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IT Helpdesk Technician Intern (Co-Op)
Country
United States of America
State / County
Oregon
City
Lake Oswego
Division
Corporate
Company
Corporate Office
Function
Information Technology
Workplace Type
On-Site
Position type
Intern
Opportunity ID
23128
Job Description
The Corporate IT Helpdesk Technician Intern under supervision will be responsible for providing IT helpdesk support starting with training and entry-level work to support the PCC Corporate headquarters for executive level staff and enterprise system support for our global user community. During the course of the internship, the Corporate IT Helpdesk Technician Intern will be able to provide technical software, hardware, and network problem resolution to end users with limited assistance and guidance within our fast-paced environment.
Primary Duties and Responsibilities

• Apply principles learned in school to hands-on situations.
• Under supervision request, configure, and install workstations, printers, cell phones and related components.
• Assist in providing regular reconciliation of software as needed.
• Ensures timely resolution/referral of user problems by understanding the impact to the user and by assigning an appropriate priority.
• Learn and help maintain and update an accurate IT asset inventory including proper addition and changes of assets, decommissioning of assets, and organizing and performing disposal of equipment.
• Assist in maintaining spare parts inventory for internal software, hardware, and network printers along with accurate documentation of transfer of assets to other departments. Enter requisitions as required to maintain appropriate inventory levels of spare parts.
• Learn and help set up, maintain, and repair user accounts and computers on various systems ranging from Active Directory to enterprise business systems in accordance with all IT procedures and Sarbanes Oxley requirements. Seek manager's input on any situations that are unclear.
• Escalate unresolved problems to technical or application staff. Follow-up on unresolved problems with the user for proper feedback. Refer continuing problems to the supervisor.
• Keeps work environment clean and organized.
• Perform other duties as necessary or appropriate to the position.

Skills, Experience and Education

• Strong interest in IT helpdesk support.
• Strong team orientation with excellent written and communications skills.
• Reliable, detail oriented, and able to accomplish assigned milestones.
• Ability to learn new technology quickly with minimal training.
• Ability to work independently and follow procedures, checklists and informal instructions. efficiently and accurately.
• Pursuing a degree or certification in Information Technology or related curriculum.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
This position requires use of information or access to production processes subject to national security controls under U.S. export control laws and regulations (including, but not limited to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To comply with those regulations, this position may require applicants to be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, protected individuals as defined by 8 U.S.C. 1324b(a)(3)), or eligible to obtain the required export authorizations from the U.S. Department of State or the U.S. Department of Commerce.
Company Profile
At Precision Castparts (PCC), we make extraordinary products for aerospace and other industries. This is made possible by the hard work and creativity of a diverse and global workforce. We are committed to fostering a culture of inclusiveness, empowerment and respect that embraces the differences in who we are. Working together, we will continue to solve complex problems every day.
We are relentless in our dedication to being a high-quality and on-time producer, delivering the highest value to our customers while continually pursuing strategic, profitable growth.
PCC employs more than 25,000 people worldwide in over 120 plants spread across twenty-six states in the US and over a dozen countries.
Precision Castparts Corp. and its affiliates do not accept unsolicited resumes from search firms or employment agencies. Unsolicited resumes will become the property of Precision Castparts Corp & its affiliates, and no fee will be paid.