Who We Are
We are Mother Lode Holding Company. We are a family! We like to throw a big party. We like to laugh out loud and have loads of fun. We encourage growth within our company. We are proud of the fact that our employees & leaders are passionate about taking care of their customers and in supporting each other. We take care of our people. We don't just tell our folks how much we appreciate them, we show them. Each and every day.
What We Do
Mother Lode Holding Company is seeking a motivated, customer-focused Field Support Technician to join our Information Technology team. This is an excellent opportunity for someone looking to build a career in IT while gaining hands-on experience supporting end users, hardware, software, and enterprise technologies.
In this role, you'll provide first-line technical support to our internal customers, helping ensure our employees have the technology they need to serve our customers. You'll troubleshoot computer hardware and software issues, configure new equipment, travel to branch offices to provide onsite support, and work alongside experienced IT professionals in a collaborative environment.
If you're passionate about technology, enjoy solving problems, and take pride in delivering exceptional customer service, we'd like to hear from you.
HOW YOU'LL CONTRIBUTE
- Provide first-line technical support through phone, chat, and the internal ticketing system.
- Diagnose and resolve hardware, software, and application issues for end users.
- Escalate complex technical issues to specialized IT teams when appropriate.
- Travel to company branch offices approximately 2-3 days per week to provide onsite technical support.
- Install, relocate, and maintain desktop computers, laptops, monitors, printers, VoIP phones, and other peripheral devices.
- Configure and prepare endpoint devices for deployment.
- Troubleshoot Microsoft Windows operating systems and common business applications.
- Document solutions and contribute to the IT knowledge base.
- Assist with support for proprietary and cloud-based business applications.
- Maintain a high level of professionalism while delivering outstanding customer service.
- Perform other technology-related duties as assigned.
WHAT YOU'LL BRING
Required Education, Experience, Certification/Licensure
- Associate degree in Information Technology, Computer Science, or a related technical field or equivalent work experience.
- Approximately 1 year of experience in a technical support, help desk, or desktop support environment (internships or relevant technical experience may be considered).
- Must be 21 years of age or older to meet company vehicle insurance requirements.
- Valid driver's license with a satisfactory driving record.
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
- Strong customer service skills with a positive, professional attitude.
- Excellent verbal and written communication abilities.
- Effective troubleshooting and analytical thinking skills.
- Working knowledge of Microsoft Windows operating systems.
- Basic understanding of computer hardware, laptops, printers, mobile devices, and peripherals.
- Familiarity with Microsoft Office applications.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Ability to work independently while contributing to a collaborative team.
- Willingness to learn new technologies and continuously develop technical skills.
Pay Range: $20.31 - $27.09 Hourly
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
What We Offer
By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.