About the Position
UBX Cloud is looking for a Level 1 IT Support Technician to join our technical support team. This is an entry-level position focused on desktop support, client service, and troubleshooting common hardware and software issues.
The technician will work closely with senior engineers and receive hands-on experience with cloud infrastructure, virtualization, backups, and other advanced technologies. This position offers opportunities for technical training, professional development, and advancement into a Systems Engineer role.
Responsibilities
- Provide remote and in-person desktop support for client users.
- Respond to support requests and provide timely updates through our ticketing system.
- Set up and configure desktops, laptops, monitors, printers, scanners, and other equipment.
- Install, update, and troubleshoot Windows operating systems and business applications.
- Troubleshoot hardware, software, connectivity, printing, scanning, email, and user-access issues.
- Support users working in Microsoft 365, Citrix, Remote Desktop Services, and cloud-hosted environments.
- Create and manage user accounts, passwords, permissions, and security groups.
- Assist with employee onboarding and offboarding, including workstation setup and account access.
- Perform basic Active Directory and Microsoft 365 administrative tasks.
- Assist senior engineers with server updates, maintenance, migrations, and infrastructure projects.
- Help monitor backups and participate in scheduled backup and disaster-recovery testing.
- Gain experience with Veeam, VMware, Hyper-V, OpenStack, and other cloud technologies.
- Participate in client calls, internal meetings, and technical training.
- Document troubleshooting steps and procedures in the company’s internal knowledge base.
- Escalate complex technical issues to senior engineers when appropriate.
- Follow UBX Cloud’s security, documentation, and customer-service standards.
Required Qualifications
- High school diploma or equivalent.
- Basic understanding of Windows computers, common business applications, and computer hardware.
- Basic knowledge of Microsoft 365 applications.
- Strong troubleshooting and problem-solving skills.
- Strong written and verbal communication skills.
- Customer-focused attitude and willingness to help.
- Ability to manage multiple support requests and follow established procedures.
- Ability to document work clearly and accurately.
- Willingness to learn new technologies and accept coaching from senior engineers.
Preferred Qualifications
- Up to one year of experience in desktop support, help desk, IT support, or a related position.
- Technical education, training, internship, or hands-on IT experience.
- Basic familiarity with Active Directory, networking, VPNs, or remote-support tools.
- Familiarity with Citrix, VMware, Hyper-V, Veeam, or cloud-hosted environments.
- CompTIA A+, Network+, Microsoft, or similar certifications are preferred but not required.
What We Are Looking For
- Dependable and professional.
- Strong attention to detail and follow-through.
- Comfortable communicating with clients and coworkers.
- Able to work independently and as part of a technical team.
- Interested in building a long-term career in IT and cloud technology.
Compensation and Benefits
- $36,000–$40,000 annually, based on experience and qualifications.
- Employee benefits package.
- Paid time off (PTO).
- Technical training and professional development.
- Opportunities for advancement into a Systems Engineer role.
