Description
The
Field Service Engineer I installs, maintains, troubleshoots, repairs, and calibrates advanced medical equipment used in hospitals, laboratories, and healthcare facilities throughout the assigned territory. This highly customer-facing role supports preventative maintenance, equipment upgrades, software installations, and emergency service while ensuring equipment operates safely and reliably.
This position is ideal for mechanically inclined technicians with backgrounds in military technical fields, industrial maintenance, electronics, biomedical equipment, manufacturing, or mechanical repair who enjoy solving technical problems, traveling, and building long-term customer relationships.
Must-Have Skills, Experience, and Education:
- High School Diploma or GED required.
- Associate degree, military technical training, or trade school certification preferred.
- One of the following:
- 2-4 years of field service, industrial maintenance, electronics, mechanical repair, biomedical equipment, military technical, or similar technical experience.
- Associate degree or technical certification with at least one year of hands-on technical experience (internships and apprenticeships considered).
- Strong mechanical and electrical troubleshooting skills.
- Ability to read and interpret technical manuals, service documentation, and equipment procedures.
- Strong customer service and communication skills.
- Excellent organizational skills and ability to work independently.
- Valid driver's license.
- Ability to operate personal or rental vehicles.
- Proof of automobile liability insurance.
- Willingness to travel extensively throughout the assigned territory (up to 100%).
Requirements:
- Install, troubleshoot, repair, and maintain specialized medical equipment at customer sites.
- Perform preventative maintenance, Field Modification Instructions (FMIs), equipment upgrades, recalls, and warranty repairs.
- Complete equipment calibration, testing, and performance verification to manufacturer specifications.
- Install software updates and firmware revisions on Maternal Infant Care equipment, including fetal monitors and Giraffe OmniBeds.
- Document service activities, repairs, parts usage, and customer interactions using ServiceMax.
- Travel throughout the assigned territory to complete scheduled service calls.
- Provide professional technical support while developing strong customer relationships.
- Safely utilize diagnostic equipment, hand tools, and manufacturer service procedures.
- Coordinate with dispatch and technical support teams to complete work orders efficiently.
- Maintain company quality, safety, and documentation standards.
- Lift up to 50 pounds and move equipment weighing up to 125 pounds with appropriate assistance.
Nice-to-Have Skills, Experience, and Education:
- Biomedical equipment or medical device experience.
- Military technical backgrounds including:
- Electronics
- Biomedical Equipment
- Avionics
- Communications
- Nuclear
- Maintenance
- Experience troubleshooting electrical, electronic, mechanical, or electromechanical systems.
- Preventive maintenance and calibration experience.
- Experience using CMMS or service management software.
- Customer-facing field service experience.
- Strong problem-solving skills with a desire to learn new technologies.
- Interest in building a long-term career in healthcare technology.
