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Job Summary:
Atlas Technica is a company focused on IT management, user support, and cybersecurity for clients in the investment sector. They are seeking a Team Lead to supervise a team of Junior Systems Engineers and Interns, providing technical guidance and support while managing client relationships and team performance.
Responsibilities:
• Supervise a team of Junior System Engineers and Interns
• Act as an escalation point to your team for technical and non-technical issues
• Approve PTO and time entry management for your team.
• Provide mentoring, coaching, and training for the team including managing feedback and job performance.
• Own technical projects and provide oversight, guidance, and recommend solutions and consultative services to clients.
• Conduct an end-of-year performance review for the team.
• Manage the overall relationship of a subset of clients appointed by their managing CTM.
• Assist with client escalations when required.
• Participate in on-call escalation rotations.
• Attend and participate in client meetings
• Participate in organizational initiatives to improve functions, process, and technology for Atlas Technica and clients
Qualifications:
Required:
• The ideal candidate will possess at least 2 years of people management and 5 years of IT experience (Desktop Support, Systems Engineering, Systems Administration)
• End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting
• Strong verbal and written communication skills
• Support of a primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD, Teams)
• Systems Administration: Knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, good if you are familiar with Citrix XenApp
• Support of Sophos or similar product for endpoint threat management
• Basic understanding of virtualization platforms such as VMware or Hyper-V
• Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching and Firewalls
• Experience working in an MSP environment
Preferred:
• Financial industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ
• Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of products
• Exposure to/ability to support workloads in Azure or AWS
• Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch
• Experience with and ability to support Citrix XenApp or similar products
• Experience with cybersecurity solutions such as Carbon Black, Cylance, Crowdstrike, Cyberhat, SentinelOne
• Experience with Mimecast or other mail security gateway solutions such as IronPort or Proofpoint
• More than basic understanding of Storage and Virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper-V, XenServer
Company:
Managed Service Provider (MSP) for the Alternative Investment industry Founded in 2016, the company is headquartered in New York, USA, with a team of 201-500 employees. The company is currently Growth Stage.