell Scripts for reporting, licensing, and troubleshooting Office365.
• Assist in the configuration of Office365 Purview to ensure agency data is secured from view by other agencies and configure Office365 Retention and DLP Policies.  

• Creation of SharePoint Site Collections and ODFB account for agencies moving to Office365.
• Learn and follow Commonwealth change management and operational procedures
• Identify technology enhancements that would improve features offering and systems configuration. 
• Pro-actively participate in escalated issue resolution for the systems mentioned above.
• Monitor and respond to issues or service requests reported to the Support Desk and create and resolve problem tickets for service issues (in ServiceNow).
• Provide clear, concise, and customized documentation that is appropriate for both technical and non-technical audiences. 
• Collaborate with team members to share knowledge and assist in mentoring interns and junior staff as needed.

• Work on assigned projects and complete within timetable established by project leader. 
• Assist management in the ongoing effort to streamline systems support and reduce operational costs.
• Adhere to technical policies, standards and best practices set forth by ITD management.  

• Proactively identify and successfully troubleshoot technical issues in a timely manner, provide leadership in problem resolution, and provide progress report to customers and management. Properly document all work done during troubleshooting and resolution.
• Assist in developing, testing, documenting, and implementing disaster recovery procedures for the Directory and Messaging environment.  

• Occasional travel to professional seminars and conferences (less than 5%).
• Local travel is required between Chelsea and Boston (less than 5%).
• Required travel for disaster recovery testing or in the event of a declared disaster at the Data Center (less than 5%).

Preferred Knowledge, Skills & Abilities:  

• Experience working with all aspects of Office365 including but not limited to (Exchange Online, SharePoint Online, OneDrive for Business, TEAMS). Global Administrator experience for a large-scale Office365 GCC environment (60,000 seats) is a plus but not required.
• Knowledge of Active Directory, AD sites, replication, subnets, trusts, group policies, DNS, PKI.  Experience with a multi-child domain multi-forest trusts in a large enterprise environment (60,000 seats) a plus.
• Experience with Proofpoint anti-SPAM appliances, LDAP, or similar directory synchronization anti-Spam products a plus, but not required.
• Knowledge of Proofpoint Email Fraud Defense a plus but not required.

• Strong troubleshooting ability of complex technical issues. 
• Experience with tools used for diagnosing and resolving Windows/Active Directory and Messaging related issues such as: PING, NSLOOKUP, Netstat, TCPView, NetMon, PerfMon, Microsoft Baseline Analyzer, Ethereal, LDP, WinRoute, ISinteg, MDBView, TCPDump, and Windows network monitoring tools. 
• Experience with tools used for diagnosing and resolving AD/Exchange problems. 

• Working knowledge on how to create and implement SSL certificates.  

• Possess a willingness to learn new technologies and share information.

• Strong verbal and written communication skills, excellent documentation skills, and strong organization skills.

• Strong analytical and critical thinking skills, excellent customer relationship skills, and possess the ability to establish and maintain a high level of trust, confidence, and respect.
• Able to work both independently with minimal supervision, or within a team. 

First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements: 

Applicants must have (A) at least two (2) years of full-time or equivalent part-time professional or practical experience in the field of information technology application development and support, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions: 

I. An Associate's degree in a related field may substitute for one (1) year of the required experience.

II. A Bachelor's degree or higher in a related field may substitute for the required experience. 

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.