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Internship Luxury Customer Service Jobs (NOW HIRING)

The 1916 Company

Customer Service

Scottsdale, AZ

$23/hr

Customer Service Department: After Sales Service Department Job Type: Full-Time | In Person About ... The 1916 Company is a premier luxury watch, fine jewelry, and diamond company with boutiques in ...

The 1916 Company

Customer Service

Scottsdale, AZ · On-site

$23/hr

Customer Service Department: After Sales Service Department Job Type: Full-Time | In Person About ... The 1916 Company is a premier luxury watch, fine jewelry, and diamond company with boutiques in ...

The 1916 Company

Customer Service

Scottsdale, AZ · On-site

$23/hr

Customer Service Department: After Sales Service Department Job Type: Full-Time | In Person About ... The 1916 Company is a premier luxury watch, fine jewelry, and diamond company with boutiques in ...

FlyUSA, Inc.

Client Experience Specialist

Clearwater, FL · On-site

$60 - $85/hr

The ideal candidate will have a strong background in luxury customer service, with the ability to anticipate client needs, resolve issues, and elevate every aspect of their journey. Location: This is ...

FlyUSA, Inc

Client Experience Specialist

Clearwater, FL · On-site

$55 - $80/hr

The ideal candidate will have a strong background in luxury customer service, with the ability to anticipate client needs, resolve issues, and elevate every aspect of their journey. Location: This is ...

FlyUSA, Inc

Client Experience Specialist

Clearwater, FL · On-site

$15.25 - $19/hr

The ideal candidate will have a strong background in luxury customer service, with the ability to anticipate client needs, resolve issues, and elevate every aspect of their journey. Location: This is ...

FlyUSA, Inc.

Client Experience Specialist

Clearwater, FL · On-site

$15.25 - $19/hr

The ideal candidate will have a strong background in luxury customer service, with the ability to anticipate client needs, resolve issues, and elevate every aspect of their journey. Location: This is ...

Giarratana Management LLC

Leasing Attache

Nashville, TN · On-site

$45K - $75K/yr

Previous leasing, hospitality, or luxury customer service experience. * Communication and interpersonal skills. * Professional, driven, polished, and customer service oriented. * Strong ...

Giarratana Management LLC

Leasing Attache

Nashville, TN · On-site

$45K - $75K/yr

Previous leasing, hospitality, or luxury customer service experience. * Communication and interpersonal skills. * Professional, driven, polished, and customer service oriented. * Strong ...

Talent Solution Partners

Be Seen First

Luxury Watch Brand Liaison (Onsite In-Store)

Washington, DC · On-site

$85K - $95K/yr (+ commission)

Experienced in providing and improving exceptional customer service and luxury brand experience. Committed to understanding brand expectations and translating them to luxury retail experience.

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Infographic showing various Internship Luxury Customer Service job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service

The 1916 Company

Scottsdale, AZ

$23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

PosiPosition: Customer Service


Department: After Sales Service Department

Job Type: Full-Time | In Person

About the Company

About Us: The 1916 Company is a premier luxury watch, fine jewelry, and diamond company with boutiques in Philadelphia, Baltimore, Delaware, Denver, Scottsdale, and Newport Beach and Manhattan Beach California and Collector's Lounges in major US cities and around the world. At The 1916 Company we are committed to delivering exceptional client experiences and supporting our teams with excellence and precision. We are seeking a highly organized and proactive Customer Service Representative to provide comprehensive administrative and operational support across our luxury retail initiatives.

The After Sales Service Department

Our after-sales service team helps customers find the best solution to their jewelry and watch needs in a trusting, comfortable environment. We pay close attention to detail, manage multiple tasks simultaneously, and communicate clearly because our customers' items are precious and, in some cases, irreplaceable. Ideal candidates have experience in luxury retail, fine jewelry or watch service, luxury hospitality, or luxury automotive.

Major Duties & Responsibilities

  • Serve as the primary liaison between clients, sales associates, jewelers, watchmakers, and vendor partners.
  • Write up items for service; verify gemstones, confirm watch brands styles, and document condition upon intake. Test all diamond jewelry with a diamond tester.
  • Create and enter repair tickets, estimates, completion dates, and pick-up dates into the POS system.
  • Explain The 1916 Company pricing, service timelines, and shipping and handling charges to clients clearly and confidently.
  • Provide clients with status updates and notify them promptly of any delays.
  • Communicate daily with vendors. Calculate estimates and relay to the appropriate client.
  • Prepare, package, and ship items to vendor partners for services beyond in-house capabilities.
  • Perform basic services including jewelry cleaning, watch bracelet sizing, strap and battery changes.
  • Complete quality control on all finished repairs prior to client notification.
  • Prepare finished items for pick-up, confirm pricing, and record all information.
  • Listen to client concerns and resolve issues professionally. Escalate to management when necessary.
  • Maintain organized files including job bags, shipping records, and service documentation.

Minor Duties & Responsibilities

  • Support sales associates with repair questions and client follow-up.
  • Assist with morning and evening jewelry and watch case placement and retrieval.
  • Answer phone calls and direct calls to the appropriate associate.
  • Order watch bands and place special orders as needed.
  • May assist with sales, restocking, cash balancing, deliveries, and store upkeep.
  • Participate in semi-annual inventory. Perform other duties as assigned.

Qualifications/Skills

  • Minimum 2 years in luxury retail, fine jewelry or watch service, luxury hospitality, or luxury automotive; or equivalent combination of training and experience. On-the-job training is provided.
  • Genuine interest in fine jewelry and watches.
  • Strong multitasking ability without sacrificing client service quality.
  • Excellent oral and written communication skills.
  • Proficiency in Microsoft Office; experience with POS or repair platforms (Salesforce and Netsuite) are a plus.
  • Ability to resolve client issues, prioritize tasks, and manage multiple repairs simultaneously.
  • Available for retail hours including weekends and some holidays.
  • All candidates subject to a background check prior to hire.

Compensation & Benefits

  • Pay: $23.00 per hour, depending on experience
  • Health, dental, and vision insurance for full-time employees
  • 401(k) plan
  • Paid time off and paid holidays
  • Employee discount

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